Customer Service Front Desk

Shakira Nelson

****************@*****.*** 813-***-**** Tampa, FL

SUMMARY

Dedicated customer service professional with 8 years of experience in managing customer communications and enhancing client satisfaction. Proven track record in delivering personalized support and maintaining compliance with organizational protocols at GTE Financial Federal Credit Union. Seeking a Customer Service role to leverage strong communication skills and administrative expertise in a dynamic environment. WORK EXPERIENCE

CBRE Tampa

Office Coordinator Jan 2024 - Present

• Manage front desk operations, creating a professional and welcoming atmosphere for clients and visitors.

• Coordinate office communications, managing incoming calls and correspondence to ensure seamless information flow.

• Maintain an organized office environment by overseeing scheduling, preparation, and resource allocation for meetings and events.

• Track office supplies and initiate reorders to maintain optimal stock levels while providing administrative support and handling confidential information with discretion. Hillsborough County Development Center Tampa, FL

Administrative Coordinator Oct 2022 - Dec 2023

• Optimized onboarding processes to improve new hire integration and maintained accurate employee records.

• Developed and managed comprehensive databases that enhanced data accessibility and streamlined system efficiency.

• Administered payroll operations, ensuring precise alignment of timekeeping documentation with payroll disbursement.

GTE Financial Federal Credit Union Tampa, FL

Member Service Representative Aug 2015 - Oct 2022

• Managed inbound customer communications, addressing inquiries and providing detailed information on account transactions and balances.

• Delivered personalized financial advice by analyzing customer profiles, which enhanced customer satisfaction and engagement with financial products and services.

• Complied with Member Care protocols and credit union policies, ensuring accuracy and consistency in customer interactions and transactions.

• Contributed to organizational success through active participation in team and community events, fostering a collaborative work environment.

EDUCATION

Blake High School

High School Diploma, N/A

Tampa, FL

Jun 2014

SKILLS

Hipaa • Medical Records • QuickBooks • Administrative Experience • Medical Terminology • Records Management

• Epic • Phone Etiquette • Multitasking • Effective Communication • Problem Solving • Active Listening • Empathy • Conflict Resolution

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