Customer Service Administrative Assistant
Resume:
Aisha Negron
DeLand, FL *****
**********@*****.***
Dedicated customer service professional focused on satisfying customers with fast. knowledgeable support and friendly assistance. Handles high volumes of work with skills in call management, issue research and solution.
Work Experience
Customer Service Associate
Installation Made Easy, Inc-Remote
December 2022 to October 2023
• Developed collaborative partnerships with customers and internal business partners to successfully solve complex problems.
• Provided targeted customer support via live chat, emall, and telephone.
• Studied customer interactions and collected feedback to identify potential service Improvements.
• Handled external inquiries during peak periods to reduce walt times and maximize customer satisfaction.
• Facilitated clear communication between distribution centers, carrier companies, and customers to expertly resolve inquiries.
• Managed time by prioritizing workload and juggling multiple tasks simultaneously. Administrative Assistant
AmerisouceBergen-Remote
December 2021 to August 2022
• Processed correspondence, documents, and reports to support clerical staff.
• Handled general office tasks, independently completing variety of basic and routine clerical and secretarial work.
• Handled sensitive and business confidential information following proper procedures.
• Organized computer files, sensitive documents, and home office supplies.
• Filtered incoming phone calls and emails, escalating only highest priority inquiries to executive leadership.
Deputy Clerk
Volusia County Clerk of Court-DeLand, FL
November 2015 to August 2021
• Maintained database for order processing by inputting and updating customer data.
• Interpreted and applied policy, procedures and regulations applicable to job functions.
• Communicated courteously and respectfully to personnel at all levels.
• Transcribed case file information from audiotapes and downloads to computer for accurate recording.
• Updated accounting systems with expenses and payments.
• Kept office documents well-organized and quickly retrieved files for team members.
• Collaborated with associates and management to meet corporate objectives and assess process improvements.
Education
Associate's degree in Business
Florida Technical College
Skills
• ICD-10
• CPT coding
• Medical billing
• Data entry
• Computer skills
• Organizational skills
• Administrative experience
• Phone etiquette
• Microsoft Word
• Accounts receivable
• Time management
• Sales
• English
• Accounting
• 10 key typing
• Payroll
• Clerical experience
• Word processing
• Filing
• Documentation review
• Analytics
• Typing
• Order entry
• Microsoft Excel
• Microsoft Office
• Customer service
• Communication skills
• Paralegal experience
• Litigation
Certifications and Licenses
Certified Professional Medical Services Manager
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