Human Resource Resources
Resume:
Geneva Cox
***********@*****.***
Summary:
Currently holds a Bachelor of Science in Psychology.
Effectively facilitated all administrative and non-clinical support for clients.
Extensive experience providing administrative/secretarial support within defined parameters to identify work expectations and quality standards.
Facilitated all HR management processes. Including sourcing candidates and conducting preliminary phone screens. As well as execution of all new-hire paperwork and data input for managing and filing.
Proficient in utilization management, discharge planning, health promotion, coaching and wellness.
Education:
Currently enrolled in Capella University’s Business degree program with a Specialization in Human Resource Management.
University of Phoenix, Bachelor of Applied Science in Psychology, 08/2016
Associate of Arts with a concentration in Psychology
Certification:
BLS Certified
CPR Certified
Miller – Motte Technical College, Columbus, GA, 06/2012
Office Assistant Certificate / Electronic Health Record Specialist Certified
Fayetteville Technical College, Fayetteville, NC, Optometrist Assistant, 06/2008
Professional Experience:
Renal Care 360, Remote, G.A.
Human Resource Generalist, / August 2022 to Current
Performs the day-to-day functions of the Human Resources (HR) department including hiring and interviewing staff, administering pay, benefits, and leave, and enforcing company policies and practices.
Reviews, tracks, and documents compliance with mandatory training, continuing education, and work assessments, including safety training, anti-harassment training, professional licensure, and physical and aptitude exams and certifications.
Recruits, interviews, and facilitates hiring of qualified job applicants for open positions; collaborates with departmental managers to understand skills and competencies required for openings.
Conducts or acquires background checks and employee eligibility verification, as required. Implements new hire orientation and employee recognition programs.
Performs routine tasks required to administer and execute human resources programs including, compensation, benefits, and leave; disciplinary matters; disputes, terminations and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
Handles routine employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate personnel.
Maintains compliance with all applicable federal, state, and local employment laws and regulations, as well as recommended best practices; reviews policies and practices as required to maintain compliance.
Georgia Tech, Atlanta, G.A.
Human Resource Generalist, Contract role/ December 2020 to August 2022
Acts as HR Specialist / Consultant between management and employees to drive a positive culture and work environment aligned to the organizations' policies, practices, and processes.
Helps foster and drive a positive relationship between Human Resources and internal staff.
Collects and analyze human resources data and prepare recommendations and solutions.
Develops and maintains affirmative action program; files EEO-1 report annually; maintains other records, reports, and logs to conform to EEO regulations.
Proficient in both WorkDay and Peoplesoft
Reviewed background checks, i9 verifications, and criminal history verifications.
Competence with Microsoft Office Suite and basic understanding of common IT tasks (maintaining passwords, using remote access, basic administration, email, etc.
Develops and maintains dashboard of HR metrics as determined by the HR team to drive business decisions and increase accountability.
Conduent HR Solutions/ Lockheed Martin Employee Service Center, Remote work, G.A.
Benefits Specialist, August 2020 to December 2020
Responsible for the administering of agencies health and life benefits plans and programs from vendor relations management all the way to employee Open Enrollment and eligibility issues.
Provides health and life benefits education Agency wide.
Ensures benefits and wellness are widely known about and more effectively utilized.
Responds to inquires regarding employee benefits administration (i.e. explanation of plan options, plan enrollments, terminations of benefits, annual enrollment, etc.)
Initiate and administer leave of absence request (i.e. FMLA, short term disability, workers compensation, etc.)
Responsible for accurate upkeep and review of the Human Resources Information System.
Research and resolve complex benefits issues as needed. (i.e. OPM regulations, agency policies, practices, and processes.)
Accurately track and record outcome of calls and customer issues/inquiries for follow up.
Americare Homecare, Fayetteville, N.C.
Human Resource Staffing Supervisor Manager, October 2019 to August 2020
Responsible for entire recruitment process ensuring that appropriate selection criteria were established and consistent for each open position.
Reviewed background checks, DMV records and verifying credentials.
Administered new hire orientation assuring completion of all introductory paperwork and explanation of policies and procedures.
Managed all Schedules and leave of absences for over 60 plus RN’s, LPN’s and CNA’s.
Responsible for accurate upkeep and review of the Human Resources Information System (HRIS).
Prepared and managed preparation of data and personnel files for annual audit/review.
Interacted with auditors and regulatory agencies, ensuring contract compliance.
Advised management and employees on the interpretation of HR policies, programs, procedures, and applicable laws and regulations.
Organized and implemented organization wide training programs.
Analyzed HR functions, policies, forms, and processes to continually improve the HR Department.
Administered employee benefit plans on the local level based on eligibility, company policy, and as defined by client contracts.
Evaluated and provided advice to supervisors and directors on methods and approaches to resolve employee work related issues.
Served as a liaison on Human Resources initiatives and issues including Employee Relations, Retention, Compensation & Benefits, and Equal Employment Opportunities.
Bayada Home Healthcare, Fayetteville, N.C.
Human Resources Client Service Manager, June 2019 to October 2019
Collaborates with Clinical Managers to provide supervision and support to field employees.
Effectively manages coordination of client services and emergent scheduling issues.
Confident in communicating and displaying Bayada’s core values. Through taking extra steps to please clients and candidates.
Maintains effective fiscal management of current caseloads.
Source and establish rapport with proper candidates and promote cross-practice collaboration to achieve client and enterprise success.
Establishes lasting relationships with clients, referral sources, payors and community organizations.
Collaborate and develop job postings, in-services, adequate training, evaluation and direct reports for new hires with management teams.
Supervise and maintain the quality and appropriateness of all services provided by staff, ensuring compliance and client satisfaction.
Processed bi-weekly and weekly payroll.
Input all employee information into the HRIS and payroll systems such as personal data, compensation, benefits, tax data, performance reviews or evaluations, and termination dates and reasons.
Responsible for the maintenance and updating of all past and current employees’ HR records.
Assisted with the preparation of regulatory reporting and audits, as required.
Compiled and maintained records for use in employee benefits administration (to include resolving problems, enrollments, terminations, and billing issues).
RCM healthcare Technologies, Ewa Beach, H.I
HR Administrative Clerk/Paraprofessional, Sep 2016 to June 2019
Evaluated needs of members and youth clients with developmental, emotional and behavioral health needs. In order to plan, establish and maintain superiority treatment services.
Provided excellent case management services to improve overall quality of life. Through establishing a working relationship of mutual respect and trust with the clients.
Utilized a variety of helpful interventions that allow clients to function as effectively as possible.
Effectively work with other mental health specialist to provide pertinent information to identify basic human needs and motivations for clients.
Demonstrated an aptitude for supervisory duties, through successfully completing regular and special assignments.
Assisted with support, and worked closely with teachers, administrators, and other team members in providing educational benefit for students.
Collaborated with physicians, and therapist in assessing, guiding and encouraging clients towards measurable therapeutic outcomes.
Supported staff in devising special strategies for reinforcing learning materials and skills based on a sympathetic understanding of individual clients, their needs, interests, and abilities.
Demonstrated ethical behavior and confidentiality of information about clients in school environment.
Professionally worked with staff in the effort to successfully maintain students with special needs, and daily living skills in an integrated setting. As determined by their IEP and ESL Team to ensure completion of goals and objectives.
Worked primarily or exclusively with clients with special educational needs, behavioral management, coping with their conditions, functioning effectively within their environments and academics.
Monitored clients, document useful information for assessment in performance to track progress.
Current Criminal Abstract, TB Clearance Certificate and current child neglect background check.
Obtains U.S DOE knowledge IDEA Part B Profile, Special Performance Reports, Data Reports, three phases of the SSIP, and FAPE.
Garner Orthopedic and Performance Physical Therapy, Garner, NC
HR Admin Assistant/ Medical Clerk, Feb 2015 to Aug 2016
Effectively documented patient data and other pertinent patient information into proper medical charts.
Collaborated with physicians, and therapist in assessing, guiding and encouraging patients towards measurable therapeutic outcomes.
Verified insurance eligibility, through various insurance plans. Including Medicare/Medicaid.
Billing experience, posting payments to appropriate accounts, balancing batches, collecting copays.
Providing HR assistance in sourcing candidates and conducts preliminary phone screens.
Manage the onboarding process in job connect for hires.
Created, sent out, accepted and declined all email correspondence with clients, staff and candidates.
Objectively documented clinical observations in electronic medical records.
Scheduling patients for therapeutic massage, braces and orthotic fittings.
Provided excellent customer service and patient care.
Coordinated with worker’s compensation adjuster and nurse case managers for patient plan of care.
Ensured all care was safe, timely, effective, efficient, equitable, and client centered.
Ohana Neurology, (Altres Staffing,), Honolulu, HI
HR Administrative Clerk / Front and Back Office, Feb 2014 to Feb 2015
Successfully managed the daily operations of inbound and outbound correspondences.
Welcomed visitors by greeting in person or on the telephone, answering or referring inquiries.
Picked up and delivered mail, parcels, overnight packages (FedEx/UPS).
Entered data about new hires to HRIS and prints all documentation for the employee and the personnel files.
Lead recruitment, development, training, evaluation, and coaching of qualified staff.
Responsible for obtaining patient demographics and guarantor/financial information.
Administer the admissions information to patients and healthcare professionals.
Executed the billing and Coding process (Use of I-CD9, CPT, and Medical Terminology)
Schedule various medical Procedures (i.e.) MRI, EEG, CT and patient follow up.
Document all patient information during the check in / Check out process.
Process and administer DLS and clinical Lab results to correct patient charts.
Supervised quality assurance program, including analyses of processes and systems. To coordinate effective communication between clients and all members of their health team.
Southern Crescent, Atlanta, GA
Administrative Clerk, May 2013 to Jan 2014
Assisted patients with initial paperwork and provided support for administrative activities.
Updated and maintained patient’s health records and PHI.
Provided various administrative support under direct supervision of physicians.
Documented, tracked, and monitored Human Resources files. Assist with development of onboarding hiring orientation materials.
Facilitates daily registration processes. Coordinates with office staff to ensure timely and efficient flow of appointments.
Reviews and executes patient’s bills.
Analyzed charges and payments. Coordinates referrals to/from hospital.
Administer and schedule arrangements as directed (per status quo). Maintain continued knowledge of managed care plans. NextGen trained (Epic go live).
Collaborate with providers for authorizations/notifications (per status quo)
Cross Creek Apartments, Columbus, GA
Leasing Agent, Sep 2012 to Dec 2012
Outlined information about the property/community to the prospective clients.
Scheduled visits to view the property.
Assisted in marketing opportunities to new investors.
Responds to all communication as dictated by policy/procedure.
Aided in background checks for prospective residents.
Managed rental office and staff.
Executed lease renewals.
Coordinated all move-in/out dates.
Motivated staff relations throughout community.
Prepared and process rental packets.
Collected and deposited rental payments.
Roman Medical Group, Columbus, GA
Office Administration/ Front Office, Jul 2012 to Sep 2012
Provided administrative/secretarial support to the group. As well as HR assistance in sourcing candidates and conducts preliminary phone screens.
Assist with development of onboarding hiring orientation materials.
Processed medical information and correspondence.
Utilized multiple medical/hospital support applications to efficiently assist customers and staff.
Maintained patient files and retrieved files for scheduled appointments.
Itemized new patients and updated existing patient demographics.
Replied to requests for medical records (per status quo)
Managed letters and reports.
Maintained records and documents for billing and/or legal services.
Collaborated with supervisors and staff on responsibilities.
Interpreted rules and regulations to staff, patients, members of patient’s families, and visitors.
Overseer of patient’s records (electronic and hard copy).
Assisted Registered Professional Nursing Staff in carrying out other delegated work.
Vista Care Hospice
HR support/ Office Manager, Mar 2012 to Dec 2012
Investigated and compiled information required by management and governmental agencies
Directed employees in handling difficult and complex problems, and in resolving escalated complaints and disputes.
Managed filing for new hire. Ordered office supplies for facility
Provided support to Human Resources Manager, and Recruiter. Identified, researched, and resolved technical problems.
Instructed employees on job duties and company policies and arranged for training to be provided.
Maintained records pertaining to inventory, personnel, orders, supplies, PHI and machine maintenance.
Contributed with subordinates in order to facilitate productivity and to overcome difficult aspects of work.
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