Team Leader Customer Service

Alador Kinfe

Fredericksburg, VA ***** 703-***-**** **********@*****.***

Professional Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Results-driven team leader accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors for OSHA compliance. Multi-tasking Team Leader well-known for executing successful, new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Work Experience

Target Team Leader, 10/2016 to 5/2022

Target – Fredericksburg, VA

Built strong relationships with customers through positive attitude and attentive response.

Mentored and guided employees to foster proper completion of assigned duties.

Set up and calibrated machinery to meet specific production requirements.

Confirmed confidential budget reports remained up to date for manager.

Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.

Cross-trained and provided backup support for organizational leadership.

Led team of 20-30 members while providing exceptional customer service.

Data Annotation analyst, 05/2022

Figure Eight Federal- Arlington, VA

Collaborated with data scientists and engineers to label and annotate various types of data including text, images and audio.

Used label box to create and manage annotation projects and ensure the accuracy of labeling.

Analyzed annotated data to identify trends and patterns and make suggestions for improvements.

Communicated effectively with team members to ensure timely completion of projects.

Maintained detailed documentation of annotation processes and results.

Entered and verified data into company database with high accuracy and attention to detailed documentation of annotation processes and results.

Education

KiaMed Medical Collage Ethiopia - Clinical Nursing

Microlink Information Technology Collage - Computational Science

Continuing education in Cyber Security Engineering at George Washington University

Accomplishments

Supervised team of 20-30 staff members.

Comped 16.06% on sales.

Ship from store and Online orders fulfilled on time YTD

Increased basket size and traffic YTD

Food safety and OSHA compliance

45 million on sales, 7 million more than previous year

Skills

Team Oversight

Scheduling

Staff Management

Guest Services

Performance Appraisals

Customer Complaint Resolution

Cash Handling

Knowledgeable in Microsoft Word, Excel, Page

Employee Evaluation

Complaint resolution

Multitasking Abilities

Team building

Attention to Detail

Problem-Solving

Analytical and Critical Thinking

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