Human Resources Customer Service

Shelley A Morton

**** ** ********** ** ****** City Missouri 64151

Mobile 816-***-**** *************@*****.***

Objective

Utilize my extensive background in general management, leadership, motivation, interpersonal communication, and human resources to attain a position that drives maximum company performance and fosters individual career satisfaction.

Qualifications

Innovative Professional driven to employ all avenues for success, extending resources beyond those of tradition. Proactive leader with exemplary communication and organizational skills.

Exceptional interpersonal, customer service, organizational and leadership skills with the proven ability to problem-solve and effectively handle multi-task levels of responsibility.

Highly skilled in public relations, speech communication, change management, organizational development, project direction and operations management.

Facilitate a team approach to achieve organizational objectives, increase productivity, and enrich interpersonal experiences.

Experienced in all aspects of retail operations including people management, conflict resolution, employee relations, documentation, and management coaching.

Committed to human resources direction encompassing every aspect required to organize, lead, and manage a diverse workforce through guided, effective communication.

Education

Graduate Program Human

Resources Ottawa University

Kansas City, Missouri

Bachelor of Science, Public

Relations, Speech Communication

CMSU Warrensburg, Missouri

Professional Experience

HALLS KANSAS CITY – Kansas City, MO

General Manager/Store Manager, 5/08-Present

Responsible for supporting and establishing a quality store image and the operating philosophy of the store to maintain a competent, well-trained staff which will achieve company financial and business objectives.

Ensuring that an environment of respect and communication prevails between store line management and other management groups of Halls, and that this information is disseminated to sales and other store associates. Responsible for directing the merchandise presentation to assure that it meets established store standards.

Assure that an atmosphere of excellence in customer service is created that is superior to that of the competition, and that store-wide meetings provide informative data on store-wide sales, credit promotions and procedures, contests, security policies, etc., and all other pertinent matters relating to store personnel. Assure that appropriate employee rewards and recognition programs are in place to acknowledge outstanding job performance.

Through a dotted-line reporting with the VP of Human Resources-CC, is responsible for assuring that Human Resource policies and procedures are implemented and executed, to include but not limited to timekeeping, staffing/recruiting, training, scheduling, and termination of store personnel.

Responsible for enforcing the store's security and L/P policies and procedures, protection of the store's physical assets, protection of store employees and their possessions, and other safety/security- related matters.

Through the supervision of the Alterations Manager, is responsible for enforcing the policies and procedures of the Alterations Department as well as the timeliness and quality of alterations and other matters.

HALLS MERCHANDISING – Kansas City, MO

Human Resources Manager, 8/98-5/08

Manage all aspects of Human Resources. Member of Senior Management at Halls Plaza; assuming role as acting Store Manager. Serve as liaison between Hallmark Cards and Halls Plaza regarding human resources updates, communications, and policies. Contribute support to the Vice President of Stores, General Manager, 15 members of management and more than 150 associates. Recruit, hire and train for over 30 retail job positions. Support management staff with decision-making processes, staffing, and coaching employee relations issues. Provide development and training for 12 assistant managers and supervise 70 on-call employees.

THE JONES STORE COMPANY – Independence, MO

Human Resources Manager, 5/96-8/98

Assistant Department Manager, 6/95-5/96

Manage employee hiring, training and management duties; develop/administer company and store employee incentive contests. Conduct new hire orientation and point of sale (POS) training. Oversee job performance evaluations and make recommendations for promotions, transfers, or employment termination. Supervise payroll and conduct human resources education to 380 sales, support, and management positions. Give support to 12 department managers and implement a training program for new assistant managers.

SAKS FIFTH AVENUE – Kansas City, MO

Sales Representative, 7/94-6/95

Provide excellent customer service, process merchandise returns and resolve customer service issues. Monitor inventory, merchandising and replenishment of stock on the selling floor. Meet and exceed sales/productivity goals and generate monthly sales reports for the department.

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