Patient Access, PBX operator and customer Service
Resume:
Joycelyn Kelley
Rialto, CA 92376
Cell: 909-***-****
PROFILE
Self-motivated professional with a history of success in Administrative Support and Customer Service as well as a strong background in Data Entry, Appointment Scheduling, Records Management, computer literate with office automation products, techniques and applications.
MEDICAL OFFICE SKILLS
Medical Office Procedures
Electronic Medical Records (EMR)
Type 40+ WPM
KPDS systems
Meditech, Intellidesk, ChartMaxx
EDUCATION
Bryman College – Los Angeles, CA 1988-1989
Medical Assistant Certification
Kennedy High School – Los Angeles, CA 1985-1987
Diploma
EXPERIENCES
In-Home Supportive Services (IHSS) Public Authority 2009- Present
Caregiver
Household chores, such as cooking, cleaning, and laundry
Personal care services, such as dressing, bathing, and feeding
Transportation and accompaniment to medical appointments
Protective supervisions,
Paramedical services as ordered by a physician
Redlands Community Hospital, CA 2018- Present
Communications Operator
Receive incoming and outgoing calls for patients, doctors nursing and other staff members and route them to the appropriate station.
Page Medical Center personnel on request
Maintain various records as required.
Broadcast pages over PA system following established procedures and policies.
Performs various clerical duties, such as maintaining current listing of on-call personnel and listing of personnel carrying beepers and cell phones.
Serves as Central Communications Point for all in-house emergencies (i.e. Code Red, Blue, Orange, Silver and all other codes).
Monitors alarms located in all departments, and provide appropriate notification when alarms are activated.
Establish and maintain courteous, cooperative relations with the public, patients and Medical Center personnel
Knowledge of Meditech
Performs other related duties as required and requested
Kaiser Permanente West Los Angeles Medical Center, CA 1993 – 2015
Communications Operator
Receive incoming and outgoing calls for patients, doctors nursing and other staff members and route them to the appropriate station.
Page Medical Center personnel on request
Maintain various records as required.
Broadcast pages over PA system following established procedures and policies.
Performs various clerical duties, such as maintaining current listing of on-call personnel and listing of personnel carrying beepers and cell phones.
Serves as Central Communications Point for all in-house emergencies (i.e. Code Red, Blue, Orange, Silver and all other codes).
Monitors alarms located in all departments, and provide appropriate notification when alarms are activated.
Establish and maintain courteous, cooperative relations with the public, patients and Medical Center personnel
Knowledge of KPDS systems and IntelliDesk
Performs other related duties as required and requested.
Kaiser Permanente West Los Angeles Medical Center, CA 1990- 1993
Admitting Clerk
Pre-admits, admits, transfers and discharges patients to hospital.
Do In-patient and out-patient services and review all required documents for compliance and appropriate signatures
Prepare appropriate forms and I.D. wristbands
Receive and release valuables from and to the patients
Knowledge of KPDS systems and IntelliDesk
Performs various clerical duties as required and requested
REFERENCES FURNISHED UPON REQUEST
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