Customer Service Office Manager
Resume:
Tara Hill ** Schwink Drive
Meriden, CT *****
***********@*****.***
EXPERIENCE
July 2021 - July 2024
Varick AME Zion Church - New Haven, CT
Office Manager/Church Treasurer
● Responsible for preparing weekly worship presentations, emergency food bags, contacting contractors when needed, rental collection, and assisting the pastor and director of operations. Daily coordinating general direction of weekday operations of the church office and supervising volunteers, contracted workers, and personnel as prioritized by the Pastor. Understanding the operation of and overseeing the maintenance of office and computer equipment and staying abreast of the latest computer technology might benefit the church. Answering the church phone and greeting visitors to the church as necessary. Responsible for arranging and supervising the day-to-day cleaning and maintenance operations of the church. Working with staff and organizations in coordinating the assignment of classrooms and church facilities for meetings and activities. Maintaining an inventory of church property and equipment. Performs other duties required by the Pastor, Trustees, and Director of Operations. Providing on-boarding process for contractors, and new employees payroll and billing service via QuickBooks. Performing bank deposits and collection of rent from rental properties
September 2019 - July 2020
Amazon Fulfillment Center - North Haven, CT
Fulfillment Associate
● Storing packages in pods for availability to fulfill customer orders. Performing product solutions., and assessing personality traits that result in high-quality customer service. Coordinating with other associates on day-to-day work activities to drive productivity and achieve operational objectives. Gathering Pland organized merchandise for distribution into appropriate envelopes, boxes, or pallets Accepted, processed, and filled orders quickly and accurately. Adhered closely to safety procedures in daily operations and reported hazards or accidents to management. Use of pallet jacks and hand trucks to move items throughout the facility. Read orders to obtain item numbers and locate merchandise in bins or on shelves.
SKILLS
Employee Supervision
Google Docs
Salesforce
Analysis Skills
Clerical Experience
Workday
Interviewing
Quickbooks
Payroll
Customer Service
Leadership
Compliance
Management
Administrative
Experience
January 2018 - September 2018
University of New Haven - West Haven, CT
Admin Support
● Fulfillment atmosphere, determining needs and referrals. Responsible for keeping metrics of student services. Provides central communication for surrounding departments. Coordinating schedules, room reservations, and appointments. Assisting with special event planning, ESP, and logistical support. Completing purchase orders, invoices, expense reports, etc., and maintaining office supplies. Responsible for assisting with data entry into ISSM (system tracks International Students' personal information). Helping organize and implement events for the university. Corresponding with vendors such as Sodexo, Taylor Rentals, etc Creating newsletters and E-blast emails using PowerPoint. Recognized by management for providing exceptional customer service Created agendas and
communication materials for team meetings
August 2016 - February 2018
Yale University - New Haven, CT
Intern Employment Pool
● Available to work on a variety of temporary work assignments across campus.
October 2017 - January 2018
Yale University School of Nursing - West Haven, CT Administrative Assistant
● Provides administrative and clerical support to the Registrar and Admissions Office. Verifies information for verification purposes regarding recent and graduated students by use of the Banner System. Printing and sending verified information transcripts to the registrar via fax or mail. Provides phone support such as answering questions regarding the YSN programs and triaging calls. Arrange the use of YSN rooms using EMS. Receives and sorts mail in the mailroom. Meet and greet YSN visitors. Responsible for adding the updated CPR cards in the Banner System. Organizing, maintaining, and coordinating archived and purged files by company policies.
May 2017 - August 2017
Yale University Business Solutions Office - New Haven, CT Sr. Administrative Assistant
● Responsible for raw data entry, and formatting transaction entries into Oracle and Workday. Collating data from multiple sources into one file. Proofreading and entering report schedules into the Workday system. Printing case tickets via Salesforce QA on data (comparing values for blanks or wrong formats). Controlled and managed document processes by reviewing files, records, and critical information to confirm accuracy and ensure company policies and procedures. Coordinated training for new team members, overseeing onboarding details
October 2016 - April 2017
Yale University Diversity and Inclusion - New Haven, CT Administrative Assistant
● Provides administrative and clerical support to the Office of Diversity and Inclusion. Verifies information for new accounts created in the online babysitting database and management for other projects. Assisting with compiling materials for the 2017 Workplace survey. Serves as a liaison for room reservations, facilities, and building operations. Created and maintained spreadsheets for logistical reports. Providing excellent customer service to patrons, relating information to resolve inquiries while bolstering customer satisfaction
January 2013 - August 2016
Yale University Bass Library - New Haven, CT
Team Leader/Library Services V
● Preparing materials for course reserves and scanning department. Training colleagues and students on the up-and-coming new systems, hiring new students, and payroll. Consulting with faculty and associates regarding materials for the new semester. Troubleshooting system errors for classes V2 and Ares systems. Ordering materials for classes by researching via internet browsers. Developing open and professional relationships with team members, faculty, and vendors enabling more effective issue resolution.
EDUCATION
May 2020
Liberty University Lynchburg, VA
Master of Science Forensic Psychology
May 2016
Albertus Magnus College New Haven, CT
Bachelor of Science Criminal Justice
May 2006
Gateway Community College New Haven, CT
Associate of Arts Liberal Arts
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