Administrative Assistant Customer Service

LESLIE FORD

******.*****@******.*** 334-***-****

Deatsville, US 36022

PROFESSIONAL SUMMARY

Effective and efficient parts ordering ensuring continued smooth operational running of body shop. Expert in the timely completion of day-to-day clerical duties, Insurance billing management and invoice handling. Energetic, results-oriented team-player eager to bring strong administrative skills to growing company in need of top-level support. Committed and motivated Administrative Assistant with exceptional customer service and decision-making skills. Strong work ethic, professional demeanour and great initiative. Organised and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

WORK HISTORY

Motor Claims Adjuster Price Paint and Body LLC - Wetumpka, US 02/2022 - CURRENT

Generated new business by leveraging sales techniques and articulating product value to prospective customers.

Coordinated product installation and scheduled experienced crews to achieve project scopes of work.

Maintained detailed administration and office procedures to improve accuracy and efficiency.

Created and maintained positive customer experiences, leading junior team members by example.

Maintained strict confidentiality when dealing with sensitive client information, ensuring staff members followed suit.

Determined insurance cover level and relevance for accurate claim assessments.

Built and managed effective internal and external relationships with all involved parties.

Provided claims advice to clients, managing expectations and explaining claims processing timelines.

Recorded detailed, accurate claim particulars for reliable case notes.

Handled all claims and communications within established service level agreements.

Followed up on all client requests and verified resolution.

Processed inbound customer calls promptly to meet call-handling timeframe targets.

Responded to telephone enquiries from clients, vendors and members of public.

Kept clients well-informed of claim updates and case progress.

Escalated critical claims or complex situations to supervisor for review.

Obtained clear photographic evidence to support customer claims.

Handled initial claims enquiries with attention to first-class, personal service.

Checked equipment histories and functionality to determine correct value.

Handled claims on behalf of insurance companies covering losses for Automotive property.

Researched land, property and market values to complete estimations.

Office Administrative Assistant Price Paint and Body - Wetumpka, US 02/2022 - CURRENT

Handled day-to-day office activities and operations including billing and invoices .

Dealt with repair queries with kindness, patience and clarity to ensure positive customer satisfaction and resolution.

Provided printing, photocopying scanning support to colleagues.

Acted as main contact for staff and clients.

Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.

Contributed to harmonious and productive office environment by building positive relationships with coworkers.

Kept and maintained accurate filing system for preservation of office information.

Handled incoming calls for staff, answering questions, directing calls and documenting messages.

Classified physical and digital documentation with correct codes.

Convenience Store Manager Kwik Shop Stores Inc. - Wetumpka, US 07/2006 - 01/2022

Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.

Negotiated buying conditions and sales contracts to secure lucrative deals.

Analysed consumer data to predict future purchasing trends for informed decision-making.

Researched and applied proven marketing techniques to drive sales.

Oversaw business staffing and training, building successful, customer-focused team.

Created seasonal sales plans with varying stock and promotional strategies.

Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.

Kept business in compliance with internal controls, industry regulations and health and safety requirements.

Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.

Evaluated products to select mix meeting current customer demand.

Enforced service standards to maintain establishment reputation for excellence.

Maintained detailed and current records of inventory, personnel activities and business finances.

Established clear budgets with sound controls to keep business operating with optimum finances.Managed stock within set minimum and maximum levels to serve customers without over-extending finances.

Done daily cash audits, finalized day to day reports, enterex in all account invoices and made daily deposits.

I made weekly employee schedules and made sure to stay under the budget hours.

SKILLS

Problem solving

Deadline-driven

Vehicle inspections

Tyre repairs

Inspection skills

Estimate preparation

Repair planning

Public relations

Time management

Communication skills

EDUCATION

Elmore County High School, Eclectic 05/1997

High School Diploma : Core Classes

ADDITIONAL INFORMATION

Working to promote a positive energetic environment is my goal.

I am at work early and will stay until the daily duties are completed.

Learning new things and ways of doing stuff is a challenge I enjoy.

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