Customer Service Store Manager

Professional Summary

Skills

Experience

Joshua Meyer

352-***-**** ***************@*****.*** Fort Wayne, Indiana 46845 Committed retail management professional with flexible schedule and solid understanding of how to build and maintain performance-oriented teams. History of exceeding sales and operational targets with proven expertise in personnel management, business leadership and sales planning. Knowledgeable about successful loss prevention and stock management strategies to maintain optimal profit margins.

• Coaching and Mentoring • Hiring and Training • Shift Scheduling

• Goal Setting Employee supervision and

motivation

• • Inventory Management

• Bank deposit procedures • Store display • Customer Service Management Retail Store Manager January 2012 - Current

T-Mobile, Fort Wayne, Indiana

• Oversaw employee recruiting, onboarding and training on store procedures.

• Delivered consistent feedback, empowering team members to continuously improve customer service and satisfaction.

• Identified new opportunities to increase sales and achieve store targets.

• Addressed and resolved escalated customer complaints and worked to restore satisfaction. Retail Store Manager September 2009 - September 2011 Rent-a-Center, Chiefland, FL

• Identified new opportunities to increase sales and achieve store targets.

• Delivered consistent feedback, empowering team members to continuously improve customer service and satisfaction.

• Addressed and resolved escalated customer complaints and worked to restore satisfaction.

• Oversaw cash handling procedures, including register reconciliation at end of each shift.

• Maintained clean, safe, and organized store environment for customers and employees. Retail Store Manager April 2005 - July 2009

Radioshack, Gainesville, FL

• Delivered consistent feedback, empowering team members to continuously improve customer service and satisfaction.

• Maintained high store standards in merchandising, security and visual presentation.

• Oversaw employee recruiting, onboarding and training on store procedures.

• Addressed and resolved escalated customer complaints and worked to restore satisfaction.

• Managed daily store operations to ensure efficiency and productivity. Education

Language

Bachelor of Science (B.S.): Advertising - University of Florida, Gainesville, FL May 1998 Native

English

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