Paralegal for 25 years and served as customer service representative.
Resume:
Peggy Lee DeSantis
Texarkana, Texas 75503
*******@*****.***
I am a hard-working, professional with excellent interpersonal, organizational, communication and computer skills, seeking work in a professional and ethical atmosphere.
This resume was last updated in 2020. I moved to the Dallas, Texas area for a few years to help my son and his family. While there, I sometimes worked at various law firms on a fill-in basis. I do not have a record of their addresses or phone numbers as these were only temporary jobs.
However, for over 30 years, I worked in law firms in the States of Texas, Arkansas, and Louisiana serving as a legal secretary and then advancing to a paralegal before retiring. This demanded my ability to provide skills from many professions. I developed excellent work ethics such as the ability to be a team player or perform an assignment unsupervised. Additionally, I possess outstanding skills in direct communication, whether written or oral, with professional and/or other personnel, superb secretarial, receptionist and bookkeeping skills, the ability to adapt and learn new technology, and the knowledge to professionally manage staff. I know how to manage calendars and travel arrangements.
I have spent the last 3 years working at Dane Street, LLC as a customer service representative where all my skills were used daily.
JOB SKILLS:
Proficiency in Word, Word Perfect, Excel, Outlook, Softdent, Dentrix, QuickBooks, PowerPoint, etc.;
Working knowledge of office equipment;
Medical record retrieval, review, and organization, which included writing demand letters for settlement of cases;
Shipping and receiving material via the United States Postal Services, Federal Express and UPS;
Filing/database organization (including electronic);
Client relations;
Drafting correspondence, memorandum, etc.
Complete office organization (files, calendars, appointments, follow-up, etc.);
Transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphs;
Scheduling (couriers, client meetings, travel arrangements, conferences, etc.);
Auditing and processing Accounts Receivable and Accounts Payable vouchers, billing;
Management and maintenance of all office equipment;
Management and training of all new and/or permanent employees;
Assistant to employees with complaints and/or equipment problems;
Maintenance of all supplies needed in order for office to operate efficiently.
WORK HISTORY:
Dane Street, LLC
(10/16/2020 – 6/21/2024)
7111 Fairway Drive
Palm Beach Gardens, Florida 33418
Supervisor – Section 3 – Lisa Lehn 561-***-****; Supervisor – Section 2 – Lawrence Gardenhire – 561-740--5988
This was a remote job. I had a quota to meet every day preparing cases for peer-to-peer calls and making calls. I also answered random phone calls for the company. I matched the random calls with cases and then transferred them to the proper person. I spoke with doctors, nurses and office managers daily. I accessed a grid with doctors available and then contacted them via email to accept cases. I also assisted others. I worked for approximately 9 clients which were insurance companies. Each had their own way of doing things and I was required to apply the proper form when drafting cases.
Pettiette, Armond, Dunkelman, Woodley, Byrd & Cromwell, L.L.P.
(03/31/2018 – 09/30/2018)
Chase Tower
400 Texas Street
Shreveport, Louisiana 71102
Supervisor: Edwin Byrd, III – 318- 221-1800
Performed complete re-organization of all files; updated and performed paper and electronic file management; calendar monitoring, general secretarial duties, drafting and downloading documents in state and federal courts.
trial preparation; travel arrangements, shipping and mailing maintenance, monitored telephone calls on an as needed basis.
Sockrider, Bolin, Anglin, Batte & Hathaway, LLC
(10/01/2016 – 02/22/2018)
327 Crockett Street
Shreveport, Louisiana 71101
Supervisor: Pam Roberts – 318-***-****
Received and completed all dictated typing assignments for the Firm. These assignments included correspondence, pleadings, memorandums, etc.; served as front office supervisor, assistant receptionist, maintenance of mailing, calendars, filing in office as well as state and federal courts, office equipment maintenance.
McMichael, Medlin, D’Anna, Wedgeworth & Lafargue
Paralegal
(12/01/2015 – 09/02/2016)
400 Texas Street, Suite 1150
Shreveport, Louisiana 71101
Supervisor: James C. McMichael, Jr. – 318-***-****
Performed complete re-organization of all files, some of which were active files from 2010 through September 2016; updated and performed paper and electronic file management; calendar maintenance, secretarial duties, drafted and filed documents in state, federal and bankruptcy court secretarial duties, trial preparation and attendance.
Lucy G. Sikes, Chapter 13 Trustee
Bankruptcy Court of Louisiana
Shreveport, Louisiana
(4/6/2015 – 9/30/2015)
229 Milam Street
Shreveport, Louisiana 71101
Supervisor: Crystal Thompson – 318-***-****
Prepared meeting packets and a payroll analysis for each job held by a debtor for the first court appearance; prepared and filed Orders regarding decisions of the Court; mail maintenance; monitored all personal injury cases; monitored child support payments; prepared reports and recommendations for administrative and management personnel.
Simmons, Morris & Carroll, LLC
(09/05/2014 – 02/19/2015)
509 Milam Street
Shreveport, Louisiana 71101
Supervisor: Darbi Rice (318- 221- 1507, Ext. 116)
Performed as a member of the Litigation Team. Duties included sending demand letters, getting in touch with adjusters, contacting clients and attorneys with offered amounts, negotiating on behalf of the firm to reach an agreeable offer, and eventual settlement confirmation; drafted and filed petitions, as well as other forms of legal documents when needed;
performed electronic file management; assisted the medical records department in procuring various medical records, medical reports and billing as well as reviewing medical records in order to determine if future medical treatment was necessary and/or affordable; interviewing potential clients, distributed incoming mail.
Dudley DeBosier Injury Lawyers
(07/23/2011 – 06/09/2014)
4340 Youree Drive
Shreveport, Louisiana 71105
Supervisor: Trina McAlister - 225-***-****
Served as legal assistant on all personal injury cases, which included contact with clients, retrieval and organization of all personal and professional records associated with each case, including Medicare and/or Medicaid, contact of appropriate personnel, and scheduling of medical attention for clients if needed; preparation of medical summaries
Prepared medical summaries of all medical records, along with a tabulation of medical expenses. This included preparation of demand letters which were forwarded to opposing parties and/or insurance companies; contact with professionals associated with cases, drafted pleadings, legal briefs and correspondence.
Performed file management, as well as general secretarial duties.
Patton Roberts, PLLC – this firm is now closed
(08/28/1990 – 09/30/2008)
2900 St. Michael Drive, Suite 400
Texarkana, Texas 75503
Supervisors: Sean F. Rommel and/or Leisa Pearlman
Worked independently and/or as a team member in medical malpractice law, personal injury law, multi-litigation law, and criminal defense; assisted all attorneys working on cases which involved my supervisors; travel arrangements, complete management of all Texas Morris Bart cases contracted with the firm (approximately 200);
Served as a receptionist on a regular rotating basis.
EDUCATION:
High School Graduate
Some college
References will be furnished upon request.
Contact this candidate