Property Manager Criminal Justice

Neha Zaver

Murfreesboro, TN ***** • 931-***-**** (mobile) •

**********@*****.***

EDUCATION

MIDDLE TENNESSEE STATE UNIVERSITY

Bachelor of Science: Criminal Justice, May 2018 / Masters in Criminal Justice, May 2021

Honors: Deans List (Fall 2013-Spring 2018)

EXPERIENCE

EVERWOOD AT THE AVENUE – Murfreesboro, TN December 2019 – Current

PROPERTY MANAGER

-Analyzed and delivered accurate financial and operational performance reports.

-Managed the physical and financial performance of the property in accordance with the established budget. Reduced budget expenses by 10% over two quarters.

-Built and maintained a thriving community that catered for resident service needs and expectations. 95% score in yearly satisfaction survey.

-Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

-Building strong tenant relationships by resolving issues promptly and maintaining open communication lines.

GARRISON STATION LUXURY APARTMENTS – Murfreesboro, TN November 2018 – December 2019

PROPERTY MANAGER

-Implemented a tenant retention program that resulted in a 25% decrease in tenant turnover and a 15% increase in rental income within the first year.

-Negotiated and secured a vendor contract for property maintenance services, resulting in a 20% reduction in maintenance costs and a 10% increase in tenant satisfaction scores.

-Developed and executed a marketing campaign that attracted 50 new tenants within a 3-month period, resulting in a 5% increase in occupancy rates.

-Managed a team of 10 maintenance staff, enhancing productivity by 25% through strategic task delegation and performance assessments.

GARRISON STATION LUXURY APARTMENTS – Murfreesboro, TN May 2018 – November 2018

ASSISTANT PROPERTY MANAGER

-Report to property manager and assist with management of 300 units.

-Ensuring that all rents and late fees/checks charges are collected and posted in a timely manner.

-Maintaining constant communication with the resident to strive for the company goal of zero delinquency at the end of the month.

-Scheduled maintenance and repairs, negotiated contracts with vendors, regularly inspected the property to ensure it is in good working order, quickly resolved emergency maintenance issues.

-Organized all financial records, created monthly financial reports for the property owner.

SKILLS

-Effective written and oral communication skills.

-Utilizing marketing techniques such as; social media, online listings, word of mouth, and local newspaper ads.

-Microsoft Word, Excel, Powerpoint, Microsoft Office, YardiOne, Entrata, HootSuite, Slack, Adobe, OneSite, Knock

-Fluent in English, Hindi, and Gujrati.

-Excellent communication skills

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