Customer Service High School
Resume:
Cynthia Cross
Detroit, Michigan
(****************@*****.***)
CAREER OBJECTIVE:
Qualified candidate who has exceptional customer service and administrative skills. Candidate have worked skills as well as talents over 20 years of experience in many fields.
EDUCATION:
University of Phoenix, Southfield, MI
June 2000- September 2002
Business Management Candidate
Associate’s Degree (24.0 credits to finish Bachelor’s Degree_
COOLEY HIGH SCHOOL, DETROIT, MI
High School Diploma June 1985
PROFESSIONAL EXPERIENCE:
REGENCY HEIGHTS REHABILITAION
DETROIT, MI 48219 JANUANRY 2020 – PRESENT
ADMINSTRATIVE ASSISTANT/FRONT DESK COORDINATOR
Directing phone calls responding to inquiries and managing meeting schedules
Create and maintain recordkeeping systems
Schedule appointments
Make weekly schedules for Cena’s and Nurses
Time reporting for payroll
Generate reports and maintain staff meetings
Take incoming and outbound calls
Take messages for staff and clients
BELFOR PROPERTY RESTORATION
TROY, MICHIGAN MARCH 2022- JUNE 2024
CUSTOMER SERVICE REPRESENTATIVE
Responsible for maintaining a professional presence while answering calls
Use discretion as necessary when routing calls or providing pertinent information
Adapt quickly with changes to process and procedures within Belfor to support insurance industry requirements.
Ability to mult-task in fast paced environment
Work under time constraints to meet specific timeframes.
REDFORD ACADEMY LEARNING CENTER
REDFORD, MICHIGAN JUNE 2017 – MARCH 2022
ADMINSTRATIVE ASSISTANT
Meetings: Scheduling meetings, appointments, conferences, and special events.
Filing: Maintaining filing systems
Visitors: Greeting and assisting visitors, answering questions, and explaining school procedures
Travel: Arranging travel reservations
Communications: Handling calls and emails, and writing letters on behalf of other staff
Student Records: Maintaining student records such as attendance, tardies, and early dismissals
Ordering supplies
Provide orientation and training for clerical staff and student assistants
ESURANCE
MESA, ARIZONA MARCH 2013 – JUNE 2017
LICENSED CLAIMS ADJUSTER
Investigate alims and obtain relevant facts to determine coverage, loss and liability
Interact effectively with customer insurance agents, police, attorney and other public personnel
Involved in claim process
Assist supervisor in analyzing, planning, decision-making and problem-solving activities to support claim settlement
Oversee legal and medical aspects of claims
Document claim file activities in accurate and timely manner
JULIE’S CHICKEN & WAFFLES
MESA, AZ
MANAGING PARTNER JULY 2008 – JUNE 2017
Supervised and managed staff
Daily review of applicants
Daily resume searching recruiting staff
Contacting candidates via phone and email
Participating in virtual and on-site hiring events
Analyzing reporting and giving recommendations and developing strategies on how to improve quality and quantity
Responsible for growth and increase in the organization finance and earnings
In charge of all day/night audits and overcoming accounting
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