Test Engineer Software

BETHANIE ZUBIZARRETA

+1-786-***-**** ***************@*****.***

Summary

Meticulous Software Test Engineer with extensive experience in designing and executing test plans for web and mobile applications. Proficient in JIRA and Agile methodologies, with strong analytical skills and a focus on process improvement. Excellent communicator, skilled in collaborating with global teams to enhance system reliability and security. Adaptable and committed to delivering high-quality user experiences. Professional Skills

• Test Plan and Test Case Design

• Defect Tracking and Management (JIRA)

• Adaptability

• Organized and Detail-Oriented

• Strong Problem Solving and Analytical Skills

• Team Collaboration in Agile Environments

• SQL Query Execution for Data Validation

• Functional, UAT, Regression Testing

• Attention to Detail

• Excellent Written and Verbal Communication

Skills

Work History

Software Test Engineer – Independent Contractor Sept 2023 – Current illumy– Global Remote, Work From Home

• Collaborated with global teams in an asynchronous environment to create and implement test strategies.

• Developed and executed comprehensive test plans, test cases, and test strategies for international web and mobile applications, ensuring cross-functional compatibility and global user experience optimization.

• Conducted Functional, UAT, End-to-End, Regression, and 508 testing, adapting to diverse platforms and user bases across regions.

• Worked with international product teams to identify, track, and resolve defects in JIRA, maintaining effective cross-cultural communication to support the development lifecycle.

• Delivered daily Defect Log Summaries and coordinated with international stakeholders to deliver project improvements.

• Strong written communication skills in documenting testing processes and results.

• Adapted to fast-paced environments, showcasing flexibility and problem-solving abilities. Software Test Engineer Jan 2021 – Oct 2023

Family Catering – Remote, Work From Home

• Created and implemented test plans and test cases.

• Logged defects using JIRA.

• Executed test runs using Testrail.

• 2 week Sprints on an Agile team

• Wrote detailed test cases

• Tested Web Application, Mobile applications

• Executed SQL queries and validated data

• Used Selenium IDE to automate testing.

• Successfully worked with diverse, remote teams on testing projects. Data Entry Aug 2022 – Oct 2022

Alight – Remote, Work From Home

Contractor, Temp Position

• Entered and maintained accurate records of customer information, sales data, and inventory details.

• Performed routine data validation and cleansing to ensure data accuracy and integrity.

• Collaborated with team members to identify and resolve data discrepancies and inconsistencies.

• Generated weekly and monthly reports to support data-driven decision-making.

• Participated in data migration and integration projects, ensuring smooth transitions.

• Maintained meticulous attention to detail in managing sensitive data and generating reports. Guidance Counseling June 2021 – Jan 2022

Becker College – Remote

• Oversaw the Language Club, providing support to ESOL and ESL students from diverse countries, ethnicities, and demographics.

• Assisted students in improving their English language comprehension by breaking down complex concepts into easily understandable segments.

• Fostered an inclusive environment that encouraged participation and collaboration among students with varying language proficiency levels.

Entrepreneur & Customer Support Specialist June 2017 – March 2020 Fan Culture/Tr3nd Culture – Miami, FL

• Used Excel to send orders to customers.

• Implemented SEO techniques.

• Managed social media accounts.

• Designed and executed successful email marketing campaigns, contributing to a 20% increase in email open rates and a 15% boost in click-through rates, highlighting a solution-driven approach for improved customer retention.

• Led a cross-functional team in international customer support, handling inquiries.

• Developed educational materials for customers to better understand product usage, enhancing user experience.

• Designed and implemented effective communication strategies to improve customer engagement globally.

• Identified and assumed ownership of customer issues, acting as the 'Voice of the Customer', demonstrating a keen customer insight.

• Educated customers on optimal product and service usage for an enhanced user experience.

• Managed customer inquiries and support tickets using Zendesk, ensuring timely and effective resolution.

• Played a key role in collaborating with wholesalers for product improvements, optimizing offerings based on market insights and customer feedback.

Accountant June 2015 – Sept 2015

Bet Shira Congregation – Miami, FL

Temp Position

• Processed accounts payable and accounts receivable, ensuring accuracy and timeliness.

• Conducted financial analysis to support decision-making, including investment opportunities and cost management.

• Managed vendor and client relationships, resolving financial disputes and issues. Certifications & Education

• TEFL Certificate (120 Hours) – 2024

• Associate’s Degree in Digital Media – College of Central Florida 2020

• Digital Marketing Certification – Miami-Dade College 2021

• CompTIA Security+ and Microsoft Azure – In Progress Languages

• English – Native

• Spanish – Intermediate

• Turkish – Beginner

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