Customer Service Office manager

DAWN WENDLAND

**** ***** * ******, *** Bernardino CA 92405

909-***-**** ****************@*****.***

Objective: Find a company where I can utilize the skills I`ve acquired over the years of experience and to be a team player within a successful company also where I can grow and become stronger team member.

Skills

General Office Skills-Data Entry, Alpha/Numeric Filing

Computer literate/ Microsoft Office Products

Strong organizational and problem-solving skills/ Excellent communication abilities

Ability to initiate and work multiple priority projects concurrently

Detail orientated and ability to prioritized, manage time well, multitask and troubleshoot

Great Customer Service/ Decision making as well as Analyzing information, staffing, & planning

Paul Morales Construction: Office Assistant, Payroll. December 2018-April 2020

Responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence, requisition of supplies as well as additional clerical duties.

Coordinating production workflow for one or multiple products

Planning and prioritizing operations to ensure maximum performance and minimum delay

Determining manpower, equipment and raw materials needed to cover production demand

Assign workers and other staff to production operations

Schedule shift according to production needs

Monitor jobs to ensure they will finish on time and within budget

Collect time cards for all employees

Enter correct data for employees hours worked.

Process data for employees payroll.

Crown Technical Systems: Office Assistant, Receptionist, Lead/Manage. March 2015 – December 2017

Responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence, requisition of supplies as well as additional clerical duties.

Coordinating production workflow for one or multiple products

Planning and prioritizing operations to ensure maximum performance and minimum delay

Determining manpower, equipment and raw materials needed to cover production demand

Assign workers and other staff to production operations

Schedule shift according to production needs

Monitor jobs to ensure they will finish on time and within budget

Address issues and determine solutions

Prepare and submit and performance reports

Keep paperwork organized

Collaborate with quality control, warehouse and other staff

Stater Bros: Service Clerk/Service Manager /Stock Crew September 2004 – March 2015

Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.

Scheduling

Analyzing variances; initiating corrective actions.

Maximizes customer operational performance by providing technical advice; resolving problems; and new techniques.

Education:

High School: Norte Vista

Studied: General Ed

College: Riverside Community College

Studied: General Courses

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