Data Entry Customer Service

SHILA NEWSON

**** **** **** ****, *******, Arizona, 85032 480-***-****

************@*****.***

Excellent communicator and team player seeking to leverage background into a QA analyst role with a progressive organization. Personable, organized and self-reliant quick responder and innovator that identifies solutions to reverse high-liability projects through to timely completion. A loyal, tactical team builder and strategic planner seeking to leverage background into an account management or sales representative role with a progressive organization in the elevator service and construction industry.

Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Skilled in Excel, Google Spreadsheets, Etc

Expense reporting

Business Strategy

Program management

Regulatory compliance

Administrative support

Scheduling

Bookkeeping

Travel coordination

Data entry

High School Diploma 2015

Shadow Mountain Phoenix, AZ

Graduated on a scholarship for track and field.

Some college (No degree)

Paradise Valley Community College Phoenix, AZ

I am currently still in school for my associates degree in business. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

Administrative Manager August, 2009 to September, 2017 LaToyes Touch of Beauty, LLC Phoenix, AZ

Managed bookkeeping.

Maintained high levels of confidentiality to maintain customer confidence and protect operations. Worked effectively with fellow team members in fast-paced, dangerous and intense environments. Aggregated and prepared documentation and reports for office meetings, distribution and filing. Consulted with pastor regarding hymns, anthems and special music presentations. Administered CRM and company database, including troubleshooting, maintenance, updates and reports generation. Utilized customer feedback to recommend corrective action to executive leadership. Acted as first point of contact to greet and welcome customers and answer questions. Scanned physical files into digital records.

Organized and replenished office supplies to maintain team efficiency. Created detailed expense reports and requests for capital expenditures. Negotiated pricing with vendors regarding wholesale billing and marketing procedures. Kept physical files and digitized records organized for easy updating and retrieval by authorized team members. Delivered expert clerical support by efficiently handling wide range of routine and special requirements. Used paint, flags and other methods to communicate utility information to excavators and other appropriate personnel. Created and implemented standard operating procedures for records handling. Accomplished human resources department and organization mission by completing related results as needed. Performed search and rescue missions and led teams to find lost and stranded visitors quickly and effectively. Worked independently and under guidance to master general clerical tasks. Listened to customers’ comments, responded appropriately and forwarded issues to appropriate department.

Performed clerical duties, including typing, answering phones and completing forms. Maintained human resources records by recording new hires, transfers, terminations, changes in job classifications and merit increases. Administration Assistant August, 2019 to June, 2020 Transitions North Phoenix Phoenix, AZ

Delivered top-notch administrative support to office staff, promoting excellence in office operations. Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff. Continually sought methods for improving daily operations, communications with clients, record keeping and data entry for increased efficiency. Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions. Assisted with event planning, including associated travel and logistical arrangements. Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service. Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy. Answered, responded to and transferred over 50 daily phone calls on multi-line phone system. Flood Specialist June, 2020 to Present

Assurant Scottsdale, AZ

Communicated with management to request maintenance assistance and ensure all equipment is operating correctly. Provided personalized customer service by greeting each customer, assisting with purchases, suggestively selling and making sure all [Type] products are available. Monitored customer lines at the POS and opened additional registers to expedite the sale process. Kept detailed records of project progress, discrepancies and other funding issues. Designed improvements to equipment to optimize worker productivity. Listened and responded to customer requests and forwarded necessary information to superiors. Drove sales through sampling initiatives, suggestive selling and communication of promotional items and specials. Oversaw quality assurance protocols to optimize designs. Interpreted clients' needs and introduced services to fit specific requirements. Conducted preventive, corrective and predictive maintenance actions. WORK HISTORY

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