Customer Service Representative
Resume:
Aloha
I am Johnette Swift
Po Box **
Paauilo,Hi 96776
*******************@*****.***
SUMMARY
I am a personable and dedicated Customer Service Representative with experience in the Hospitality and Healthcare Industry. I'm a solid team player with an upbeat, positive attitude and proven skill in establishing rapport with customers/clients. I'm motivated to maintain customer satisfaction and contribute to company success. Skills
● Efficiency and time management
● Customer relationships
● Attention to detail
● Communication and interpersonal skills
● Ability to lift 50lbs
Experience 2023-2024
Hamakua Kohala Dental- Dental assistant 808-***-**** Assist Doctors in chairside assisting and patients Scheduled Appointments, administration duties
Educate patients on oral hygiene
Submit patient referrals to specialists
2021-2023
Aloha Tlc Home Health 808 -491-2273
Assisted patients with Ambulation, ADL's, Physical therapy. Transport to Doctors appt, Grocery shopping, etc.
Keep Patients living environment clean and tidy.
Call to schedule appointments for Dentist, Chiropractors, well visits, et 2018-2022
Lilikoi Cafe-Customer service/Barista 808-***-**** Customer service/barista/waitress
Sanitize and clean dining
Closing and end day invoices/credit card machine/cash Make specialty Coffees, teas and juices
Prep and trained for all areas. ( cook,prep cook, barista, dishwasher,cashier) 2016-2018
Lava Lava beach club- Hostess/Busser/Mini bartender/Reservationist/ Food runner 808-***-****
Started as a hostess/reservationist
Assisted with bussing and as a food runner
Barback and assist with setting up restaurant bar
Set up POS and mini bar for arriving and waiting guest, Served them ordered beverages until table is ready or As a hostess I sat guests at the bar (if available) 2
2013-2016
Marriott pool attendant/supervisor 808-***-****
Guest services at poolside/cabana rentals
Towel and snorkel equipment rentals
Directed activity reservations to concierge
Folded and stacked clean towels to prepare for guests Collaborated with security to enforce safety protocols as set out by management Set up pool umbrellas, loungers, and other furniture at poolside Maintained proficiency in CPR, first aid and rescue techniques to provide support to individuals in distress
2010-2012
Kohala Home Health - CNA/HHA/PA 808-***-****
Observed and reported unusual changes to charge nurse Assisted patients with shaving, bathing and oral
hygiene to promote healthy habits and overall wellness Facilitated ADL's, feeding and ambulation
Supported non-ambulatory patients in range of motion exercises, Fostered relationships with patients, caregivers, and patient family members to achieve individual care plan targets.
Education
Honokaa high school - Diploma
Dr.LukeTarver- Dental assistant Training
Sweetwater - CNA training certificate
Liberty dialysis-Dialysis Technician, Certification in Nephrology 3
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