Customer Service Team Members
Resume:
Shadom Perez
Little Ferry, New Jersey ***********@*******.***
Professional Summary
Dedicated and results-driven customer service professional with over 8 years of experience in delivering exceptional support and fostering positive customer relationships.
Work Summary
Xtend Healthcare
Customer Service November 2021-April 2022
Coordinate and manage calendars to schedule appointments efficiently.
Communicate with customers or team members to confirm appointment times and locations.
Conduct outbound calls to follow up with customers, gather information, or promote services.
Handle inbound calls, addressing customer inquiries and providing assistance as needed.
Provide excellent customer service by answering questions and handling any customer complaints.
Accurately input customer information and interaction details into database.
Work closely with other team members to ensure seamless communication and customer service.
Navient
Customer Service January 2021 – November 2021
Address customer questions and concerns via phone or email.
Investigate and resolve customer complaints and issues promptly and effectively.
Convey information clearly and effectively, both verbally and in writing.
Update customer information and interactions into database to ensure accurate records.
Gather and report customer feedback to management to improve services and products.
Prioritized tasks effectively to manage workload and meet deadlines
McDonald’s
Manager May 2016- April 2018
Manage, supervise, and provide leadership to crew members.
Manage hiring process, personnel work schedules and attendance procedures.
Conduct regular performance evaluations and provide constructive feedback
Ensure cleanliness and organization of the restaurant, including dining areas and kitchens.
Ensure food quality and safety standards are consistently met.
Manage cash drawers and ensure accuracy in cash handling throughout the shift.
La Bodeguita Deli Grocery
Assistant Cook/Cashier November 2014-October 2015
Handled all monetary transactions.
Provide high standards of customer service.
Maintain a spotless and organized workspace to promote a safe and welcoming atmosphere.
Follow all food safety regulations and guidelines to prevent contamination and ensure product quality.
Executed Meal Preparation and Service in Compliance with New York State Health Codes.
Toys R Us
Operator March 2013-November 2014
Operated machinery and supervise quality of product; answered questions regarding the store and its merchandise.
Maintained a safe environment under OSHA regulations and administration.
Operated and maintained machinery used for the production of merchandised items.
Inspected and remove defective products and packaging material.
Skills
Time Management
Multi-tasking
Excellent written, verbal communication
Communication
Leadership
Conflict Management
Data Processing
Problem Solving
Adaptability
Bilingual English, Spanish.
Typing Speed 40-50 words per minute.
Microsoft Office Proficient
Team oriented, self-motivated and dependable.
Contact this candidate