Project Manager Management

DENNIS K. LOVETT

Franklin, Tennessee ***** 706-***-**** *******@*********.***

IT PROJECT MANAGER INTERNAL AND EXTERNAL BUSINESS SYSTEMS Six Sigma White and Yellow Belt Certified IT Project Manager with 20+ years of experience in the Technology and Financial Processing industries. Expertise overseeing large-scale system implementations, managing cross-functional teams, and ensuring successful credit card solutions and hardware encryption installations. Proven track record in project management, leading initiatives from concept through implementation while managing multi-million-dollar budgets and diverse personnel. Adept at leveraging Agile and Waterfall methodologies to drive seamless project delivery. Strong communicator who can solve complex problems, maintain compliance with industry standards, and collaborate across business units. Experienced with Salesforce, JIRA, and data integration platforms to enhance user experience and system performance. Benchmarks, Milestones & Accomplishments

Multi-Million-Dollar Project Management: Led high-value IT and systems development projects with budgets ranging from $1M to over $10M, securing CAPEX approvals and overseeing their successful delivery. Managed 250+ concurrent projects within the financial services sector, ensuring on-time deliverables within scope, budget, and expectations.

Program Leadership & Direction: Directed program management for up to 13 projects annually, coordinating all lines of business and ensuring successful implementation of credit card solutions.

Agile Methodologies: Utilized Agile, Waterfall, and JIRA methodologies to manage and streamline projects, enhancing the development and delivery of financial solutions for major corporate clients. Guided project teams through iterative development cycles, ensuring seamless communication across cross-functional teams.

Root-Cause Analysis & Issue Resolution: Performed root-cause analysis to identify and resolve production issues in both internal systems and client-facing platforms. Provided ongoing project management support to ensure smooth implementations, working directly with stakeholders to address challenges.

Data Integration & Reporting: Oversaw complex data integration projects, implementing new structures and reporting processes that enhanced profitability and compliance for financial clients. Managed system configurations, workflows, and client request implementations, ensuring that all updates and upgrades were seamlessly integrated.

Staff Leadership and Direction: Led cross-functional teams of up to 100 personnel, including internal programming, external client programming, data center management, and disaster recovery management teams., overseeing the successful implementation of encryption protocols and compliance across global data centers. SIGNATURE STRENGTHS & SKILLS

Project Management

Financial Processing Solutions

Hardware Encryption

Customer Satisfaction

CAPEX Management

Agile Methodologies

Data Integration

System Implementations

Disaster Recovery

Data Integration

Software Development Lifecycle

Vendor Relationship Management

Stakeholder Communication

Performance Metrics and KPIs

Data Analysis and Reporting

PROFESSIONAL EXPERIENCE

Project Manager, IT Business Systems/Development TSYS 03/2015 – 01/2024 Enhanced internal business systems through comprehensive project management, delivering new functionality based on client requests, from scope development through product turnover and ongoing support.

Secured CAPEX approvals for budgets ranging from $1M to over $10M, driving the successful completion of high-value IT and systems development projects.

Managed and delivered over 250 internal systems development projects, optimizing operational efficiency and enhancing platform functionality for financial clients.

Led program management for up to 13 concurrent projects annually, ensuring on-time and within-budget delivery through Agile, Waterfall, and JIRA methodologies.

Directed cross-functional project teams of 10 to 100 personnel, including internal and external programming teams, data center management, and disaster recovery teams to execute mission-critical financial solutions.

Consistently recognized with performance awards for exceptional leadership and the ability to drive successful credit card solutions from project inception to go-live, resulting in increased client satisfaction. DENNIS K. LOVETT

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Implemented change management strategies to ensure seamless communication and coordination across all workstreams, adjusting project timelines and deliverables to align with evolving client needs and internal updates. Project Manager, Portfolio Implementation Team TSYS 11/2011 – 03/2015 Spearheaded high-profile corporate initiatives, collaborating with development and technical teams to introduce enhanced product offerings within the financial and credit processing markets, driving increased revenue and customer satisfaction.

Directed client system development projects, including creating new structures, terms, and conditions to optimize profitability and ensure compliance with PCI and industry standards.

Led an internal programming team of up to 15 members, overseeing project testing, change management, and seamless product turnover to clients, ensuring deliverables were on schedule and met client expectations.

Managed a portfolio of over 250 concurrent projects, effectively prioritizing tasks, mitigating risks, and maintaining alignment with project goals to drive successful outcomes.

Facilitated daily and weekly client status calls, addressing project delays and ensuring clear communication between internal teams and clients to resolve issues and keep projects on track. Hardware Encryption Manager, Encryption Services/Risk Management TSYS 01/2005 - 11/2011 Led key management operations for maintaining, modifying, and analyzing Hardware Encryption Modules, ensuring compliance with PCI, FFIEC, and NIST standards across global data center locations, and supporting domestic and international payment systems and card personalization devices.

Managed and maintained a $15M+ inventory of encryption equipment, overseeing the planning, procurement, licensing, setup, installation, and maintenance of hardware encryption models in data centers across Japan, Brazil, Canada, Mexico, the UK, and Russia.

Directed a team of five Key Management Custodians responsible for the encryption support of over 200 clients, ensuring secure data encryption and compliance with industry standards, including hiring, training, and performance management.

Developed comprehensive PCI-compliant processes, audit scripts, and disaster recovery practices, ensuring continuous operational readiness and adherence to internal and external audit requirements, including TSYS audits and Association inspections.

Collaborated with internal and external auditors to ensure full compliance with PCI regulations, securely managing client keys and encryption data while implementing disaster recovery practices that provided global support at a moment's notice.

ADDITIONAL CAREER HISTORY

Associate Product Manager, Integrated Payments, TSYS Senior Project Analyst, Client Development, TSYS

Store Manager, Blockbuster Video, Columbus, GA

Authorizations Third Shift Supervisor, TSYS

EDUCATION & PROFESSIONAL DEVELOPMENT

Certifications: SAFE (SP6)

General Studies, 50 hours, Columbus College, Columbus, Georgia PROFESSIONAL AFFILIATIONS

United Way of the Chattahoochee Valley – TSYS, 2001-2015 Worked as Corporate Loan Executive for TSYS United Way Assigned on allocations committee to budget and review United Way program to recommend necessary needs and/or budgetary dollars for the Fiscal Year

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