Customer Service Call Center
Resume:
Rebecca Delgado
Houston, TX *****
****************@*****.***
To obtain a position where I can optimize and improve my customer service skills and exceed company goals and gain better experience
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Box Packer
Del Real Foods-Moore, OK
April 2024 to Present
Checking quality of product bagging and boxing of product Collections Agent
FMA Alliance, Ltd (Willowbrook Mall Area)-Houston, TX September 2021 to January 2023
Collections on first party and starting 3rd party collections as well Call Center Agent
iQor-Houston, TX
June 2019 to December 2020
Helping customer with phone insurance claims taking secured online/over the phone payments assisting with deescalating angry customers
Machine Operator/Assembler
Daikin/Goodman Manufactruing-Waller, TX
January 2019 to June 2019
Assembly of a/c units and packaging and labeling
ShiftManager
Jack in the Box-Oklahoma City, OK
July 2013 to August 2014
Handled heavy cash flow, handled customer complaints, handled inventory Assitant Manager
Mc Donald's-Houston, TX
February 2012 to December 2012
Handled heavy cash flow daily, handled customer complaints, handled inventory, ran my shift, daily food safety check, kitchen department manager, position my crew for a easy smooth shift. Education
High school
Skills
• Fast learner (7 years)
• Microsoft Word (Less than 1 year)
• Powerpoint (Less than 1 year)
• Word (Less than 1 year)
• Crew Member
• Team Member
• Food Service
• Shift Supervisor
• English
• Food Safety
• Spanish
• Supervising Experience
• Food Preparation
• Cooking
• Management
• Assembly
• Manufacturing
• Bilingual
• Customer support
• Windows
• Typing
• Communication skills
• Bilingual
• Customer service
• Communication skills
• Collection management
• Accounts receivable
• English
• Office experience
• Typing
• Negotiation
• Supervising experience
• Shift management
• Spanish
• Phone etiquette
• Leadership
• Computer skills
• Cash handling
• Basic math
• Fast casual experience
• Restaurant experience
• Management
• Cash register
• Retail sales
• Contracts
• Math
• Hospitality
• Manufacturing
• Assembly
• Customer support
• Call center
• Cooking
Assessments
Sales skills — Proficient
October 2022
Influencing and negotiating with customers
Full results: Proficient
Food service: Customer situations — Proficient
March 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Customer focus & orientation — Proficient
October 2022
Responding to customer situations with sensitivity Full results: Proficient
Administrative assistant/receptionist — Completed
October 2022
Using basic scheduling and organizational skills in an office setting Full results: Completed
Data entry: Attention to detail — Completed
February 2024
Maintaining data integrity by detecting errors
Full results: Completed
Call center customer service — Proficient
October 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Recruiting — Proficient
February 2024
Managing the candidate sourcing and selection process Full results: Proficient
Customer service — Proficient
September 2021
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
March 2024
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Workplace Spanish — Proficient
July 2024
Understanding spoken and written Spanish in work situations Full results: Proficient
Management & leadership skills: Impact & influence — Completed July 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
Sales skills — Proficient
November 2020
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
October 2022
Identifying and resolving common customer issues
Full results: Proficient
Work motivation — Proficient
February 2024
Level of motivation and discipline applied toward work Full results: Proficient
Scheduling — Proficient
February 2024
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills:
• Fluent in English and Spanish
• Wpm 30
• Fast learner
• Microsoft Word, Powerpoint
Contact this candidate