Front Desk Private Caregiver
Resume:
Cynthia Merlos
Valley Village, CA *****
**************@*****.***
Willing to relocate to: Burbank, CA - Burbank, CA
Work Experience
Uber Driver
Uber-Burbank, CA
January 2023 to Present
• Provided safe and reliable transportation services to passengers in a timely manner
• Maintained a clean and well-maintained vehicle, ensuring passenger comfort and satisfaction
• Demonstrated excellent knowledge of local roads, traffic patterns, and alternative routes to optimize travel time
• Effectively communicated with passengers to ensure a positive experience and address any concerns or special requests
• Adhered to all traffic laws, regulations, and safety standards to ensure the safety of passengers and other road users
• Assisted passengers with loading/unloading luggage or belongings as needed
• Navigated through heavy traffic or adverse weather conditions while maintaining professionalism and composure
• Provided assistance to elderly or disabled passengers by offering support during boarding/exiting the vehicle if necessary
• Handled difficult situations calmly and professionally while ensuring passenger safety at all times
• Performed routine inspections on the vehicle before each shift to identify any maintenance issues that may affect operations
Private Caregiver
Private Caregiving Services-Northridge, CA
July 2023 to December 2023
Medication reminders
Meal Preparation
Bathing
Shaving patient
doctor appointments
light housekeeping
Private Caregiver
Private Caregiving Services-Northridge, CA
February 2021 to April 2023
Bathing
Assisting in Medication Reminders
Doctors appointments
Grooming
Meal preparation
grocery shopping
ect
Front Desk Receptionist
Optometry-North Hollywood, CA
September 2022 to March 2023
• Greeted and welcomed guests, providing a positive first impression of the company
• Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
• Scheduled appointments and maintained an organized calendar for multiple staff members
• Efficiently handled all incoming and outgoing mail, packages, and deliveries
• Maintained cleanliness and organization of the front desk area at all times
• Provided administrative support to various departments as needed, including data entry and filing
• Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
• Managed visitor logbook accurately by recording necessary details for security purposes
• Collaborated with other team members to ensure seamless communication across different departments
CEO/Owner
Angel's of Heaven LLC-Arleta, CA
January 2019 to June 2021
• Managed a team of XX healthcare professionals in providing comprehensive home care services to patients
• Oversaw the coordination of medical equipment, supplies, and medications for patient care
• Maintained accurate documentation of patient records, including assessments, progress notes, and medication administration
• Conducted regular evaluations of staff performance and provided feedback for improvement
• Ensured compliance with all regulatory requirements and standards in the delivery of home health services
• Managed scheduling and assignments to optimize efficiency while meeting patient needs
• Participated in recruitment, hiring, orientation, training, and development activities for new staff members
• Developed relationships with community organizations to enhance resources available for patients' well-being
• Facilitated communication between patients/families and healthcare providers regarding treatment plans
• Demonstrated strong leadership skills by effectively managing conflicts among team members
• Mentored junior staff members by providing guidance on best practices in home health management
• Identified opportunities for process improvement within the organization's operations Private Caregiver
Private Caregiving Services-Encino, CA
July 2016 to February 2021
Grocery shopping, Assisting in paying clients bills, Medication reminders, Meal preparation, light house keeping, doctors appointments, Bathing, Grooming, exercising. Sales Assistant Manager
Sprint by wirless lifestyle-Sherman Oaks, CA
May 2015 to June 2017
• Assisted in the management of a high-volume retail store, consistently meeting and exceeding sales targets
• Developed and maintained strong relationships with customers, ensuring repeat business and fostering brand loyalty
• Conducted regular inventory audits to monitor stock levels, identify discrepancies, and implement corrective actions
• Utilized point-of-sale systems to process transactions accurately and efficiently while delivering exceptional customer service
• Assisted customers in selecting products based on their needs, offering detailed product knowledge and recommendations
• Resolved customer complaints or concerns promptly and effectively, ensuring high levels of satisfaction
• Analyzed sales data to identify trends, opportunities for improvement, and areas of potential growth
• Contributed ideas for marketing campaigns aimed at driving foot traffic into the store and increasing sales revenue
• Coordinated promotional events within the store premises to attract new customers and generate excitement around products or services offered
• Managed inventory replenishment processes to ensure adequate stock levels while minimizing excess inventory costs
• Provided input on pricing strategies based on market research analysis conducted by the marketing department
• Maintained a clean and organized store environment that adheres to company standards
• Assisted with visual merchandising displays to create visually appealing product presentations Education
Google Data Analytics professional Certificate
January 2024 to Present
Southern New Hampshire University in Registered Nurse Southern New Hampshire University - New Hampshire
Present
Skills
• Data collection
• Meal Preparation
• Nursing
• Critical Care Experience
• Epic
• Babysitting
• Analytics
• Construction
• Medical office experience
• Driving
• Medication Administration
• Personal Assistant Experience
• HIPAA
• Communication skills
• Hospital Experience
• Dementia Care
• ICU Experience
• Caregiving
• Alzheimer's Care
• Critical care experience
• Sales
• Care plans
• Nurse Management
• Personal assistant experience
• ICU experience
• Food Preparation
• Patient Care
• Hospice Care
• Computer Skills
• Typing
• Laundry
• Hospital experience
• Hoyer Lift
• Customer service
• Cleaning Experience
• Delivery driver experience
• Vital signs
• Microsoft Word
• Senior Care
• Home Care
• Analysis skills
• Medical receptionist
• Negotiation
• Pricing
• Supervising Experience
• Medical Billing
• EMR Systems
• Case Management
Certifications and Licenses
First Aid Certification
Driver's License
CPR Certification
Non-CDL Class C
August 2019 to March 2024
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