Maintenance Supervisor Customer Service
Resume:
Timothy Tjaden
Arvada, CO *****
********@*****.***
Dedicated Maintenance Supervisor with 15 years of experience in property maintenance, construction, and renovation. Proven track record in supervising maintenance associates, managing inventory, and ensuring compliance with company policies and procedures. Skilled in HVAC, plumbing, electrical, and carpentry, with expertise in maintenance planning and reliability-centered maintenance. Possesses strong interpersonal and leadership skills, with a focus on customer service and team management. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Remodeling Technician
City Street Investors-Denver, CO
August 2022 to March 2023
Remodeling old school apartments,work orders etc.
Senior Maintenance Supervisor
Embrey Management Services LTD.-Denver, CO
April 2019 to July 2022
• Handle all aspects of maintenance for one or more communities and/or 500 units.
• Supervise maintenance associates providing training, motivation, and performance feedback.
• Monitor and direct scheduling of all maintenance personnel and vendors, and ensure staff adheres to company policies and procedures.
• Track inventory for repairs and maintenance
• Assist with planning and execution of all preventative maintenance programs such as mechanical, electrical, HVAC, plumbing, fire and life-safety systems.
• Ensure the knowledge of, and enforcement of, company safety policies.
• Responsible for operating within the property budgetary guidelines.
• Oversaw a team of XX maintenance technicians, providing guidance and support to ensure efficient operation and maintenance of equipment
Maintenance Supervisor
Wood Residential Services-Lakewood, CO
November 2017 to March 2019
• Supports development, implementation, maintenance, and ongoing improvement of the construction of multifamily new lease up.
• Performs or assists with difficult field jobs and handles customer service complaints related to installation, repair, or disconnection of all services.
• Performs such individual assignments as management may direct with little or no supervision.
• Implements corrective actions identified by key maintenance performance indicators to create overall equipment effectiveness.
• Effectively manage UPTIME performance.
• Provides daily logs including daily scheduled and nonscheduled work sheets and equipment PMS.
• Evaluate down-day performance to find opportunities for improvement. Lead Renovation Tech/ Supervisor
Lincoln Property Company-Denver, CO
February 2014 to January 2017
• Work with Maintenance Manager on training and indoctrination of workers to improve work performance and acquaint workers with company policies and procedures.
• Provides construction oversight on work performed by outside contractors ensuring work performed meets industry standards and related codes.
• Provide leadership in support of the Site Manager and Assistant Site Manager in overseeing operational performance.
• Assist in overseeing construction workers and vendors working at center, including contractors performing capital work.
• Provide accurate and timely progress updates on managed work daily including contractor managed work in areas of responsibility.
• Develops work teams and improve individual performance by providing training and feedback.
• Under the direction of the manager, plan, monitor and evaluate employee job performance, and assist manager in conducting performance appraisals.
Education
High school diploma or GED
High school diploma or GED
Skills
• Strong interpersonal skills and ability to adapt and flex styles in a quickly changing team environment.
• Excellent knowledge of 25 years of landscaping, 12 years of general maintenance, 8 years of EPA and HVAC knowledge.
• Strong ability to effectively develop and lead a team, grasp concepts quickly, and articulate ideas effectively.
• Strong planning and organizational skills -- Ability to prioritize and organize work/jobs with eye towards completion speed and general usability.
• Specific course work that is highly desirable
• Maintenance Planning, Reliability Centered Maintenance/Construction, and Landscaping knowledge.
• Microsoft Office including Word, Outlook and Excel or ability to quickly learn.
• Professional demeanor and the ability to always interact with internal/external customers in a positive and professional manner.
• Strong interpersonal skills with ability to interact with all levels of personnel in a professional manner.
• Mechanical knowledge (8 years)
• Plumbing (10+ years)
• Employee Evaluation (4 years)
• Remodeling (10+ years)
• Pool Maintenance
• Electrical Experience (10+ years)
• User Experience (UX) (2 years)
• Carpentry (10+ years)
• Drywall (10+ years)
• Yardi (8 years)
• Maintenance management
• Handyman
• Equipment Repair
• Supervising experience
• Maintenance
• English
• Tile laying
• Writing skills
• Customer service
• Computer skills
• HVAC
• Property management
• Property maintenance
• Construction
• Customer service
• Basic math
• Pricing
• English
• Supervising experience
• Grocery store
• Fair Housing regulations
Certifications and Licenses
Certified Pool Operator
February 2018 to February 2024
HVAC Certification
Present
EPA Certification
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