Customer Service On-Site

MANUEL LOPEZ

Lebanon, TN ***** +1-615-***-**** **********@*****.***

Professional Summary

Experienced property, maintenance, and management professional with 5 years of in-house on-site experience. My enhance skills. Demonstrated expertise in ensuring operational efficiency and safety in diverse environments. Proficient in HVAC systems, electrical repairs, plumbing, and preventative maintenance. Recognized for reliability, adaptability, and effective teamwork to achieve optimal results. Proven ability to respond to changing needs and seamlessly support clients and colleagues. Resourceful mechanic with a strong background in plumbing, electrical, and HVAC repairs. Skilled in troubleshooting, diagnostics, and working with a sense of urgency. Committed to providing excellent customer service through a warm and welcoming environment and a caring attitude.

Skills

• Maintenance (8 years)

• Electrical Experience

• Plumbing

• Section 8

• HVAC

• OSHA

• Carpentry

• Landscape Maintenance

• Property management

Drywall

• Fair Housing regulations

• Cash handling

• Supervising experience

• Cash register

• Driving

• Certifications and Licenses

• Hotel experience

• Painting techniques

• Facilities maintenance (3 years)

• Hand and power tool use

• Property maintenance (3 years)

• Lighting fixture maintenance

• Construction painting

• Landscaping and groundskeeping

• Customer service (8 years)

• Equipment Installation

• English

• Drywalling

• Time management

• Pest Control

• LIHTC

• Drywall Repair

• Organizational skills

• Problem-solving abilities

• Yardi

• Cleaning and sanitizing

• Microsoft Office

• Multitasking

• Warehouse experience

• Multitasking Abilities

• Microsoft Outlook

• Reliability

• Microsoft Word

• Facility Upkeep

• Sales

• Work order completion

• OneSite

• Troubleshooting skills

• Management

• Maintenance recordkeeping

• Commercial driving

• Team building

• Security

• Hand-Eye Coordination

• Groundskeeping

• Cleaning techniques

• Mechanical knowledge

• Computer Literacy

• Construction

• Professionalism

• Customer relationship management

• Blueprint Reading

• Microsoft Excel

• Appliance Repair

• Pool maintenance

• Waste Management

• Windows

• Time management abilities

• Property leasing

• Inventory

Work experience

Hayes house

Maintenance supervisor

I am currently in a position with Hayes house. I am overseeing five buildings that are over 100 years old my daily task or delegating ordering vendor check-in’s and invoice receipts and appointment overall maintaining the property

Facilities Maintenance Technician

09/2023 to Current

The Liberty Group - Nashville, TN

• Make ready apartments for moving in

• Assisted in conducting move-in and move-out inspections, helping to maintain high standards of quality across all properties.

• Maintained a clean and safe environment for residents with regular groundskeeping tasks, including landscaping and trash removal.

• Enhanced tenant satisfaction by providing timely and efficient repairs in individual units.

• Displayed adaptability when handling unexpected challenges or changes in priorities due to shifting demands from the property management team.

• Supported property manager with accurate documentation of completed work orders, maintaining comprehensive records for future reference.

• Delivered excellent customer service while interacting with residents during maintenance visits or responding to inquiries about their requests.

• Consistently met deadlines for unit turnovers, ensuring minimal vacancy periods for the property management company.

Chief Engineer

03/2019 to 08/2023

Inn Town Suites - Nashville, TN

• On site management and maintenance

• Supported cross-functional teams, aiding in other warehouse operations when needed to ensure overall efficiency.

• Enhanced equipment reliability by performing regular maintenance checks and implementing preventive measures.

• Improved overall efficiency by streamlining communication between housekeeping staff, front desk, and maintenance departments.

• Increased efficiency with regular inspections of slot machines and ensuring timely maintenance requests.

• Improved hostel cleanliness through regular maintenance, inspections, and timely housekeeping tasks.

• Maintained instruments in excellent condition through regular maintenance and proper storage techniques.

• Collaborated with housekeeping staff to efficiently address guest concerns regarding room cleanliness or

On-Site Property Manager Chef Engineer

03/2019 to 09/2022

Woodspring Suites - Nashville, TN

• Management/maintenance

• Conducted thorough background checks on prospective tenants, maintaining a high quality resident profile at the property.

• Improved tenant satisfaction by promptly addressing maintenance requests and concerns.

• Ensured legal compliance by keeping up-to-date on local laws and regulations pertaining to property management.

• Managed daily operations for optimal efficiency and costeffectiveness.

• Implemented streamlined processes for rent collection, resulting in reduced late payments.

• Maximized occupancy rates through effective marketing efforts and prompt follow-up on inquiries.

• Collaborated with property owners to develop long-term strategies for property improvement and profitability.

• Enhanced property appearance with regular inspections and proactive maintenance.

• Maintained detailed documentation of all incidents occurring at the property, providing clear records for future reference when needed.

• Coordinated with vendors to ensure timely completion of repairs and property improvements.

Manager on Duty/Key Holder

Walgreens - Las Vegas, NV

• Money customer service and safety

04/2013 to 08/2021

Ticketing Supervisor

American Airlines - Las Vegas, NV

• Coordinated event set-up and promoter engagement on sales and ticketing issues related to events.

• Implemented procedures for day-to-day ticket processing, marketing initiatives, financial reporting

• Processed refunds and exchanges in accordance with company policy.

• Arranged staffing hours for daytime and event shifts to accommodate event needs.

凸

Customer Service Area Supervisor

11/1997 to 11/2002

Fresh and Easy Distribution Center - Las Vegas, NV

• Created customer support strategies to increase customer retention.

• Managed department call volume of Number calls per day and coordinated department schedules to maximize coverage during peak hours.

• Led by example, consistently demonstrating a commitment to excellence and inspiring team members to strive for the same level of achievement.

• Conducted training and mentored team members to promote productivity and commitment to friendly service.

• Reduced wait times for customers by effectively managing call queues and prioritizing urgent issues.

• Promoted a positive work culture by recognizing individual achievements and encouraging collaboration among

leam mem oers.

• Developed customized solutions for unique client needs, demonstrating adaptability and commitment to problemsolving.

• Participated in cross-functional teams to enhance communication between departments and improve overall customer experience.

• Streamlined workflow for increased efficiency and improved response times to customer requests.

• Implemented new training programs to boost employee knowledge and performance in customer service roles.

• Analyzed customer feedback to identify trends, leading to continuous improvement of service standards.

• Built strong relationships with key clients, fostering loyalty through attentive service and personalized support options.

• Conducted regular performance evaluations for team members, offering constructive feedback for continued development.

• Managed escalated issues, providing timely resolutions that maintained high levels of customer satisfaction.

Education

High school diploma

Malden High School - Malden, MO

June 2001

Two Year Degree Construction Building Maintenance : Building Maintenance

Remington College - Nashville, TN

• Dean's List [Semester and Year]

• [Number] GPA

06/2024

Associate Of Business Administration: Management Science

El Camino College - Torrance, CA

esum

06/2003

Certifications

EPA Type II HVAC Certification OSHA 10 February 2022 to Present EPA Type I EPA Universal Certification EPA

Certification Driver's License EPA Refrigeration Certification OSHA 10 Present

Additional Information

• OSHA 10 safety class

1.

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