Mental Health Virtual Assistant

SUMAILA, MUHAMMED ADEIZA JOHNSON

No. *, Barr. Ibrahim Street, Opposite Istanbul Quarry, By Dutse-Bwari Expressway, FCT-Abuja Nigeria +234**********, +234********** Skype: live:e33de7fee062c8ac **************@*****.***

Summary

Transformational leader with expertise in stakeholder engagement, care-giving, strategic communication, and business growth strategies. Leveraging advanced technical skills in Microsoft Excel, SQL, accounting software, and business intelligence tools (Power BI, Tableau) to drive organizational success. Proven track record in financial management, auditing, project management, care giver, data analytics, and visualization, with a focus on cybersecurity and health management.

Skills

Strategic Stakeholder Management

Effective Communication

Team Leadership and Development

Risk Management

Project Management & Delivery

Client Relationship Building

Reporting & Visualization (Tableau, PBI)

Advanced Microsoft Excel Skills

SQL Database Management

Financial Analysis & Budgeting

Medication Administration & Management

Cybersecurity Awareness

Personal Care and Support

Strategic Planning

Operations Management

Decision-Making Abilities

Contract Negotiation and Management

Emotional Support and Companionship

Light Housekeeping and Organization

Health Monitoring and Reporting

Business Growth and Transformation

Advocacy and Support

ICT Solutions Integration

Quality Assurance and Compliance

Business Intelligence Tools

Data Analysis & Insights Generation

Data Visualization Techniques

Transportation and Errands

Achievements

Royal Lord Hospital {Caregiving}

- Successfully supported clients with daily living activities, resulting in improved health outcomes and increased independence

- Developed and implemented personalized care plans, leading to enhanced client satisfaction and well-being

- Demonstrated expertise in medication administration and management, ensuring accurate scheduling and minimal side effects

- Built strong relationships with clients and families, providing emotional support and companionship

M & D Holdings Limited {Financial Analyst/Project Manager}

- Successfully managed projects from initiation to delivery, ensuring timely completion, budget adherence, and quality standards

- Developed and managed comprehensive project plans, budgets, and schedules, resulting in improved financial performance and client satisfaction

- Conducted financial analysis, identified trends, and implemented cost control measures, achieving significant cost savings

- Built and maintained strong relationships with clients, stakeholders, and team members, ensuring effective communication and project success

Nigeria Police Cooperative Society {Data Analyst Manager}

- Developed and implemented a comprehensive data strategy, aligning with organizational goals and objectives

- Led and managed a team of data analysts, enhancing their skills and performance through guidance, support, and mentorship

- Conducted complex data analysis, extracting meaningful insights to inform business decisions

- Developed and implemented reporting frameworks, presenting data insights to stakeholders in a clear and actionable format

Bolton Hotel Limited {Front Desk Manager}

- Ensured exceptional guest service, resulting in high satisfaction ratings and repeat business

- Successfully managed and supervised front desk staff, improving service standards and operational efficiency

- Implemented effective training programs, enhancing staff knowledge and performance

- Optimized front desk operations, minimizing wait times and maximizing guest flow

- Consistently met or exceeded revenue targets through effective room reservation management and sales collaborations

Work Experience

Caregiving 09/2023 – Present

ROYAL LORD’S HOSPITAL Abuja, Nigeria

Assisted clients with daily living activities, including personal care and mobility support

Administered medications and monitored for side effects, maintaining accurate records

Provided emotional support and companionship, encouraging social interaction and engagement

Managed meal preparation, feeding, and hydration according to dietary needs

Performed light housekeeping tasks, ensuring a safe and organized living environment

Assisted with grocery shopping, errands, and transportation to appointments

Observed and reported changes in clients' physical or mental health to healthcare professionals

Finance & Project Manager (Civil Engineering Services, Procurements and General Contracts) 06/2013 to 08/2023

M & D HOLDINGS LIMITED. Gwarinpa Estate II, Abuja, Nigeria.

Defining project scope, setting timelines, and allocating resources to achieve goals within budget.

Overseeing financial activities, analyzing data, and making informed decisions to optimize performance.

Organizing and managing project tasks, resources, and stakeholders to deliver results on time and within budget.

Identifying potential risks, implementing mitigation strategies, and ensuring high-quality deliverables.

Guiding, supporting, and developing team members to enhance performance, skills, and job satisfaction.

Building and maintaining strong client relationships through effective communication, empathy, and service excellence.

Negotiating contract terms, managing agreements, and ensuring compliance to protect interests and reputation.

Data Analyst Manager (Financial Services Rendering Organization) 04/2012 to 06/2013

NIGERIA POLICE COOPERATIVE SOCIETY. Ikeja-Lagos State, Nigeria.

Creating and executing a plan to manage, utilize, and leverage data assets to achieve organizational goals.

Guiding and directing teams to achieve data-related objectives, fostering collaboration and growth.

Examining data to extract valuable information, identifying patterns, and providing actionable recommendations.

Designing and implementing structures to present data insights to stakeholders, facilitating informed decision-making.

Working with stakeholders to understand needs, provide data-driven solutions, and ensure effective communication.

Establishing policies, procedures, and standards to ensure data accuracy, security, and compliance.

Using statistical techniques and machine learning algorithms to forecast trends, behaviors, and outcomes.

Gathering and analyzing data to understand market dynamics, competitors, and customer needs.

Selecting, deploying, and teaching others to use data analytics tools to enhance organizational capabilities.

Front Desk Manager, (Hospitality Services) 10/2006 to 02/2011

BOLTON HOTEL LIMITED. Akure-Ondo State, Nigeria.

Managing daily front desk activities, ensuring efficient guest services.

Leading and training staff to enhance performance and career growth.

Providing exceptional service, building positive relationships with guests.

Optimizing room bookings, maximizing revenue through strategic pricing.

Creating and managing budgets, monitoring expenses, ensuring financial sustainability.

Handling unexpected events, ensuring guest safety and well-being.

Adhering to industry standards, regulatory requirements, and quality control measures.

Leveraging technology to enhance operations, improve efficiency, and drive innovation.

Analyzing data, generating reports, providing insights to inform decision-making.

Building relationships with local partners, engaging with the community, and developing mutually beneficial initiatives.

Education

La Plage Meta Verse Abuja, Nigeria

Certificate in Care-giving (Level -2) 2024

La Plage Meta Verse Abuja, Nigeria

Certificate in Social Health Worker (Level -2) 2024

National Open University of Nigeria Abuja, Nigeria

Post Graduate Diploma: Financial Management 2016

Nigerian Institute of Management (Chartered) Abuja, Nigeria

Proficiency Certificate: Management 2012

Kogi State Polytechnic Kogi State, Nigeria

Higher National Diploma: Business Administration 2010

Kogi State Polytechnic Kogi State, Nigeria

National Diploma: Business Studies 2006

Stremco Computer Institute Ondo State, Nigeria

Diploma: Data Processing 2003

Ifetedo School of Science Osun State, Nigeria

Secondary School Certificate: (Commercial Studies) 2002

LGEA Primary School, Idoma I, Okene Kogi State, Nigeria

Primary School Certificate 1996

Environment

MS Excel (Power Query, Power Pivot), Tableau, SQL Server, Power BI Desktop, Cyber Security

Training / Certification

World Health Organization: Certificate of Achievement – HHFA Data Review, Interpretation & Communication Dec '23

La Plage Meta Verse: Executive Diploma – Cyber Security Dec '23

La Plage Meta Verse: Proficiency Certificate – Project Management Dec '23

Online Google Certification: Google Ads Measurement Certification Oct '23 & Google Analytics Certification Jan '24

References

Available upon request:

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