Customer Service Team Member

Traci Knoll

303-***-**** ********@*****.***

Objective:

I have a strong desire to work, and be involved in my community. One of my strongest qualities is my ability to work both independently and with others. I pride myself on being a positive employee with a great desire to learn and grow within a work environment. I strive to ensure the company mission and hold myself to the highest standards.

I would love to broaden my horizons within the industry. I am looking to expand upon my skills and continue to excel as a team member. I have over 10 years of customer service experience and I am excited to bring this experience and passion with me. I thoroughly enjoy working with the public and helping to ensure customer satisfaction while meeting the guests needs. I have proven to be a hands on, hard worker in any type of job, including management positions. I have been looking for the right work environment that can challenge me and help me grow as a person and employee.

Experience:

Barista

Bridge cafe

October 2022- April 2023

Prepared and served breakfast and lunch, enhancing customer satisfaction and providing prompt service

Crafted food and drink menu items, maintaining high quality and consistency

Banquet Server

Vail Resorts - Beaver Creek

November 2020 - April 2021

Worked closely with team members to prepare and serve high-quality food and drinks, fostering a cooperative work atmosphere.

Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.

Barista

Vail mountain coffee and tea- minturn, co

July 2019- March 2021

Excelled through timely and friendly service, contributing to a welcoming cafe environment.

Implemented efficient opening and closing procedures, ensuring smooth daily operations and accurate financial reports and cash drawer.

Night Audit

Vail Resorts- Beaver Creek

November 2019 - March 2020

Handled resort reservations and guest check-ins, ensuring seamless experiences.

Provided detailed directions, enhancing guest satisfaction and stay quality.

Maintained accurate logs and financial records, supporting efficient operations.

Landscape/ Gardener

Town of vail- Public works Vail, CO/

April 2019-august 2019

Planted and maintained vibrant flower beds, enhancing town aesthetics.

Collaborated effectively with team to ensure plant health and growth.

Managed outdoor conditions to optimize plant care and vitality.

Coordinated with team members to plant and maintain vibrant flower beds, ensuring a cohesive and aesthetically pleasing environment.

Effectively watered and cared for plants, resulting in healthier and more robust gardens throughout the season

Shift Supervisor/ Barista

Starbucks-Vail Village, CO/ November 2018 to October 2019

●Oversee all employees on shift

●Pull inventory for next day

●Ensure cleanliness standards and food and beverage compliance

●Run register, make drinks to company standards, and ensure customer satisfaction

Education: Colorado Mountain College, Glenwood Springs, CO

●Bachelors in Human services with Psychology Minor/ August 2017-May 2023

●Relatable field of study to serving humans, communicating, and working with others.

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