Customer Service Data Entry

Catrina Debro

***********@*****.*** 904-***-**** Jacksonville, FL

SUMMARY

Seeking Admin Assistant role with 17 years of diverse administrative and security management experience. Skilled in data entry, record maintenance, and customer service; adept at managing access control systems. Proven ability to enhance administrative procedures and customer relations in fast-paced environments. WORK EXPERIENCE

G4S Secure Solutions/Allied Universal Jacksonville, FL Badge Technician/ Administrative Nov 2018 - Present

• Conduct application reviews, ensuring accurate data entry and enrollment for security badge issuance.

• Maintain detailed records and databases, manage the printing and distribution of badges and placards.

• Provide customer service, addressing access issues and security-related inquiries via phone and email, and perform routine filing tasks.

S.A.F.E

Security Officer Jun 2013 - Present

• Oversee and regulate entry and exit of personnel and visitors to prevent theft and ensure the security of the premises.

• Manage access control systems, ensuring authorized and safe ingress and egress for all individuals on-site. U.S. Security Associates

Security Officer Jul 2013 - Oct 2018

• Managed access control by authorizing entry and exit of personnel, ensuring adherence to security protocols.

• Vigilantly guarded company assets and property, effectively preventing incidents of theft. Bacardi Warehouse

Line Coordinator Jul 2006 - Dec 2006

• Coordinated product packing and shipment preparation, ensuring efficient operations while accurately reporting production levels to management.

Demo's

Assistant Manager Aug 2005 - Dec 2005

• Managed staff training and performance evaluations, enhancing sales and customer service effectiveness.

• Established pricing structures and discount strategies, ensuring competitive market positioning while overseeing monthly payroll reporting.

K.B. Toys

Assistant Manager Jul 2003 - Aug 2005

• Directed staff training and performance evaluations to enhance sales and service programs, ensuring alignment with operational standards.

• Managed pricing strategies and discount rates, and oversaw employee duty assignments to optimize sales performance.

FootAction USA

Assistant Manager Apr 2003 - Apr 2005

• Directed staff training and performance evaluations, enhancing sales and customer service programs through strategic workforce development.

• Managed pricing strategies and discount rates, while overseeing payroll, month-end reporting, and the allocation of employee duties to optimize sales performance.

Wendy's East Orange, NJ

Cashier Sep 1999 - Dec 2002

• Accurately processed customer transactions, maintained a clean and organized work area, and delivered exceptional customer service, contributing to a positive dining experience at Wendy's. EDUCATION

Eastwick College

Completion in Medical Billing and Coding

Hackensack, NJ

Jul 2010

Jones College

High School Diploma

Jacksonville, FL

Jun 1999

SKILLS

Exceptional Customer Service • Employee Management of 10 People • Payroll • Month End Reports • Data Entry • Monitoring • Coordination • Budgeting/Record Keeping • Assistant Manager Experience • Employee Evaluation • Microsoft Outlook • Medical Coding • Escort Supervisor for Security

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