Customer Service Human Resource

Profile

Motivated, personable business professional with excellent customer service skills, detail oriented, superior verbal and written communication skills. Talent for quickly mastering technology. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated supervisory controls by managing a team of 15 employees & HR experience. Flexible and versatile – able to maintain a sense of decorum under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments.

Skills Summary

Payroll and Attendance, Microsoft Word and Excel, Microsoft Office, Human Resource Management, Supervisory, Detail Oriented, Superior Communication, Organizational Driven, Cleaning and Housekeeping.

Employment History

03/2024 – 05/2024 Wal-Mart Kansas City, KS

Customer Service

Interacted with customers to address their concerns, answered their questions and assisted them with their needs.

11/2022 – 01/2023 McDonald’s Kansas City, KS

Cashier

Received payment for food by cash and credit cards and issued receipts and change due to customers; Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there is adequate change; Greeted customers entering the establishment and maintained a clean and orderly checkout and lobby area.

08/2022 – 04/2023 Independence Inc. Kansas City, KS

Homemaker

Weekly Grocery Shopping, Cleaned Laundry, Advised household owners in housekeeping matters and Other Duties specified by client.

Education

Kaplan University Chicago, IL

Master’s in Business Administration

Chicago State University Chicago, IL

Bachelor’s in Business

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