Patient Care Coordinator

Tayyaba Naushab

**************@*****.*** 971-***-****

EDUCATION

University of Washington

Bachelor of Arts

Major: Healthcare Leadership

Tacoma, Washington

Class of June 2024

Cumulative GPA: 3.4/4.00

Relevant Courses

Intro to Research in Healthcare, Business of Healthcare, Special Topics in the Foundation of Health, Healthcare Budgetary Analysis and Financial Decision Making, Health Informatics Fundamentals, Health Data Analytics, Healthcare Accreditation Legal Issues

PROFESSIONAL EXPERIENCE

Pacific Northwest Fertility Bellevue, WA

Patient Care Coordinator July 2024 – Present

• Greet and register new patients; obtain patient demographic, financial, insurance, and clinical information; and enter data into the computer with great attention to detail

• Work closely with the Billing Team, including collecting co-pays

• Schedule and coordinate all patient appointments and procedures in eIVF Perform clerical duties, including chart preparation, scanning, and faxing

• Check in patients for appointments and procedures

• Act as liaison between physicians, clinical team, and other practices to coordinate information flow, including obtaining missing information to expedite patient visits

• Manage multiple phone lines; triage phone calls; perform new patient intake, follow-up, and reminder calls

• Assist fellow team members with communication issues such as setting up voicemail, headsets, and other equipment questions

AK Rheumatology Vancouver, WA

Intern June 2024 – Present

• Verified patient demographics, insurance information, and eligibility for all appointments. Ensured accurate and complete registration according to healthcare guidelines.

• Collected co-pays, co-insurance, and other patient fees. Reconciled payments, balanced cash drawers, and handled cash according to established procedures.

• Provided excellent service to patients by answering questions regarding billing and insurance, explaining benefit coverage, and resolving billing issues.

• Processed referral orders, pre-authorizations, and scheduled appointments for multiple providers and clinics. Coordinated patient care with referring clinics.

• Utilized Electronic Health Records system to update patient demographics, scan documents, and record non-clinical charges.

Rainier Olympic Nurses Association

Intern

Tacoma, Washington

March 2024 – June 2024

• Provide administrative support to various committees within the program including Scholarship, Fundraising, Education, and Community Outreach

• Review scholarship applications to determine recipients of the R.O.N.A scholarships

• Organize fundraising events for staff by working with local businesses

• Partner with local high schools to connect students with R.O.N.A and its scholarship opportunities

• Assist in planning for the Nurse’s Month Celebration Banquet University of Washington

Student Life Office Assistant

Tacoma, Washington

September 2021 – June 2024

• Managed and organized over 500 appointments, ensuring optimal use of time and resources for the Student Life office

• Communicated effectively with an average of 30 students, faculty, and staff members daily, addressing inquiries and resolving issues with a high satisfaction rate of 95%

• Maintained and updated a database of 1,000+ student records, ensuring 100% compliance with university policies on confidentiality and data accuracy

• Successfully coordinated logistics for 15 student life events, overseeing details for each event and contributing to a 20% increase in attendance compared to the previous academic year

• Played a key role in streamlining office processes, contributing to a 15% increase in overall team efficiency as measured by improved turnaround times and project completion rates

• Responded to inquiries from students, staff, faculty, and alumni via phone, email, and in-person interactions LEADERSHIP AND EXTRACURRICULAR

UW Middle Eastern South Asian Association (MESAA)

Vice President

Tacoma, Washington

November 2022 - Present

• Led a dynamic team of 8 officers, fostering a collaborative and inclusive environment, and effectively delegated tasks to ensure the successful execution of association initiatives

• Orchestrated and coordinated 12 diverse cultural and educational events per academic year showcasing the richness of Middle Eastern and South Asian cultures on campus.

• Worked to strengthen relationships with community members, local businesses, and campus organizations, enhancing the association's impact and outreach

• Organized 2 fundraisers per quarter raising over $700+ per year for MEES ADDITIONAL INFORMATION

Certifications:

Skills:

BLS

Proficient in Microsoft Office

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