Customer Service Los Angeles

CHAZMINE

BOWDEN

C

B

*********@*****.***

PROFESSIONAL SUMMARY

An organized, independent, and conscientious self-starter, with the ability to both strategize and prioritize effectively to accomplish multiple tasks. I possess demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals. SKILLS

• Active Listening • Problem-Solving • Troubleshooting

• Multitasking • Dependable and Responsible • Written Communication

• Clerical Support • Microsoft Word • Calm Under Pressure

• Relationship Building • Supervision and Leadership • Team Management

• Self-Directed • Excellent Communication • MS Office

• Task Prioritization

EXPERIENCE

Service Deli Manager February 2018 - Current

SPROUTS Los Angeles, California

• Reviewed inventory, staffing and sales reports and made changes to operational procedures to maintain profitability.

• Coordinated employee work schedules and delegated deli department tasks.

• Promoted cleanliness and sanitation of freezer and cooler, equipment and retail cases. Adhered to company and regulatory freshness standards, conducting product rotation, code dating and temperature control.

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• Recruited, interviewed and hired employees to keep department adequately staffed.

• Audited, changed and corrected errors in pricing to be competitive.

• Collaborated with associates and promoted teamwork, mutual respect and exceptional morale. Customer Service Representative January 2015 - February 2018 REVOLUTION FOODS LOS ANGELES, CA

Manage large amounts of incoming phone calls

Generate sales leads

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• Identify and assess customers' needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Met personal/customer service team sales targets Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

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• Kept records of customer interactions, process customer accounts and file documents.

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

SUPPORT SERVICES January 2013 - January 2015

LOS ANGELES, CA

• Provide health care services in patients residences

• Perform domestic and household tasks

• Transport and accompany patients to doctors office or to hospital

• Administer simple prescribed medications

• Assist with clients personal care activities

• Monitor patients (vital signs, temperature, respiration, etc) and report on their condition ADMINISTRATIVE ASSISTANT January 2013 - January 2015 LIBERTY TAX SERVICE LOS ANGELES, CA

• Answer and direct phone calls

• Organize and schedule appointments

• Plan meetings and take detailed minutes

• Write and distribute email, correspondence memos, letters, faxes and forms

• Assist in the preparation of regularly scheduled reports

• Develop and maintain a filing system

• Update and maintain office policies and procedures ROSS, CASHIER LOS ANGELES, CA January 2012 - January 2013

• Provides prompt and efficient responses to customers at all times

• Understands Customer Service as a number one priority and responds to Customer Service calls immediately

• Handles all customer issues in a courteous and helpful way, calling a member of the Supervisory Staff when needed

• Takes accurate markdowns, counts and inventories as scheduled Cross-performs in all assigned areas to ensure that merchandise sizing, ticketing and presentation are to company standards

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This includes processing and bringing new receipts to the sales floor using company best practices and meeting productivity standards, merchandising all items to the Salesfloor Presentation Guide and maintaining merchandise/brand name familiarity within departments to assist customers.

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CLERK/ PRICE CHANGER January 2010 - January 2012

LOS ANGELES, CA

• Execute shipment processing, markdowns, and floor sets

• Maintain visual standards and stockroom organization

• Replenish sales floor

• Achieve productivity goals through execution of best practices

• Complete opening and closing tasks

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