Customer Service Experience
Resume:
Shenae Perry
Looking for new experiences to improve and learn new skills
McMinnville, TN 37110
******.****.**@*****.***
Resourceful and detail-oriented retail and customer service professional with 3 years of experience. Proficient in managing store operations, providing exceptional customer service, and maintaining accurate inventory records. Skilled in visual merchandising, team management, and cash handling. Possess certifications in Google AI Essentials, Python Programming, and Network Pro. Currently pursuing a Bachelor's degree in Cybersecurity Engineering.
Authorized to work in the US for any employer
Work Experience
Key Carrier/Manager
Roses Discount Stores-McMinnville, TN
February 2024 to November 2024
• Managed store operations in the absence of the store manager, ensuring smooth and efficient daily operations
• Provided exceptional customer service by assisting customers with product selection, answering inquiries, and resolving issues
• Trained new sales associates on company policies, procedures, and product knowledge to ensure consistent customer experience
• Maintained accurate inventory records by conducting regular stock checks and reconciling discrepancies
• Assisted in visual merchandising efforts to create an appealing store environment that drove customer engagement
• Collaborated with team members to achieve monthly sales targets and meet individual performance goals
• Handled cash transactions accurately and efficiently while following proper cash handling procedures
• Resolved customer complaints or concerns promptly and effectively to ensure high levels of customer satisfaction
• Implemented strategies to build strong relationships with repeat customers, resulting in increased loyalty and retention rates
• Contributed ideas for improving store layout, displays, promotions, and overall customer experience
• Assisted in receiving shipments, unpacking merchandise, stocking shelves, and maintaining a clean work area
• Participated actively in staff meetings to discuss sales goals, promotional activities, and upcoming events
Trimmer/Packer
Tennessee Bottle Company-McMinnville, TN
June 2024 to August 2024
1. Trimmed bottles from four or more machines
2. Quality assurance - by checking bottles for deformalities, holes, or burns 3. Packed bottles to be shipped
Crew Member
McDonald's-McMinnville, TN
March 2024 to June 2024
Cashier
• Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
• Efficiently operated cash register, accurately handling transactions and providing correct change to customers
• Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
• Assisted in inventory management by monitoring stock levels and notifying supervisor when supplies needed replenishment
• Followed all safety protocols and procedures to maintain a safe working environment for both staff and customers
• Demonstrated strong communication skills by effectively conveying information about menu items to customers
• Adhered to company policies regarding food handling, storage, preparation, and presentation at all times
• Proactively addressed customer concerns or complaints, resolving issues promptly to ensure customer satisfaction
• Contributed to a positive work environment by fostering teamwork among crew members through effective collaboration
Shift Manager/Key Holder
Roses Discount Stores-McMinnville, TN
December 2023 to February 2024
Open and close the store, cash handling including safe count, cashier, stock, unload freight truck Cashier/Customer Service
Taco Bell-McMinnville, TN
August 2023 to November 2023
Cashier customer service
Cashier/Customer Service
Lovelady Thrift Store-Birmingham, AL
January 2019 to July 2019
Cashier stocked customer service
Waitress/Cashier/Hostess
Los Portales Mexican Restaurant-Altamont, TN
January 2015 to January 2016
Cashier, waitress
Greet, host, wait table, clean up, closing
Sawmill Worker
Seymour manufacturing-Altamont, TN
2015 to 2015
Ran a saw used to make hickory axe, sledge, and hammer handles. Graded wood Quality Inspector
Yorozu Automotive Tennessee, Inc.-Morrison, TN
2014 to 2015
Responsibilities
Inspect parts before shipping
Machine operator
Quality Inspector
Tullahoma Industries-Gruetli-Laager, TN
2013 to 2014
Check for bad stitches or torn fabric inspect closely Education
Bachelor's degree in Cybersecurity Engineering
Colorado Technical University-Online - Remote
September 2024 to Present
I am working toward my degree.
Skills
• Manufacturing
• Quality control
• English
• Mechine operator
• Assembly
• Basic math
• Guest services
• Computer skills
• Computer Networking
• Typing
• Shipping & Receiving
• Cash handling
• Customer service
• Freight Experience
• Sawyer
• Quality Management
• Materials Handling
• Cashiering
• Quality Inspection
• Customer service
• Cash register
• Sales
• Packaging
• Cash handling
• Quality assurance
• Phone etiquette
• Planograms
• Waitress-ing
• Quality Assurance
• Team management
• Serving
• Sales
• Assembly
• Shift management
• Quality Audits
• Communication skills
• Store Management Experience
• Merchandising
• POS
• Cybersecurity
• AI
• Information Security
• Project Management
Languages
• English - Expert
Awards
Honor/President's list
January 2024
Honors student at Strayer University
Certifications and Licenses
Network Pro
June 2024 to Present
TestOut Network Pro certification
PC Pro
June 2024 to Present
TestOut PC Pro Certification
Google AI Essentials
July 2024 to Present
Python Programming
June 2024 to Present
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