Customer Service
Resume:
Sunceray Dean
Plant City, FL **567
(813)764- 6416
*********@*******.***
Over 10 years of progressive customer service. Effective interacting with customers, as well as co-workers and management. Assertive, self-motivated, goal oriented, organized, and efficient. Knowledgeable in windows, MS word, outlook, excel, and various office equipment.
Authorized to work in the US for any employer
Work Experience
Account Specialist
Primo Water -
Lakeland, FL
March 2022 to Present
Billing, Provide customers with account information, and Establish new accounts Claim Specialist
Kforce -
Tampa, FL
May 2020 to May 2021
Updating claims, Assisting clients with applications, solving issues on claims, and providing information to clients about claim.
Bus Attendant
Hillsborough County Public Schools -
Plant City, FL
October 2018 to May 2020
Supervising special need children on the bus to assure their safety while transporting. Office Manager
Big Ben Tires -
Zephyrhills, FL
February 2005 to August 2019
• Inventory, and bookkeeping
• Ordered merchandise, and supplies
Enrollment Specialist
Health Plan One -
Tampa, FL
June 2017 to December 2017
• Verifying customers eligibility
• Assisting customers with enrollment
ESE Paraprofessional
Hillsborough County School Board -
Tampa, FL
November 2014 to May 2017
• Assisting ESE students with school activities
• Supervising special needs students in the classroom with activities. Medical Biller
Bunch and Associates -
Lakeland, FL
May 2007 to November 2010
• Processing Medical Bills for workmen compensation
• Researching Medical Bills for purpose of payment
• Updated Medical Bills with appropriate information for payment
• Promoted to level II Processor for exceeding production goals
• Promoted to file maintenance to research bills for payment A-1 Temp
Rotech Healthcare Inc -
Lakeland, FL
November 2005 to August 2006
• Collected on delinquent accounts
• Assisted eligible patients with financial waivers
• Updated accounts with appropriate information
Preferred Customer Service Representative
Tele-Tech -
Tampa, FL
February 2000 to November 2005
• Promoted to PCA for meeting and exceeding customer service goals
• Tracked packages for clients to ensure timely delivery
• Initiated investigation for cause of delayed or lost packages
• Opened accounts for preferred customers, data entry
• Made billing adjustments
Education
High school diploma
Plant City High School
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