Business Development Customer Service
Resume:
George Bernardich
St Petersburg, FL 33705 • 727-***-****
Chief Executive Officer, Profile
Accomplished professional with extensive background in leading organizations to new heights through innovative strategies, exceptional financial acumen, and unwavering dedication to exceeding customer expectations.
Proficient in stimulating revenue growth, streamlining operations, and promoting innovation. Excel in enhancing business development, managing financial budgeting, and forecasting, and providing sales leadership. Expert at crafting innovative prompts to drive AI systems' capabilities, enabling more accurate, efficient, and human-like interactions with commitment to pushing boundaries of AI technology and creating intelligent solutions to transform industries. Adept at nurturing culture of excellence, adaptability, and collaboration and mentoring teams to achieve evident results. Possess dynamic combination of visionary leadership and effective execution to consistently yield results, ensuring success and sustainability. Eager to leverage rich executive experience and industry insights to guide organizations toward new levels of success and prominence in market.
Areas of Expertise
•Continuous Process Optimization
•Business Development
•People Management
•Business Strategy Planning & Execution
•Product Development
•Financial Modeling
•Customer Service & Retention
•Competitive Analysis
•Global Sourcing
Career Experience
Managing Director (Self-employed), Deechie Ventures, St Petersburg, FL 2016 – Present
Develop and execute company’s business strategies to attain goals. Provide strategic advice to board and Chairperson. Prepare and implement comprehensive business plans. Create cost-effective operations and market development activities. Establish company policies/legal guidelines, and build long-term trusting relationships with shareholders, business partners, and authorities. Oversee company’s financial performance, investments, and other business ventures. Supervise work of executives and provide guidance and motivation to drive maximum performance.
●Utilized platforms, such as Upwork and LinkedIn for client acquisition and engagement and founded and prepared for launch of www.tacotelegram.com while actively engaged in two real estate investments, overseeing 100% involvement from acquisition, and financing, to property management.
●Established primary business consulting entity for offering range of business services to public, currently in process of setting up professional websites, including www.deechieventures.com and www.gbernardich.com, to enhance online presence.
COO, Converde Group International, St Petersburg, FL 2008 – Present
Direct daily operations of business, including coordinating with human resources, legal, sales, marketing, manufacturing, accounting, IT, and other departments. Meet with and report to CEO about company’s daily operations, as well as about CEO’s plans for upcoming adjustments or developments to business operations strategy, or other company goals and objectives.
●Facilitated access to government-backed loans for international customers through collaboration with US Department of Commerce and EXIM Bank, official US export credit agency.
●Arranged export purchase order financing of up to $1 million for Converde's foreign customers to contribute to increased global business opportunities and revenue growth.
●Spearheaded establishment of company's infrastructure by overseeing all aspects of sourcing, logistics, and manufacturing to ensure operational excellence.
Executive Director, Nahakama, LLC, St Petersburg, FL 2005 – Present
Create business plans for achieving goals and objectives set in collaboration with board of directors. Exceed aggressive annual fundraising goals, in partnership with board of directors, by securing financial support from foundations, corporations, individual donors, and government funding sources. Collaborate with staff and board on annual fundraising benefits and additional events, and oversee all external communications, including website, marketing collateral, newsletters, and social media.
●Engaged in Nahakama Ventures, company focused on conceiving and nurturing leading-edge businesses with organic or early-stage investor funding while serving as key contributor to company's strategic approach, involving building and selling profitable businesses.
●Played pivotal role in initiation and development of several ventures, including Wynwards, Turin Consulting (Merged with M2), Bokaboo Card Services (Merged with M2), Orebits.io, Naha Health, Hippi Hemp, Arisanna Group, and various real estate investments.
●Supported sales of Wynwards, Turin Consulting, Bokaboo Card Services, Orebits.io, and several real estate investments by driving profitable exits.
COO, Wynwards Companies, St Petersburg, FL 2021 – 2022
Worked together with key participants to compile budget. Spearheaded strategies to steer company’s future in positive direction. Drove company’s operating capabilities to surpass customer satisfaction, retention, and company goals. Controlled company costs and introduced tactical initiatives to address theft and other losses.
●Established core infrastructure of company by overseeing sourcing, back-office operations, and overall company management as well as negotiated and secured two significant contracts:
●City of New Orleans: Managed a $250,000 contract for storm sewer cleaning.
●CCI Systems / Clear Channel Communications: Orchestrated WiFi / Fiber mapping project for State of California / Altoona, PA, with original contract value of $15 million. Despite Clear Channel canceling remainder of contract in September 2022 due to reduced government funding, company provided $1.5 million in services.
●Developed "OK I'm Done" phone application in collaboration with IT team to service CCI Systems / Clear Channel contract to continually improve for seamless integration into CCI Systems / Clear Channel mapping software.
●Achieved remarkable 10-fold increase in field productivity and accuracy, surpassing other subcontractors' performance by mapping 1K square miles and generating $1.5 million in gross income, compared to 100 square miles mapped by competitors in four-month period.
Operations Manager, NAHA Health, St Petersburg, FL 2019 – 2021
Ensured all execution of operations appropriately and cost-effectively. Improved operational management systems, processes, and best practices. Purchased materials, planned inventory, and oversaw warehouse efficiency. Formulated strategic and operational objectives and examined financial data to improve profitability. Managed budgets, performed quality controls, and monitored production KPIs.
●Negotiated telecommunications contracts to support in-home telehealth services and hardware monitoring to ensure cost-effective and efficient delivery of healthcare services to patients.
●Sourced overall necessary hardware for in-home patient monitoring programs implemented by Naha Health.
COO, M2, St Petersburg, FL 2008 – 2011
Employed various initiatives to coach employees and optimize capabilities. Executed performance reviews in prudent manner. Assessed and implemented improved processes and new technologies and coordinated with management regarding implementation of improvements.
●Built Medicare service platform for key clients, enabling to sale Louisiana and South Carolina Medicare contracts for $210 million and $168 million and facilitated transactions, leading to M2 receiving percentage of proceeds.
●Initiated Turin Payment Processing business from ground up, subsequently merging with M2 financial services platforms to expand operations and ultimately facilitate sales.
Additional Experience
CEO & COO, POWERLINX, Inc (PWNX), St Petersburg, FL Category Manager, ECKERD DRUG CO, U.S Corporate Management Executive, J.C PENNEY CO., U.S
Education
Bachelor of Science in Business Administration, Marketing & Management, Youngstown State University, Youngstown, OH
Contact this candidate