Project Manager Billing Team

KALTIYAN SALAYA

Mob: +971********* / +919********* Email: ********.********@*****.***

Career Objective:

To achieve a high degree of excellence in the job assigned. Aspiring to be a part of competitive and challenging environment wherein my knowledge and skills can be shared and enriched.

Work Experience:

Jan 2022 to Till Date.

Global Spec Marine Inspection Services

Designation: Lab Admin Executive

·Coordinating with the internal clients to solve the problem related to collections.

·Coordinating with the Project Manager to solve the issues related to invoice.

·Coordinating with the Billing Team regarding the invoice to be raised.

·Coordinating with Finance team to knock off the payment received.

·Preparing the weekly Monthly and Yearly MIS related to Payment received.

·Preparing the weekly Monthly and Yearly MIS related to the Analysis conducted.

·Preparing the Test Report for the analysis done.

·Co-ordinating with the customers for the quotation of the test analysis.

·Co-ordinating with the Vendors and issue the quotation and finalizing the same.

·Co-ordinating with the different vendors for Purchase of Laboratory Items.

July 2021 to Jan 2022.

Analytics Quotient Services India Pvt Ltd

Designation: Finance Executive

·Coordinating with the Clients and bringing in the Collection against the invoice.

·Coordinating with the internal clients to solve the problem related to collections.

·Coordinating with the Project Manager to solve the issues related to invoice.

·Coordinating with the Billing Team regarding the invoice to be raised.

·Coordinating with Finance team to knock off the payment received.

·Coordinating with Tax team for TDS and WHT Certificate against the invoice raised.

·Preparing the weekly Monthly and Yearly MIS related to collections.

January 2020 to June2021.

Chemtron Science laboratories

Designation: Senior Customer care Service executive

·Planning the delivery against the order received based on the availability of material.

·Preparing Weekly and Monthly MIS Related to Collection and Sales done

·Coordinating with the Vendors Regarding the Customer Purchase Order.

·Coordinating with the Purchase Team regarding the Purchase of the Goods.

·Coordinating with the Production Plant for the issues related to Production.

·Coordinating with logistic team for timely dispatch of materials.

·Planning done on the replishment of stock required.

September 2015 to till Dec 2019.

Mansons International Pvt Ltd

Designation: Production Planning and Control Officer.

·To Work on the order received from customer.

·To maintain the entire details if the inventory available in the company.

·Keeping track on the Material replenishment.

·To release the purchase order to purchase for the procurement of material

·To release the production order to start the production of materials.

Coordinating with the Vendors Regarding the Customer Purchase Order.

Coordinating with the Purchase Team regarding the Purchase of the Goods.

Coordinating with the Production Plant for the issues related to Production.

Coordinating with the Logistics team for the issues related to Packaging of materials and Shipment of the Materials.

Analyzing Daily, Weekly, Monthly and Yearly sales.

February 2015 to September 2015.

Idea Cellular Ltd.

Designation: Collection Lead (Senior Executive).

Handling a team of 5 team members who take care of Billing and collection related issues.

Coordinating with the Vendors and Business regarding the Issues related to Collection and target.

Giving Collection target to the Agencies and vendors.

Handling the Agreement between the Idea Company and Vendor.

Preparing the payouts to the Vendors.

Analyzing the cases related to late payment.

Taking care of Bill not received and payment not received Cases.

August 2012 – February 2015

Reliance communications Ltd

Designation: Retail Collection Member

·Coordinating with ADC (Billing system) & SAP for reconciliation, Mapping of CIOU database.

·Allocation of collection targets to Circles.

·Allocation of collection targets to Clusters.

·Complete system wise knowledge enabling me to resolve issues belonging to Billing, Collection & Credit control related systems & activities.

·Circle interaction & issue resolution related to Collection.

·Agency Wise collection performance monitoring.

July 2007 – July 2012

Reliance communications ltd

Team Leader – VAS Audit Process.

Job Profile:

·Vendor Billing Audit based on escalations received from Circles, or RBPO (spike in call volume for a particular vendor and pack).

·Coordinating with Vendors / Fields for Billing Issues.

·Coordinating with DSS Team for Real Time CDR’s (Call Details Record).

·Over All Customers Handling for Waiver Issues

·Timely updates to Business team whenever required.

·Handling of TRAI cases for vendors dispute.

·Sample Audit of 80% of the revenue-contributing vendors based on the Audit of Customer complaints.

·Daily Billing MIS sharing with Vendors,

·Co-coordinating with Vendors for End to End Audit Data.

Dec2005 - June2007

Reliance communications ltd

Customer Service Executive – CSAT Process- Outbound, DAKC.

Job Profile:

Making Out call to Conduct the survey of the services provided by the Reliance Communications products, ranging from the FWP, mobiles Broadband services, etc…from the various points from the WebWorldstores, Web World Express, OTC, Channels partners, Front office (customer care) and the Back office, there by capturing the feedback of the customer and forwarding the same to the company after proper analysis. In short can be titled as being the “ Voice of the customer ”

Working Environment is the Microsoft Excel spread sheets, script based portal and the usages of the Avaya Login System.

Achievements:

Awarded as Best Team Leader Award in UP Circle for tremendous performance for the period July 08 to Dec–08.

Awarded as Best CSR in CSAT Process, Outbound for tremendous performance for 6 months i.e. from July 07 – December 07.

Awarded as Best CSR in CSAT Process, Outbound for maintaining 100 % quality scores for consecutive 3 months

Projects:

nDTH Welcome Call Project: -

1)Successfully generated a lead for the DTH customers throughout calling.

2)Capturing the VOC through surveys of the DTH customers.

§Welcome Call – CSAT Project

1) Analysis of paired calls.

Educational Qualifications:

nMBA in Operational Management from IBMS, Navi Mumbai in Nov 2009.

nB.A in Economics and History from Mumbai University in April 2005.

nH.S.C from Mumbai Board in April 2002.

nS.S.C from Mumbai Board in October 1999.

Languages Known:

nEnglish, Hindi, Tamil, Malayalam and Marathi.

Personal Info:

§Postal Address: Room No 204,China Building, New Sakamkam Fujairah UAE.

§Email Address: ********.********@*****.***

§Mobile: +971********* / +919*********

§Married

§DOB: 07th May 1983

Date:

Place: Kaltiyan Salaya

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