Operations Manager Program

CHRIS SAUNDERS

***** ***** ******* **, *****, Oklahoma 74137

918-***-**** / *****.********@******.***

Senior Program / operations Manager

IT and Manufacturing

Results-oriented IT Program Manager with 20+ years experience managing people and projects for companies in telecom, healthcare, finance, aerospace, manufacturing, education, oil and gas, and retail industries. Exceptional communication, organization, and interpersonal skills. Demonstrated ability to lead teams to meet project deadlines. Proven ability to combine project and staff management with technical expertise to consistently exceed corporate goals.

Full Project Life Cycle Management

Infrastructure Project Management

Network Architecture

Asset Management

IT Management

Disaster Recovery

IT Operations

Project Management & Planning

Project Implementation

Vendor Management

IT Strategy & Planning

Budget Development

Team Building

PROFESSIONAL EXPERIENCE

Boeing Account – Dell, Oklahoma City, OK 2021 – Current

Operations Manager – Database Operations and Monitoring

Responsible for managing one of the largest Oracle and SQL environments in the US with over 20,000 databases and 15,000 servers. Direct management of 40+ full time employees working 24x7x365 as well as contract and temp staff to support special projects and staff aug needs.

Responsible for managing a team to monitor daily performance, maintenance, and uptime of Oracle, SQL, DB2, and PostgreSQL environments

Responsible for Oracle quarterly patch (PSU) compliance on 6000 servers

Responsible for maintaining 98% SLA targets on all environments with over 6500+ Service Now tickets quarterly.

Implemented Oracle Fleet Maintenance cutting patching efficiency in half for schedule and resources

Dropped maintenance tickets in half by implementing self healing scripts on the Oracle environment

Managed projects in the database environment to upgrade, consolidate databases to new hardware and data center environments

Managed team of engineers patching 5000+ endpoints to support 99% patching compliance across 40+ clients.

TD Williamson, Tulsa, OK 2017 – 2021

Senior Program Manager

Developed and Implemented new system to track Oil and Gas solutions and report real-time status on progress through the order lifecycle.

Instrumental in evaluating current order engineering and manufacturing process and identifying key areas to consolidate and expedite tasks.

Developed reporting solution that consolidates information from 5 different engineering and manufacturing software systems to report real-time status and progress of any order during the entire order lifecycle.

Highly focused on the productivity and improvement of the organization to focus on KPI’s that added value to TDW and the customer.

Became a key communicator with the leadership at the top two pipeline-focused customers at TDW.

Implemented tracking strategy across other top tier customers

Managed inventory, resources and deployment to support Emergency Response to Keystone Pipeline incidents.

Developed enhanced solution to provide “just-in-time-inventory” solutions to top tier customers

Bringing together disparate teams working together under one organization to create a unified efficient team

QuikTrip Corp, Tulsa, OK 2016 – 2017

Senior IT Project Manager

Instrumental in developing and implementing high value IT Projects that effected 25,000 employee’s productivity and efficiency.

Developed and implemented Windows 10 migration plan on corporate systems using a team to perform evening migration activities and provide next-morning support with very low impact to employee daily activities.

Coordinated the evaluation and implementation of a system to electronically manage and schedule conference rooms across the entire organization.

ONEOK, Inc. / ONE Gas, Inc., Tulsa, OK 2014 – 2016

Senior IT Program Manager

Planning and Execution of IT Infrastructure and Business Application separation. 156 applications either migrating or co-existing between the two companies. Managed a team of 25 Systems Administrator contractors to augment the FTE staff during the project to build and migrate systems and application ahead of schedule and $1M under budget.

Provide IT strategic and tactical leadership, and define and refine business practices.

Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.

Direct IT programs and projects to support ONEOK/ONE Gas separation.

Exchange email migration - Planning and execution of project to separate two exchange organizations and migrate 5000+ email accounts. Managed a staff of 2 FTE and 6 contractors to build infrastructure and migrate email on time and within budget.

Lync Migration - Planning and execution of the project to separate two Lync organizations. Managed 2 contractors to build infrastructure and migrate 5000+ accounts to the new Lync organization on time and under budget.

Journey Mobile Deployment - Planning the execution of a mobile deployment solution to 1100 operations positions in 3 states over 1 weekend. Managing the purchasing and installation schedule of over 700 vehicle mount installations over the next 2 months in 3 states.

Office 365 Email migration - Planning the execution of a “On-Prem” to “Cloud” email migration. Managing 2 contractors to plan, test, and migrate 5000+ email accounts to Office 365 cloud based Exchange solution.

Work Force Automation – Planning and execution of a WFM solution to streamline and optimize business processes and documentation.

Avaya Call Center Migration – Currently managing an effort to migrate an entire customer call center off of Avaya Blue (Nortel) to a new Avaya Red Experience Portal solution with 600 agents in 8 sites across 3 different states.

PHILLIPS 66, Bartlesville, Oklahoma 2012 - 2014

Senior IT Project Manager

Provide business consulting, knowledge expertise in strategic performance Project Management methodologies, process assessment work, and the application of technologies to business for multiple Programs and Projects:

Truck Radio Refresh Program, $67 million across 11 sites in two countries

SQL Refresh, $2 million, Migrate 700+ SQL 2000 databases to SQL 2012

Database Logging, $1 million, Implement database logging on 30+ SOX databases

User Segmentation

System Center 2012 Implementation (SCCM, SCOM, SCORCH)

Windows Tablet Proof of Concept

User Rights Management

Application Compatibility

Windows 7 Program, $30 million, 5 projects, 20,000 client refresh

Vulnerability Assessment Tool

DEVON ENERGY, Oklahoma City, Oklahoma 2008-2009 & 2011-2012

Program Manager

Managed transition of client from Solutions Implementation to Client Support. Managed $20 million program from initiation to implementation of the following projects:

Project-managed large-scale migration and consolidation initiatives

Citrix Implementation - Migrated XenApp 4.5 and 5.0 environments to 6.5.

Domain Consolidation – Consolidated 2 different domains in 2 different countries to one single domain structure.

Network storage consolidation – Standardized locations for user data, department data, and application data across the entire enterprise.

Application rationalization – Rationalized 6000 applications to 1200 approved applications.

Application packaging – Packaged 1200 applications for App-V, Citrix, Altiris, and SCCM deployment.

Windows XP to Windows 7 migration – Migrated 3500 users/workstations to Windows 7 including personal data and applications.

Desktop/Laptop refresh – Refreshed 3000 desktop/laptops to newer hardware and conversion to Windows 7.

Citrix Shared Desktop/VDI - Built VDI infrastructure to support 7000 simultaneous users in a Windows 7 VDI environment.

Remote Access consolidation – Consolidated eight different points of entry to the network into one standard point of entry enterprise wide.

Folder Redirection/Offline File Sync – Built folder redirect infrastructure to support folder redirection of user data for 7000 users to enable access from any device.

Software Implementation - Allegro energy trading and risk management software.

Other projects included:

oAssessment and documentation of manual business practices and automate the creation of monthly financial reports.

oAutomation of process for the new hire employees to receive computer hardware and software within 24 hours of new hire date.

oImplementation of new invoicing for gas management.

oAutomation of Legal E-Discovery process.

BOK Financial Corporation (BOKF), Tulsa, Oklahoma 2009-2011

Technical Project Manager

Project Manager on Disaster Recovery Project.

Project Manager on project to re-stack Tulsa Datacenter into new Server Racks.

Created Process & Procedure Guide for all TPM responsibilities and functions.

Responsible for creating standard decision matrix for use on all technical projects within BOK environment to standardize Enterprise Architecture Hardware decisions.

Managed implementation of project to allow clients to open and fund accounts online.

Managed project to provide consumers the ability to scan checks for deposit over the web from personal computers.

Managed project to provide 75 bank branches the ability to scan deposits and send electronically to home office.

Project Manager on project to consolidate physical servers to virtual servers.

Project Manager on project to inventory and evaluate all desktop applications for Windows 7 compatibility.

Boeing Account - DELL, Austin, Texas 2006-2008

Program / Operations Manager

Managed a team of six IT Project Managers and acted as a consultant for the PMO.

Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving environments.

Managed the transition of services from an incumbent service provider to a Dell Service Provider.

Oversaw all tasks required to successfully transition the first and largest managed print contract between Boeing and Dell.

Responsible for overall coordination, status reporting and stability of complex, cross-functional work efforts for the Boeing transition project.

Possess comprehensive knowledge and expertise in the area of documenting customer current mode of operations and building future state model of operations to drive cost savings and efficiency.

Responsible for delivering in-scope project deliverables defined in the project schedule and statement of work on time, within budget and meeting strategic and business requirements.

Created and managed several service delivery teams including Asset Management, Break Fix, IMACD, Procurement and Transition Services:

oAssummed service on over 30,000 existing print devices one year ahead of schedule.

o100% attainment on all Service Level Agreements within 60 days of assuming service.

Responsible for managing simultaneous refresh projects at multiple sites across the United States.

oRemoved 25,000 legacy devices from the Boeing environment

oInstalled 19,000 new devices in the Boeing environment and transitioned day to day support of product to steady state operations team.

WILTEL COMMUNICATIONS, Tulsa, Oklahoma 2001-2006

Senior System Administrator

Managed company’s enterprise wide services, which encompass Active Directory, file and print, Exchange email, storage, SharePoint intranet, computer assets, and application servers.

Received WilTel Pinnacle Award for efforts on 2006 data center flood executing Disaster Recovery plan.

Managed the team effort and personnel, including outside partners, for PC refresh and migration projects.

Project Manager for companywide PC refresh project (3,000 seats):

oProject budget of $2.73 million; finished approximately $150,000 under budget and one month ahead of schedule.

oProject included new hardware and installation of Windows XP, Office 2003, and Windows XP Firewall.

oReduced computer related helpdesk calls 40% by standardizing operating system and configuration.

oImproved computer security and software compliance by removing admin rights from 99% of all computers.

oImplemented solution, which increased efficiency of field technicians and resulted in cost savings of $16,000 per month.

oProvided in-house training to all employees regarding new operating system and Microsoft Office products.

oDesigned solution for zero touch capability of workstations using SMS 2003 and OSD (Operating System Deployment).

Project Manager SMS 2003 rollout:

oPurchased, planned, designed, and completed rollout to 2,600 workstations in 10 states within 3 months; completed 3 months ahead of schedule with a savings of $69,000.

oSecurity Patch Compliance was at 25% before rollout, within one year increased to 93% on all servers and workstations.

oManaged all UNIX/Windows servers and XP workstations utilizing SMS 2003 to install and uninstall over 400 applications.

Technical Lead for Windows 2000 and Exchange 2000 Migration:

oInstrumental in creating the migration timeline and developing the technical plan.

o4000 plus migrations from Windows NT to Windows 2000.

oOver 4 terabytes of data, 4000 plus mailboxes, and 90 servers migrated.

oCompleted project 3 months ahead of schedule and $300,000 under budget.

ENTEX IT SERVICES, INC., Tulsa, Oklahoma 1995-2001

Enterprise Network Engineer II

Managed migrations for multiple companies, including telecom, government, oil and gas, banking and healthcare organizations.

Project Lead for Windows 2000 Active Directory and Exchange 2000 migration:

Arch Coal, Inc. (5,000 seats)

Bishop Kelley High School (350 seats)

Phillips Petroleum (5,000 seats)

MetLife (2,000 seats)

SiteMaster (100 seats)

Project consultant for WorldCom Integration Team, directly involved in integrating WilTel Communications, MFS Communications, UUNet Technologies, Brooks Fiber, and MCI.

PROFESSIONAL CERTIFICATIONS

Microsoft Partner 2007 – Present SMS 2003 Design and Administration

MCP: Microsoft Certified Professional SharePoint Design and Administration

CNA: Certified Novell Administrator A+ Certification

Windows 2000 AD Design and Administration 3Com Switch and Router Certification

HP Certification Toshiba Mobile Certification

TECHNICAL SKILLS

Operating Systems: Microsoft Windows, Microsoft Windows Server, and Novell Network 3, 4 & 5.

Networking: LAN, WAN, TCP/IP, WINS, DHCP, DNS, IPX, UDP, NetBEUI, and Active Directory.

Network Application Software: SQL 6.5, 7.0, 2000 & 2005, Exchange 5.5, 2000 & 2003, SMS 2003, 2007, 2012, and SharePoint.

Hardware: Dell, HP, IBM, Toshiba, Cisco, Microsoft Surface, and iPad.

Desktop Application Software: Microsoft Office Suite, Microsoft Project, Microsoft Visio.

EDUCATION

TULSA JUNIOR COLLEGE, Tulsa, Oklahoma

Bixby High School, Bixby, Oklahoma

AWARDS

Pinnacle Award - reserved for top 1% of WilTel employees

ENTEX All-Star Award

WilTel Certificate of Achievement for Windows 2000 Migration and Windows XP Project

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