Customer Service Team Members
Resume:
MIRANDA GARCIA
***************@*****.*** 509-***-****) Renton, Wa
98055
SUMMARY
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. EXPERIENCE
Potbelly's Sandwich Shop Renton, WA
Shift Leader
01/2023 - 03/2024
Provided exceptional customer service and maintained a positive attitude throughout the shift.
Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Monitored employee performance to ensure compliance with company policies and procedures.
Resolved customer complaints promptly and professionally.
Inspected food preparation areas to ensure proper sanitation standards were met at all times.
Confirmed accuracy of daily sales reports before submitting them to management for review.
2
Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
Supervised and led employees to maintain productivity and customer service levels.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Educated customers about offerings, promotions and pricing to boost sales
FredMeyer Renton, WA
Deli Clerk
02/2023 - 11/2023
Greeted customers in a friendly and professional manner.
Maintained cleanliness of the deli area and equipment.
Prepared all food orders according to customer specifications.
Rotated product on shelves to ensure freshness.
Stocked shelves with fresh items daily.
Adhered to health and safety standards while preparing food.
Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
Provided accurate pricing information when requested by customers. 3
Followed company recipes for preparing foods such as soups, salads, sandwiches.
Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
Offered suggestions for additional items that would complement customer's order selections.
Inspected labels on deli products to verify accuracy of pricing.
Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
Updated food displays, cases and other customer-facing areas to increase sales of special items.
Organized ingredients and restocked supplies to prepare for busy periods.
Five Guys Renton, WA
ShiftLeader
02/2021 - 10/2022
Scheduled team members for shifts based on business needs and customer demand.
Assisted in training new employees on shift operations.
Inspected food preparation areas to ensure proper sanitation standards were met at all times.
Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Oversaw quality control to identify inconsistencies and malfunctions.
Identified needs of customers promptly and efficiently.
Reviewed operational records and reports to project sales and determine profitability.
4
Assessed reports and adjusted workflows to realign with targets.
Planned and managed resources to consistently meet production, quality and cost goals.
Assisted general manager with operations game plan and company initiatives
EDUCATION
Studying for my GED.
SKILLS
Positive attitude
Safety processes and procedures
Safety reviews
Staff supervision
Handling customer complaints
Food safety
Cleaning and sanitation
Customer service experience
Safe food handling
Money handling
Sales Reporting
Guest service
Role modeling
Shift leadership
Problem solving
Coaching and training
Quality control
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