Human Resource Customer Service
Resume:
Iulia Cristea
I have impressive academic achievements, practical work, experience in human resource
development and management, enthusiasm to develop my knowledge of accounting skills in a collaborative team environment with accounting and financial management department. Staff in the hospitality industry who offer experiences and services that make people happy and comfortable. For travelers, knowing that you can stay in homes when you arrive at your destination and be able to eat is very important when you go on a trip. Ave Maria, FL 34142
*********@*****.***
Professional summary: Nonprofit organization accounting, Multi-talented Hospitality industry staff accountants, Retail Store Manager, customer service oriented employee who is consistently rewarded for success in planning and operational improvements. Experienced in polices development and staff management procedures positively impacting overall morale and productivity. Work Experience
Finance & HR Manager
First Tee Naples/Collier Non-Profit Organization - Naples, FL April 2023 to Present
• Reconcile accounts to bank statements, enter, review, and verify all transactions in bank, credit card, and other financial accounts.
• Handle all A/P and A/R and track all jobs
• Systematize Financial Statements monthly.
• Assist in the preparation of business tax returns with Auditors.
• Payroll processing
• Conduct routine reviews of operating reports to ensure compliance requirements.
• Provide assistance to personal by addressing general human resource inquiries.
• Recruit, train, and mentor current office staff to ensure their professional growth and development.
• Attend manager meetings focused on contribute to the improvement of processes of developments.
• Demonstrate strong problem-solving, analytical, and investigative research skills.
• Exhibit computer literacy, with competence in Quick Book Intuition and other finance applications considered an added advantage.
• Display excellent people management and leadership skills.
• Monitors balance sheet reconciliations to ensure items are supported and cleared in a timely manner.
• Works with external auditors to complete annual audits and reviews.
• Maintain compliance with policies and procedures.
• Other duties as assigned.
Accounting Clerk
The Keys Collection - Key West, FL
November 2021 to January 2023
• The main activities include counting, balancing and depositing revenue from daily cash bags, dataentry of daily sales, maintaining adequate currency and coin.
• Manage all accounting transactions.
• Provide accounting and clerical support to the accounting department.
• Type accurately, prepare and maintain accounting documents and records.
• Prepare bank deposits, general ledger postings and statements.
• Reconcile accounts in a timely manner.
• Daily updates, data enter key of financial transactions in database.
• Provide assistance and support to company personnel with cash change.
• Research, track and restore accounting or documentation problems and discrepancies.
• Inform management and compile reports/summaries on activity areas.
• Function in accordance with established standards, procedures and applicable laws.
• Prepare budget forecasts.
• Publish financial statements
F&B / Retail Manager Marketplace
Hawks Cay Resort - Marathon, FL
March 2022 to October 2022
• Plan, forecast and execute food and beverage orders;
• Process customer complaints patiently;
• Check food and beverage supplies and place orders when needed;
• Plan, hire, train, oversee and manage the members of staff includes scheduling adequate staff for each shift, ordering supplies for each service period, and working with the event planning team to create enjoyable events for customers;
• Payroll and tip sheet report’s;
• F&B cost and control.
Retail Store Manager
Historic Tours of America TSG - Key West, FL
January 2019 to January 2022
• Oversee the work of retail staff in the store environment
• Receiving and reporting in JD Edwards;
• Monitoring employee activity;
• Coordinator the receiving of merchandise;Help to carry out the directives of the manager and owners;
• Provide a personal and excellent customer service. Problem solving at day to day level and assist customers in their requirements and services;
• Create P.O.
• Coordinates the resolutions on the back order.
• Buying the merchandise for the stores.
Retail Supervisor at luxury hotel Gift Shops /Coffee Shop and Grab and go breakfast, Bartender and banquet server.
Casa Marina Resort - Key West, FL
October 2012 to September 2019
• Oversee the work of retail staff in the store environment;
• Monitoring employee activity;
• Coordinator the receiving of merchandise;
• Problem solving at day to day level and assist customers in their requirements and services.
• Perform stock inventory, merchandise .
• Prepare P.O.
• Call vendors for discrepancy!
• Resolution on not matching orders for back credit. HR Coordinator
Casa Marina Resort - Key West, FL
May 2018 to December 2018
• New hire onboard;
• Interviews evaluation for jobs applicants;
• Administrative tasks;
• Assist HR Management with recruitment, payrolls, employees records;
• Schedule meetings, interviews, HR Events and maintain agendas.
• Coordinate training session, orientation and seminary.
• Support other assignments functions.
• Order office supplies.
Education
Master's in Constitutional and Administrative Law
Public Administration Academy - Chişinău
September 2008 to June 2010
Bachelor's in Public Administration
Moldova State University - Chişinău
2005 to 2008
Associate's degree
Skills
• Outlook
• Payroll
• Quickbooks
• Marketing
• Filing
• Scheduling
• Sales
• Microsoft Office
• Billing
• Accounts Payable
• Microsoft Excel
• Time Management
• Customer Service
• Office Experience Communicate
• Responsive
• Responsible
• Flexibility
• Able to work in groups and avoid conflicts
• Multi tasking
• Honestly
• Intelligent
• Senses of initiative
• Cost Management
• Cash handling
• Multilingual
• Recruiting
• Interviewing
• Legal Research
• Merchandising
• POS
• Legal Drafting
• Retail Management
• Pricing
• Conflict Management
• JD Edwards
• Purchasing
• Human Resources Management
• Banquet Experience
• Microsoft Powerpoint
• Team Management
• Accounts Receivable
• Forecasting
• Leadership
• Hotel management
• Operations Management
• Vendor management
• Supervising experience
• Accounting
• General Ledger Accounting
• Financial Report Writing
• Auditing
• Adobe Acrobat
• Raiser's Edge
• Restaurant experience
• Hotel experience
• Journal Entries
• Bank Reconciliation
• Communication skills
• ADP
• Financial services
• Workday
• Tax experience
• Analytics
• Negotiation
• Salesforce (1 year)
• Teaching
• First aid
• Negotiation
• Canva (4 years)
• Account Reconciliation
• Budgeting
• Project management
Languages
• Russian, Romanian - Fluent
Certifications and Licenses
Food Handler Certification
January 2021 to January 2024
Food Safety Manager
February 2021 to February 2026
Bartender License
E-Verify Certificate
Present
Driver's License
Contact this candidate