Customer Service Representative
Resume:
PENNY CLOSSER
O'fallon, Mo **366
********@*****.***
OBJECTIVE: Seeking a position as a customer service representative or related field utilizing my experience, communication skills, and educational background.
PROFFESIONAL
SKILLS:
●Experienced in working in a diverse work force
●Exhibits a strong customer service base
●Proficient in Microsoft Office Software (Excel, PowerPoint, and Word)
EDUCATION: Bachelor of Liberal Arts with an Emphasis on Sociology and Psychology
University of Missouri St. Louis
●Graduation Date: December,2008
Master of Science in Psychology
University of Phoenix, St. Louis Campus
●Graduation date: December, 2011
Addictions Certificate,
St Louis Community College,
●Graduation date: May 2017
Internship: Alternative Behavioral Care
St. Peters, Mo
January, 2017 to March 2017
WORK
HISTORY:
Payment processing, Carshield, O'fallon, Mo (November, 2022 to current)
●Provide good customer service
●Take payments from the customer
●Transfer the customer to the correct department if needed.
Customer service, Concentrix, Arnold,
Mo (August, 2019 to November, 2022)
● Provide good customer service
● Provide basic trouble shooting
● Take real time notes for the.
customer
Banquet Server, Keystone, Creve Couer,
Mo (May, 2016 to current)
●Provide good customer service
●Set up and clean up for event
●Assist guest with any needs during event
Kitchen prep/ Banquet server, Catering St. Louis, St. Louis, Mo
(March,2018 to January,2020)
●Help plate h’orderves for event
●Help plate meal for event
●Other duties as assigned
Assembly, Pride Staff, Crestwood, Mo
(March, 2018- March,2019)
●Make boxes
●Ensure product quality
●Other duties as assigned
Warehouse/ Dietary, Express Pros.
Staffing, St. Louis, Mo.
(Sept, 2018 to November,2018)
●Packing product as needed.
●Check order ticket to make sure the product is correct.
●Deliver meals as needed.
●Take orders for next meal as needed.
Packing Assistant, Onin Staffing, Granite City, Il
(April, 2018 to Sept, 2018)
●Make boxes as needed.
●Pack product as needed.
●Other duties as assigned.
Integrative Health Specialist, Crider Health Center, Wentzville, Mo
(April, 2017- Feb, 2018)
● Complete paperwork as needed
●Meet with clients as scheduled
●Convey client concerns as needed
Packing Assistant, Onin Staffing, St Louis, Mo ( March 2017- April 2017)
●Fold Boxes for packaging drug
●Check drugs to make sure pill is up to par
● Pack drug into box
Office Assistant, Above All Personnel, St Louis. Mo (Feb 2016- December,
2016)
●Scan applications to proper place
●Make cover sheets for return mail or other documents that need to be cover sheeted.
Line Server, Banquet Server, Staffing One Services, St. Louis, Mo (May
2007- May 2016)
●Provide good customer service on every shift.
●Assist with anything that needs to be done during the shift.
●Clean up and set up as needed.
Barista/ Stocker, Teavanna, St Louis, Mo (November, 2015 – January, 2016)
●Provide good customer service
●Answer customer questions
●Restock as needed
Instructor, Pathfinder, Inc, Cave Springs, Ar (April 2014 - December 2014)
●Help clients with project he or she was working on
●Data on clients for agency purposes
●Help feed clients as needed.
Barista, Starbucks Coffee, Saint Louis, MO (October 2004-January 2011)
●Provide high quality customer service
●Assist customers with ordering coffee and other products
●Prepare customer orders
●Balance cash drawer at the end of every shift
●Handle financial transactions
Banquet Server, Doubletree Hotel, Chesterfield, MO (February 2007-February 2008)
●Assist with the serving of food and beverages
●Assist with the setup and cleanup of banquets
●Assist guests with special requests
Customer Service Representative, Pizza Hut, Saint Louis, MO (October 2005-August 2006)
●Assisted customers with orders
●Assisted in the preparation of pizzas
In-Store Representative, Jimmy Johns, Saint Louis, MO (February 2003-August 2004)
●Assisted customers with orders
●Handled financial transactions
●Prepared customer orders
Direct Care Worker, Olive Branch, St. Louis, Mo (January 2001- August
2003)
●Assisted residents with needs that came through out the shift. The needs could have ranged getting items from storage to anything else that needed to be done.
●Assisted residents with many other tasks as needed. Tasks could have been from simply watching the child while the mother was cleaning the apartment.
●Administered medications as needed.
REFERENCES: Available Upon Request
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