Customer Service Loan Processing
Resume:
AlesiA TruiTT
*************@*****.***
PROFESSIONAL SUMMARY
Experienced Administrative
Professional with a successful track
record in leadership, customer
service, and loan processing,
totaling over 12 years.
Demonstrated expertise in
effectively implementing policies to
drive employee development and
surpass organizational objectives.
I am committed to State Farm's
objectives of maintaining
productivity throughout the
organization and achieving our
industry's main goals.
EDUCATION
Alcorn State University
Bachelor of Science,
Industrial Technology
SKILLS
Communication
Problem-solving
Critical thinking
Time management
Leadership
Performance Management
Microsoft Office & Technical
Platforms
EXPERIENCE
Claims Associate, Express – State Farm Jan 2023 – Present
• Implemented new strategies for claims processes, resulting in significant improvements in key metrics while ensuring accurate claim resolutions.
• Effectively present Quality processes to the current team, improving their understanding and increasing their efficiency.
• Conducted upskilling job shadows with previous and new team members, providing them with valuable insights and assisting them to quickly acclimate to their roles.
Loan Closer – Black, Mann & Graham LLP 2012 – 2022
• Played a key role in analyzing and reviewing title commitments, surveys, and legal documents to identify discrepancies and encumbrances.
• Prepared and examined collateral documentation, confirming accurate payment calculations by communicating with stakeholders.
• Managed the preparation and execution of 60-70 monthly loan closings, reviewing title commitments, insurance policies, and flood certifications for compliance.
• Ensured accuracy in financial disclosures by reconciling closing figures with settlement and escrow agent data, providing transparent cost breakdowns to borrowers.
• Additionally, generated and validated initial and final closing disclosures, ensuring adherence to lender and title requirements.
• In post-closing operations, maintained alignment with mortgage investor standards by utilizing customer service and problem-solving abilities. Loss Mitigation Rep – JP Morgan Chase 2011 – 2012
• Demonstrated strong communication skills by effectively resolving discrepancies in cash flow reporting through accurate posting of cash receipts and processing payments.
• Upheld data integrity by conducting thorough research and utilizing expertise in MS Office and relevant software applications to resolve billing variances.
• Enhanced productivity by managing monthly reconciliation schedules, showcasing mathematical acumen and organizational capabilities.
• Negotiated resolutions between clients and the firm, resulting in mitigated delinquency rates and contributing to business performance improvement initiatives.
• Ensured accurate document handling to ascertain title positions and the viability of foreclosure proceedings, maintaining clear communication with stakeholders. LEADERSHIP & HIGHLIGHTS OF QUALIFICATIONS
With over a decade of experience in the loan industry, I have honed my skills in attention to detail, managing work queues and ensuring accurate financial transactions. My experience has enabled me to effectively work with diverse teams in a multicultural environment. I am passionate about setting meaningful goals and have a strong desire to exceed expectations in any role I undertake. My ability to think quickly and problem-solve in challenging situations makes me adaptable and open to continuous learning and organizational structure transitions.
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