General Manager Operations Management
Resume:
Pardhu sai
KOMMINENI
Contact
HYDERABAD, ******
******.*@*******.***
Core Qualifications
• Operations management
• Process improvement
• Customer experiences
• Team training and
development
• Cost analysis and savings
• Employee scheduling
• Performance
improvements
• Budgeting and cost control
strategy
• Safety assurance
• Compensation/benefits
administration
• Merchandising familiarity
• Change management
• Product costing
• Economic analysis
• Goal development
planning
• Staff supervision
• Strategies and goals
• Recruiting and hiring
Professional Summary
Desire to be employed by a reputable company, Seeking a managerial role to capitalize on my experience in operations management and personnel development to support long-term expansion and make a profitable contribution to the business. Experience
Facilities General Manager
ORGANO ECO-HABITATS PVT LTD hyderabad Jun 2023 - Current Tasks performed during job are as follows:
• Collaborated with support personnel to solve diverse issues impacting different areas of operations.
• Oversees building and grounds maintenance
• Operates and maintains custodial functions
• Ensures security and emergency preparedness procedures are implemented properly
• Ensures that the facility is clean and maintained according to company policy and procedures
• Handles general accounting tasks, such as accounts payable, payroll, petty cash, and budgeting
• Oversees and supervises the quality of work for other employees to ensure that all tasks are performed correctly, efficiently, and effectively
• Manages and reviews service contracts
• Conducts and documents regular facilities inspections
• Checks completed work by vendors and contractors
• Recommends maintenance, mechanical, electrical, and facility design modifications
• Communicates workplace safety precautions to employees
• Forecasts, allocates, and supervises the financial and physical resources of the facility management
• Plan and coordinate all installations (telecommunications, heat, electricity etc.) and refurbishments
• Manage the upkeep of equipment and supplies to meet health and safety standards
• Vendor relationships
• Data review and analysis
• Staff training and
development
• Purchasing and planning
• Advertising and marketing
• Sales trend forecasting
• Variance and risk analysis
• Skilled negotiator
• Supervision and training
• Inventory control
• Dealership management
• Schedule management
• Salary
structure/compensation
analysis
• Cross-functional team
management
• Customer retention
• Employee development
• Stakeholder relationship
management
• Profit and loss
accountability
• Financial management
• Sales planning and
implementation
• Communication, Planning
and organizing, Problem-
solving
• Self- management,
Multitasking, Financial
management
• Flexibility, Cultural
awareness and Teamwork.
• Operating System:
MacOS,Windows, Linux .
• Operating Software : Ids,
Opera, Cloud, Oracle.
• Area of interest : Business
Management
• Inspect buildings' structures to determine the need for repairs or renovations
• Review utilities consumption and strive to minimize costs
• Supervise all staff facilities staff (custodians, technicians, groundskeepers etc.) and external contractors
• Control activities like parking space allocation, waste disposal, building security etc
• Allocate office space according to needs
• Handle insurance plans and service contracts
• Keep financial and non-financial records
• Perform analysis and forecasting
Resort General Manager
Suchirindia's Honey Berg Resort hyderabad Dec 2015 - May 2023 Tasks performed during job are as follows:-
• Built and maintained loyal, long-term customer relationships through effective account management and rapport building.
• Manage and monitor activities of all employees in the Resort, making sure they adhere the standards of excellence and to the guidelines set as hotel policies and procedures, coaching, training and correcting where needed
• Maintain a professional and high quality service oriented environment at all times
• Plan activities and allocate responsibilities to achieve the most efficient operating model
• Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits
• Develop and implement an intuitive and efficient marketing strategy to promote the hotel's services
• Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
• Deal with maintenance issues, shortages in staff or equipment, renovations etc
• Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc
• Inspect facilities regularly and enforce strict compliance with health and safety standards
• Review daily front office work and activity reports generated by Night Audit
• Review all Departments log book and Guest feedback forms on a daily basis, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise
• Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs
• Undertake full responsibility for Scheduling and Payroll of the department
• Undertake full responsibility for managing operating expenses and purchasing for the department
• Set Resort Budget, monitor Profit & Loss and cash handling throughout the year
• Leading a Team
• Hospitality management
• Service coordination
• Proactive issue resolution
• Process updating
• Customer relations
• Facilities management
• Guest complaint
management
• Service pricing
• Booking management
• CCTV operating and
monitoring
• Menu development
assistance
• Guest conflict management
• Hotel event planning
• Multi-unit operations
management
• Strategic resource
management
• Staff retention
• Analytical problem-solving
• Incident management
• Performance reporting
• Operational
troubleshooting
• Health and safety
compliance
• Client relationship
management
Education
• Supervise Up sell program at the Front Office and work as part of the Yield Management team to try and maximize revenue for the hotel
• Hold monthly department meetings keeping staff informed of all activities in the Resort, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture
• Be aware and able to enforce all fire-life-safety procedures
• Remain current in all updates with regards to new procedures and training
• Ensure staff is fully trained in emergency procedures. Operations Manager
MANIPAL INTEGRATED SERVICES Goa Nov 2013 - Dec 2015 Tasks performed during job are as follows:-
• Manages the Client Services Coordinators (creates staff schedules, manages workflow handles staffing and employee issues, enforces departmental policy and procedures,etc)
• Improve the operational systems, processes and policies in support of organizations mission- specifically, support better management reporting, information flow and management, business process and organizational planning
• Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions
• Play a significant role in long-term planning, including an initiative geared toward operational excellence
• Oversee overall financial management, planning, systems and controls
• Management of agency budget in coordination with the Executive Director
• Development of individual program budgets
• Invoicing to funding sources, including calculation of completed units of service
• Payroll management, including tabulation of accrued employee benefits
• Disbursement of checks for agency expenses
• Regular meetings with Executive Director around fiscal planning
• Supervise and coach office manager on a weekly basis
• Accurately performs registration process for new and existing clients
• Schedules appointments according to established procedures
• Meets agency participatory expectation & Provides excellent customer service
• Assure that staff is provided with proper training, instruction, tools, and methods to perform their jobs
• Perform timely performance evaluations, as well as appropriate disciplinary actions
• Evaluate all
• Customer Service Staff on communication skills and technical knowledge
• Ensure that all Customer Service Representatives have up-to-date benefit information
• Ensure Customer Service follow-up methods and procedures are complete and meet time standards
Dimension International
Singapore
Singapore,SG
Post Graduate : Hospitality
Management
2013
IIET
Hyderabad, TG
3 Year's Hospitality
Management Diploma: Hotel
Management
Vikas Educational
Institutions
Visakhapatnam, AP
Higher Secondary: +11 &+12
2007
Century HI-Profile School
Khammam, TG
Secondary : 10
2005
Chalapathi Residential
Guntur, AP
A-Levels : Primary
2002
• Create method to provide feedback and Quality Assurance on identified errors
• Capture and report on all Customer Service measurements, production, and turnaround time metrics.
• Streamlined operations to consistently deliver on targets.
• Trained and mentored high-performing team through regular performance reviews, individual feedback and professional coaching.
Management Trainee
CARTAL INTERNATIONAL PVT LTD Singapore, SINGAPORE Nov 2012 - Oct 2013 Tasks performed during job are as follows:-
• Learnt problem-solving strategies and conflict management working closely with mentors.
• Received hands-on experience in sales, marketing and account management operations.
• Understood cost control, reviewing P&L statements and providing recommendations to boost profit margins.
• Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups
• Assign duties, responsibilities, and work stations to employees in accordance with work requirements
• Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards
• Control inventories of food, equipment, small ware, and liquor, and report shortages to designated personnel
• Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety
• Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets
• Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems
• Record production, operational, and personnel data on specified forms
• Develop equipment maintenance schedules and arrange for repairs
• Follow the recycling procedures for all kind of material
• Inspect dining and serving areas to ensure cleanliness and proper setup
• Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
• Supervise and coordinate activities of dining room staff to ensure that guests receive prompt and courteous service
• Perform various financial activities such as cash handling, deposit preparation, and payroll
• Compile and balance cash receipts at the end of the day or shift
• Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services
• Forecast staff, equipment, and supply requirements based on a master menu
• Evaluate new products for usefulness and suitability
• Develop departmental objectives, budgets, policies, procedures, and strategies
• Speak with guests to ensure satisfaction with food and service, and to respond to complaints.
Front Office Supervisor
BEST WESTERN Amrutha castle Hyderabad Apr 2011 - Jul 2012 Tasks performed during job are as follows:
• Monitored and assessed lobby areas, communicating with housekeeping staff when cleaning was required.
• Assisted in rostering all staff shifts, as well as managing staff absences and holidays.
• To carry out the day to day administration of the front office, including answering telephones, emails, the distribution of post, emails
• To answer queries from guests, referring them to contact points at which they can obtain further information
• Liaise with other departments regarding matters arising: eg
• Security, Housekeeping
• Engineering, accounting, F&B, etc
• Report to Management any maintenance that needs attention
• Following through these maintenance issues when required
• Work on a roster basis of 6 days but spread over a 7 day period
• Supervise day-to-day running of the front-office
• Participate in training of staff in all areas: i.e
• Computer systems, balancing of shifts, day to day operations, customer service
• Ensuring the delivery of high standards to guests
• Insuring a speedy resolution to any problems that may arise on shift
• Liaise with housekeeping regarding accommodation requirements
• Assisting with the duties of other departments if limited staff
• Maintained the office area and desk clean and neat to facilitate the customers
• Managed the customers related tasks such as giving room, taking cash, provide customers requirement etc.
Housekeeping
BEST WESTERN Amrutha castle Hyderabad Sep 2010 - Mar 2011 Tasks performed during job are as follows:
• Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness
• Investigates complaints regarding housekeeping service and equipment, and takes corrective action
• Obtains list of rooms to be cleaned immediately and list of prospective check
• Outs or discharges to prepare work assignments
• Coordinates work activities among departments
• Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment
• Inventories stock to ensure adequate supplies and Evaluates records to forecast department personnel requirements
• Prepares reports concerning room occupancy, payroll, and department expenses
• Examines building to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management
• Attends staff meetings to discuss company policies and patrons' complaints
• Establishes standards and procedures for work of housekeeping staff and Issues supplies and equipment to workers
• Records data regarding work assignments, personnel actions, and time cards, and prepares periodic reports
• Logged, reported and turned in lost and found items, facilitating owner identification and item return.
Customer Support Executive
INFOSTARS PVT LTD Hyderabad Nov 2009 - Jan 2010 Tasks performed during job are as follows:
• Attending Customers C-Sat
• Attending Escalation Calls
• Resolving Customers Query
• Attaining daily, weekly and monthly targets specified by the process
• Adhering to the schedule as prescribed by the TL
• Conveying the client requirements to the team with regards to the process
• Ensured customer service stayed excellent, attentive and helpful by proactively going the extra mile to assist customer needs.
Interests
Hobbies :, Playing chess,Traveling Adventure trip's,Listening to music. Languages
English, Telugu, Hindi
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