Mental Health Customer Service
Resume:
KIMBERLY
COHENS, MSW
*******@*******.***
Starke, FL 32091
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SKILLS
Treatment Planning
Children and Adolescent Counselor
Individual Counseling
Crisis Intervention
Suicide Prevention
Individual and Group Counseling
Clinical Documentation
Clinical interventions
Mental health evaluations
Substance abuse support
Motivational Interviewing
Cognitive Behavioral Therapy (CBT) expert
Substance Abuse Counseling
PTSD Certified/Advanced Trainings
Anger Management
Psychotropic medications knowledge
CPR/AED Certification Exp. 3/2026
NPI# 192*******
EDUCATION
University of Pennsylvania
Philadelphia, PA • 07/1997
Master of Science: Social Work
Honoree of
Dean's List
Florida Agricultural and Mechanical University
Tallahassee, FL • 09/1995
Bachelor of Science: Social Work
PROFESSIONAL SUMMARY
Solutions-oriented Mental Health Counselor successful at managing multiple priorities while maintaining strong work ethic and exhibiting positive attitude. Offering 20 + years background implementing effective treatment plans and providing exceptional care for children, adolescents and adults suffering from mental and emotional health illnesses. Expertise in crisis intervention and treatment analysis and planning. Collaborative and team-oriented professional quickly establishes trust and rapport with patients.
WORK HISTORY
Meridian Behavioral Healthcare, Inc - Mental Health Counselor
Starke, FL • 01/2024 – 07/31/2024
Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
Continually updated professional knowledge by attending conferences, trainings, and workshops related to advancements in the field of mental health counseling.
Reduced crisis intervention needs by proactively monitoring patient progress and adjusting treatment approaches as necessary.
Provided crisis intervention services during emergencies, deescalating situations and connecting individuals with appropriate resources for ongoing support.
Developed individualized goal-setting tools to empower patients in taking ownership of their progress towards improved mental health.
Evaluated client progress using standardized assessment tools, continuously refining treatment plans to address changing needs.
Documented psychiatric services and responses to treatment in patient case files.
Enhanced patient engagement through the implementation of group therapy sessions focused on coping strategies and emotional regulation.
Completed one-on-one counseling with broad range of clients suffering from various diseases and issues.
Provided therapy to school age children in Bradford County Schools ages 5-18. Behavioral Health Counseling, Crisis Intervention.
Bradford County School District - ESE Teacher
Starke, FL • 08/2023 - 12/2023
Implemented research-based interventions to address skill deficits in reading, math, and other academic subjects.
Served as a mentor and role model for fellow teachers seeking guidance in working with ESE students.
Evaluated student progress through ongoing assessments, adjusting instructional strategies as needed to maximize achievement.
Advocated for the needs of ESE students within the broader school community, raising awareness about inclusive practices and accommodations.
Provided one-on-one support for students struggling with specific academic or behavioral challenges.
Salvation Army - Director of Social Services
Philadelphia, PA • 09/2018 - 08/2022
Facilitated open communication between staff members, promoting teamwork and collaborative problem-solving approaches to challenges faced by clients.
Established preliminary and comprehensive assessment for social service needs of consumers.
Ensured compliance with regulatory requirements by diligently monitoring policies and procedures within the department.
Collaborated with department managers to correct and improve services.
Provided crisis intervention support when needed; demonstrating empathy, compassion and resourcefulness to serve clients in times of distress.
Coordinated with community stakeholders for successful implementation of social and community service initiatives.
Utilized grant writing skills to secure additional program funding.
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