Customer Service General Manager

Ioannis Karavergos

*** * ***** **, **********, WI 608-***-****

***********@*****.***

Summary

Recent Restaurant manager with a firm background (15+ years) in distribution and sales pertaining to both liquor and food. Always looking to expand business operations and improve utilization/productivity through dedicated work and strategic planning. Especially is not afraid to establish and maintain high flow customer-distributor relations and business. Currently seeking employment in sales and distribution of food products and more in a scalable and dedicated environment. Experience

Perikos Brothers IA, Dubuque

Restaurant General Manager 04/2011 - 08/2019

Maintain a clean, organized working environment

Maintain inventory log and restock supplies as needed Tracked sales and assisted in adjusting menus accordingly Negotiated contracts with over 10 vendors

Operated commercial kitchen spaces: Preparing meals, Instructing chefs, Serving meals, sanitation, maintenance, and inspection detail. Participated in catering services to feed 10-500 clients in one seating Contributed to high level of customer satisfaction HRV Petro IA, Peosta

Supervisory Sales Clerk 10/2003 - 06/2011

Collaborated with corporate Director of Operations, regional GM, and Shift Leads to pinpoint opportunities for streamlined processes Hire, onboard, and train new employees, including instructing on food safety, customer service standards and operations Maximize positive customer service experience

Consistently meet and surpass monthly ordering and sales goals assigned by Director of Operations and General Manager Metropolitan Liquor WI, Milwaukee

Route Salesman 06/1998 - 11/2001

Successfully assisted 20+ customers per day in-person and via telephone with purchase decisions, transactions, returns, and inquiries Achieved Salesman of the Month Award within the first year of hire. Conduct routine inventory checks and place restocking orders as needed Play an integral role in customer service and overall sales numbers Skills

Customer service, Food service, Data entry, Cooking, Staff supervision, Front of house operations, Sales & Promotion, Hiring & Training, Maintenance & Repair

Education

University of Wisconsin - Platteville Platteville, WI Bachelor of Science, Business management and marketing 12/1997 Languages

English, Greek

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