Customer Service Representative
Resume:
EDUCATION
SKILLS
EXPERIENCE
CONTACT *****@***************.***
www.reallygreatsite.com
@reallygreatsite
Photo editing and digital illustration software
Social media suites & management software
Tracking & analytics tools
Word processors
Bachelor of arts, major in communication
University of dundee 2019 - 2022
COMMUNICATIONS INTERN
Course in Digital Marketing
University of Mac Lane and Knights 2022 - 2024
SOCIAL MEDIA PRODUCER
With over three years of experience in customer service, I have worked in various sectors, including healthcare, retail, and government services. My roles have equipped me with a diverse skill set, particularly in time management, problem-solving, and communication. I am adept at handling high-volume inbound calls, resolving complex customer inquiries, and maintaining a positive customer experience. My adaptability and ability to work independently have been honed through my remote positions at major companies like Kaiser Permanente and CVS Specialty.
TA’LOR GIBBS
CUSTOMER SERVICE REPRESENTATIVE
CUSTOMER SERVICE REPRESENTATIVE
KAISER PERMANENTE INSURANCE COMPANY
JAN 2021 – DEC 2021
• RESOLVED CUSTOMER INQUIRIES AND ISSUES REGARDING INSURANCE CLAIMS AND POLICIES.
• ASSISTED CUSTOMERS IN NAVIGATING THE COMPANY WEBSITE AND ONLINE TOOLS.
• CONSISTENTLY ACHIEVED HIGH SATISFACTION RATINGS THROUGH EFFECTIVE COMMUNICATION AND PROBLEM-SOLVING.
• CUSTOMER SERVICE REPRESENTATIVE
CVS SPECIALTY
MAR 2022 – DEC 2022
• MANAGED HIGH-VOLUME INBOUND CALLS RELATED TO PRESCRIPTION REFILLS AND MEDICATION DELIVERY.
• ASSISTED PATIENTS WITH INSURANCE VERIFICATION AND CO-PAY INQUIRIES.
• COLLABORATED WITH HEALTHCARE PROVIDERS TO ENSURE TIMELY DELIVERY OF SPECIALTY MEDICATIONS.
• CUSTOMER SERVICE REPRESENTATIVE
PASSPORT AGENCY FOR CITY LOCKBOX
FEB 2023 – OCT 2024
• GUIDED CUSTOMERS THROUGH THE PASSPORT APPLICATION AND RENEWAL PROCESS.
• HANDLED SENSITIVE DOCUMENTS AND ENSURED COMPLIANCE WITH FEDERAL REGULATIONS.
• MAINTAINED DETAILED RECORDS AND PROVIDED STATUS UPDATES TO APPLICANTS. EDUCATION
SKILLS
EXPERIENCE
CONTACT ************@*****.***
Dallas,Tx 75236
• Time Management
• Effective Communication
• Problem-Solving
• Multitasking
• Customer Relationship Management (CRM)
• Compliance and Record Keeping
• Attention to Detail
• Adaptability in Remote Work Environments
With over three years of experience in customer service, I have worked in various sectors, including healthcare, retail, and government services. My roles have equipped me with a diverse skill set, particularly in time management, problem-solving, and communication. I am adept at handling high-volume inbound calls, resolving complex customer inquiries, and maintaining a positive customer experience. My adaptability and ability to work independently have been honed through my remote positions at major companies like Kaiser Permanente and CVS Specialty.
TA’LOR GIBBS
CUSTOMER SERVICE REPRESENTATIVE
CUSTOMER SERVICE REPRESENTATIVE
KAISER PERMANENTE INSURANCE COMPANY
JAN 2021 – DEC 2021
• RESOLVED CUSTOMER INQUIRIES AND ISSUES REGARDING INSURANCE CLAIMS AND POLICIES.
• ASSISTED CUSTOMERS IN NAVIGATING THE COMPANY WEBSITE AND ONLINE TOOLS.
• CONSISTENTLY ACHIEVED HIGH SATISFACTION RATINGS THROUGH EFFECTIVE COMMUNICATION AND PROBLEM-SOLVING.
• CUSTOMER SERVICE REPRESENTATIVE
CVS SPECIALTY
MAR 2022 – DEC 2022
• MANAGED HIGH-VOLUME INBOUND CALLS RELATED TO PRESCRIPTION REFILLS AND MEDICATION DELIVERY.
• ASSISTED PATIENTS WITH INSURANCE VERIFICATION AND CO-PAY INQUIRIES.
• COLLABORATED WITH HEALTHCARE PROVIDERS TO ENSURE TIMELY DELIVERY OF SPECIALTY MEDICATIONS.
• CUSTOMER SERVICE REPRESENTATIVE
PASSPORT AGENCY FOR CITY LOCKBOX
FEB 2023 – OCT 2024
• GUIDED CUSTOMERS THROUGH THE PASSPORT APPLICATION AND RENEWAL PROCESS.
• HANDLED SENSITIVE DOCUMENTS AND ENSURED COMPLIANCE WITH FEDERAL REGULATIONS.
• MAINTAINED DETAILED RECORDS AND PROVIDED STATUS UPDATES TO APPLICANTS. JUSTIN F KIMBALL HIGHSCHOOL 2016-2020
OGLE BEATUY 2022-2023
Contact this candidate