Customer Service Care
Resume:
JAMES L. TURNER
CUSTOMER SERVICE REPRESENTATIVE
Customer Service Representative with over 3 years of experience in a call center setting, including sales, customer care and tech support. Familiar with major customer care software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company.
EDUCATION
SUMMARY
CONTACT
ADDRESS :
EMAIL :
1231 Jean Chapel Road #A-14; Leesville, La 71446
************@*****.***
Barbering, 2013-2015
Basics, 1989-1993
Texas Barber College- Dallas, TX
A. Maceo Smith High School-Dallas, TX
Research complicated cases without prompting
to provide more comprehensive service to
customers
Suggested a new tactic to persuade canceling
customers to stay with the company, resulting
in a 5% decrease in cancellations
Received an average 85% customer satisfaction
rating to date, 15% higher than company
average.
Customer Care Specialist
September 2008–Present
3rd Eye Consulting-Dallas, TX
Excellent Communication and Interpersonal Skills
Customer Service
Microsoft Office
Type 45 wpm
SKILLS
WORK EXPERIENCE
Problem-solving
Emotional Intelligence
Persusion Skills
Unflappability
Time Management
Goal-Oriented Focus
Sales
King James Cutz
Licensed Master Barber, Owner
May 2011-Present
Provide barbering and styling services to clients
including but not limited to facials, haircuts, shaves, roller sets, etc.
Department of Insurance Adjuster
Licensed Independent Insurance Adjuster, Owner
August 2019-Present
Conduct thorough investigations into insurance claims to determine the validity, extent of damages, and
liability involved;
Gather and analyze relevant documents, statements, and evidence to support claim decisions;
Inspect damaged properties, vehicles, or assets to evaluate the extent of loss and estimate repair or replacement costs;
Collaborate with specialists and experts if needed to assess complex or specialized claims;
Negotiate fair settlements with policyholders,
claimants, and third parties based on the findings of the investigation and assessment of damages;
Provide guidance and advice to policyholders on the claims process and their policy coverage;
Prepare detailed and accurate reports documenting
claim investigations, assessments, and settlement
negotiations;
Submit reports to insurance companies and other
relevant parties promptly;
Maintain a high level of professionalism and excellent customer service throughout the claims process,
addressing policyholder inquiries and concerns;
Ensure compliance with all applicable laws, regulations, and industry standards governing insurance claims
Over 20 years experience in various industries
providing professional customer care duties. I am
in search of a position that will allow me to use my skills and experience to be a viable asset to the
company. Preferred position would be a
permanent work from home position.
PHONE:
Ability to Close
Girling Health Care-Corsicana, TX
Licensed CNA/Attendant/Home Health
2008-2019
Provide various home health duties for disabled or elderly clients
Provide personal services such as cooking, laundry, feeding, cleaning, personal hygiene, and transport.
Daily completed logs and other documentation regarding medication disbursements, injuries, appointments, and etc. Overseeing front desk duties;
Assist guests with check-in and check-out;
Review day shift duties were completed efficiently; Balancing the accounts from the day shift;
Managing front desk activity and handling guest check-ins and check-outs;
Ensuring customer satisfaction by scheduling wake-up- calls and other concierge activities according to guest preference;
Handling customer requests and complaints and directing other employees or departments accordingly;
Creating invoices, bills, and checks for vendors, employees, and contractors;
Managing and updating all official documentation;
Ensuring that all end-of-day activities have been
successfully executed by employees in all departments; Answering calls and queries related to potential booking; Ensure that breakfast is prepared and presented properly Other duties as assigned.
Night Auditor
April 2018 - April 2024
Comfort Suites-Leesville, LA
Century Maintenance Supply
Delivery Driver/Warehouse
2000-2002
Deliver maintenance supplies to various apartment
complexes throughout the Dallas/Ft. Worth area.
Pulled orders
Other duties as assigned
REFERENCES
Tam Daniels, Owner
3rd Eye Consulting
Yodchai Rosenborrough, Owner
Insurament Insurance Company
Robin Bean
Wind Haven Insurance
214.469..8966
WORK EXPERIENCE-CONTINUED
Contact this candidate