Employee Relations Engagement

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Theresa Polly, MHRM

McCormick, SC, ***** 864-***-**** *******.*****@*****.***

Summary

Strategic HR leader with extensive experience in driving operational excellence through comprehensive human resource management. Adept at aligning HR initiatives with business objectives to enhance growth, productivity, and employee engagement. Proven track record in recruitment, employee relations, performance management, and compliance. Skilled in fostering inclusive cultures, implementing talent development programs, and optimizing HR processes to improve organizational effectiveness. Committed to delivering tailored HR solutions that enhance employee satisfaction and support overall company success.

Skills

Recruitment & Selection

Training & Development

HR Policy Development

Change Management

Employee Relations

HRIS Management

Organizational Development

Diversity & Inclusion

Performance Management

Compensation & Benefits

Compliance & Legal Knowledge

Talent Management

Onboarding & Offboarding

Applicant Tracking Systems (ATS)

Client Relationship Management

Workforce Planning & Analysis

Payroll Administration

Exit Interview Analysis & Turnover Trends

Experience

HR STAFFING OPERATIONS MANAGER 2021 - Current

Sizemore Inc., Greenwood, SC

Oversee employee relations by conducting thorough investigations of workplace conduct, safety concerns, and performance issues.

Conduct comprehensive training, development, and team-building sessions across five departments, fostering collaboration and productivity.

Streamline onboarding and offboarding procedures to improve operational efficiency and ensure compliance with company policies.

Manage the accommodation process and compensation evaluations, maintaining alignment with company standards and legal requirements.

Enhance client retention by improving response times and delivering exceptional service.

Ensure strict compliance with employment laws, including ADA, FMLA, EEO, and HIPAA, while managing leave administration processes.

Foster a positive and inclusive work environment by addressing employee concerns and promoting best practices in workplace safety and conduct.

HR STAFFING OPERATIONS COORDINATOR 2021

Sizemore Inc., Greenwood, SC

Coordinated and facilitated the recruitment process, including job postings, candidate screening, and interview scheduling.

Managed candidate databases and applicant tracking systems (ATS), ensuring accurate and up-to-date candidate information.

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Provided support during interviews by preparing interview materials, coordinating schedules, and communicating with candidates and hiring managers.

Accomplished end-to-end recruitment for over 80 employees, including candidate sourcing, interviews, and onboarding.

Collaborated with leadership to analyze data and identify patterns in employee attrition, inefficiency, and training gaps.

Maintained HRIS records and generated reports for worker's compensation cases, unemployment documentation, training verifications, and I-9 forms.

ON-SITE EMPLOYMENT SPECIALIST 2018 - 2020

MAU Workforce Solutions, Abbeville, SC

Served as the primary point of contact for employee inquiries, providing guidance on company policies, benefits, and addressing concerns.

Collaborated on recruitment efforts for on-site positions by sourcing candidates, screening resumes, and conducting interviews to identify qualified talent.

Facilitated the onboarding process for new hires, ensuring timely completion of paperwork, conducting orientations, and coordinating training activities.

Assessed workforce structures in alignment with talent strategy decisions to optimize organizational effectiveness.

Led talent forecasting initiatives, nurturing a pipeline to enhance intellectual capital and support business growth.

Managed payroll for over 100 employees and introduced innovative reporting mechanisms to improve accuracy and efficiency.

HR STAFFING COORDINATOR 2017 - 2018

Always Best Care Senior Services, Greenwood, SC

Directed the end-to-end recruitment process, including job postings, sourcing candidates, screening resumes, and conducting initial interviews.

Coordinated interview schedules between candidates and hiring managers, ensuring a smooth and efficient process.

Assisted with the onboarding process for new hires, including paperwork, background checks, and conducting orientation sessions.

Developed and managed staffing requirements for client care through effective recruitment strategies.

Oversaw job postings, candidate profile creation, and employee hiring using an applicant tracking system (ATS).

Conducted and organized exit interviews, analyzing turnover data to identify trends and recommend improvements.

ACCOUNT MANAGER/AGENT 2015 - 2017

New York Life Insurance, Greenville, SC

Orchestrated client relationship management activities, ensuring exceptional service delivery and satisfaction.

Directed insurance policy reviews, providing tailored recommendations for optimal client coverage.

Facilitated seamless communication between clients and insurance carriers, ensuring efficient resolution of inquiries and claims.

Evaluated customer policies to perform thorough insurance reviews and identify potential gaps.

Cultivated a client base exceeding 200 through targeted referrals and engagement with professional networks.

Built long-lasting client relationships by delivering personalized service and addressing evolving insurance needs. Education and Training

Webster University, St Louis, MO

Master of Arts in Human Resources Management

Southern Wesleyan University, Central, SC – Bachelor of Science in Business Administration & Management Professional Development

Property and Casualty License

Life, Accident, and Health License

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