Customer Service Public Health
Resume:
Lisa Henderson
Career Professional
Poquoson, VA 23662
*************@*****.***
Dear Sir or Madam,
This letter is in reference for employment with your Organization. The enclosed resume will highlight my qualifications in Public Health, Customer Service, Management, Law Enforcement, and Human services as well as give you a preview of my past 33 years of experience. My career has given me the opportunity to provide supervision, teaching, guidance, training and mentoring so as to provide the best quality to the customers, colleagues, and clients I provide service and supervision for. My attention to detail and strong commitment to those I serve has won me the respect of management, their families and colleagues alike. I look forward to meeting the challenges that this position offers. When we have the opportunity to meet, I will elaborate on my work experience and qualifications,as well as provide you with strong references.
Sincerely,
Lisa M. Henderson
Willing to relocate to: Hampton, VA - Newport News, VA - Poquoson, VA Authorized to work in the US for any employer.
Work Experience
DISEASE INTERVENTION SPECIALIST
Commonwealth of Virginia
Virginia Department of Health (Epidemiology)
February 2024 - Current
Supervisor: Krystal Hunter
*******.******@***.********.***
I worked for the western Tidewater area as a Disease Intervention Specialist. I am a public health staff that was responsible for finding and counseling people with sexually transmitted diseases such as Syphilis, and HIV. As a trained professional I am informed about the causes and spread of STDs. I am skilled in sexual histories, identifying, and locating people who have been exposed to an STD. My position is to follow up with patients, and ensure that they receive appropriate treatment and educational counseling, and that their partners are notified and brought in for for testing
CASE MANAGER
City of Hampton Human Services - Hampton, Virginia
July 2023 - February 2024
Reference: Sabrina Dickerson-pierce
*******.*********-******@***.********.***
I work for the city of Hampton Human services. I work for the organization as a Case Manager in the ABD ongoing department. In this position I prepare case management assessments by identifying individuals needs, coordinating and providing available resources and monitoring services provided. I conduct service coordination by screening and conducting assessments for all clients I serve. I monitor service delivery with Medicaid, long term disability, and Snap eligibility. I am currently assigned to 600 - 700 cases. I conduct interviews by conducting collateral phone calls. I conduct and complete investigations for fraud, earned and unearned income, employment, and resources. I maintain all confidential documentation for all clients by following the policies and procedures according to the program guidelines. I conduct case reviews by processing Interims, and renewal reports for Medicaid, Long-term disability, and Snap benefits. I utilized secured systems such as SVES, APECS, EDRS, VRI, VACMS, DMAS, NDNH, and VA LOTTERY to determine eligibility.
CASE INVESTIGATOR
Cortech 3 Rivers Health District - Middlesex County, VA October 2020 - February 2023
I worked in the public Health field as a Case Investigator and Contact Tracer through the Virginia Department of Health Three Rivers Health District . I was responsible for receiving reports of persons suspected or confirmed as having the COVID-19 locating them, and interviewing them in order to gather information necessary for public health case investigating and contact tracing. I contacted cases via telephone,to determine the likely source of the illness, close contacts, and the potential for outbreaks. I implemented disease control and prevention activities to prevent the spread of the disease. I maintained all confidential records and documentation on each case, and contacts provided. While using analysis Skills to provide what is needed and best works for the case I serve. While maintaining all policy and procedures and HIPPA laws and standards. When conducting interviews I utilized secured VDH networks such as SARA ALERT, VEDSS, VPN, VCAMS, SPREADSHEETS, GLOBAL PROTECT, VITA, CISCO, WEBEX and others . I provided resources for monitoring, and work notes for cases to return to work. I maintained communication with schools, retirement and rehabs, and places of employment. I maintained updated training for the position I held by utilizing the Training.Org website to complete certifications and courses needed to maintain employment. I have completed these training through this Organization.
DETENTION SPECIALIST
City of Newport news Juvenile Detention Center - Newport News, Virginia
April 2019 - September 2022
Supervisor: Kevin Williams
**************@****.***
I am a Detention Specialist. I perform a variety of duties and safety skills by maintaining security for adolescents and juvenile offenders that are housed in the juvenile correction facility. I am responsible for teaching and training staff, colleagues, new hires, and management in First-aid, CPR, and Aed certification as a certified First-aid, CPR instructor. I conduct administrative services such as documentation, and record keeping, maintaining legal documents on each juvenile needed for court and Community service board that monitors behaviors. I provide medical assistance to staff and juveniles.I screen temperatures for staff and residents daily by checking. them before entry to the facility. I conduct medication distribution to the housed residents as a certified medication agent by being alert at all times to maintain safe administration of Medications, reporting any adverse patient medication reactions, and recognizing and Adhering to six (6) rights of medication administration. I provide physical custody duties associated with booking, filling out paperwork when receiving new individuals monitoring,safeguarding, controlling movement in and out of the facility, and the release of juveniles whose sentence has been completed or have been transferred to other detention centers or facilities. I work effectively, and efficiently with management and supervisors to build strong rapports. I maintained and conducted time studies, and time management to complete all work tasks fast and in a timely manner and to maintain a good rapport with colleagues alike. I maintained control and safety by using handcuffs when needed, and handled with care training techniques, CIT, and CPI. I maintained certification in First-aid, Cpr, Aed, and Osha.
OPERATION MANAGER
Link of Hampton Roads - Newport News, Virginia
November 2018 - January 2019
I worked with a non profit organization that operated off of state and federal grants that provided services for the community. I supervised and recruited employees for hire, I managed volunteers,
and directed personnel, Conducted employee evaluations, annual updates on employee performance, and contractors daily activities involved in the successful execution of events, maintenance of the
facilities, vehicles, and storage units by performing the necessary inspections and duties personally or through subordinate supervisors. I enforced safety/ risks management policies that confirm to corporate standards, prepared written disciplinary actions, memos, interacted with other divisions and organizations on needs of the community, conducted daily inspections before and after work hours demonstrated continuous efforts to improve operations, assisted in negotiation, and review of service agreements with vendors, and other organizations, prepared written documents, and reports,training personnel, scheduling time, provided communication by verbal and written. Work was performed in a fast paced environment requiring multi-tasking and overlapping deadlines. I was responsive for scheduling, coordinating, supervising staff, scheduling donation pickups, and deliveries, counting, ordering products needed to complete job tasks, documenting of all items, and inventory in warehouses,facilities, settings, maintained all financial reports, money and credit card receipts, conducted interviews,work scheduling, employee and job assessments, provided staff trainings in safety in the workplace, fire safety, working as a team, and what to do in case of an emergency. I worked and trained in diverse populations, and with organizations such as Hampton probation and parole to provide employment, community churches to assist with homeless shelter ports, Hampton - Newport news Community Service Board for case management by working with individuals with disabilities, special needs, and RIS halfway houses to assist inmates with transitioning back into the community.
PRIVATE CONTRACTOR
3Dtech LLC Hampton, Virginia February 2018 - April 2018
I worked weekends, and overtime for this company by installing Bosch security cameras for the Hampton Veterans Administration Hospital. I was responsible for reading maps,and blueprints conducting measurements by using a stick and laser moments. I used equipment such as wire and wiring, power tools, ladders, computers, measuring tape, and printers to complete daily assigned tasks accurately and in a timely manner. I was able to Complete tasks by multitasking and completing a time study for all tasks.
PATIENT CARE ASSISTANT (PCA)
Mr Roland Bandy
Hampton, Virginia
September 2015 - December 2017
I provided direct care to Mr Bandy. I worked weekends, holidays, and overtime.I provided exceptional interpersonal and communication skills. I assisted with dressing, provided physical assistance getting in and out of bed, and assistance using the bathroom, assisted transporting individual threw rooms and buildings, using wheelchairs, walkers, meal preparation, medication distribution, housekeeping,
budgeting bank accounts, Implementation of case notes,and documentations weekly by using computers, laptops, tablets, and pen and paper. I maintained excellent health and was able to complete physical tasks by bending, squatting, climbing, standing, and walking for long periods of time, lifting weights of 25-172 lbs. I was able to complete daily tasks by using my multitasking skills to complete tasks in a timely manner. I maintained communication effectively, and efficiently with families which helped build a strong rapport. I maintained an excellent driving record while transporting. I assisted
With therapeutic rapport I provided physical assistance with exercises given by doctors and physical therapists.
VISITOR SERVICE REPRESENTATIVE
Jamestown -Yorktown Foundation Williamsburg, Virginia August 2016 - October 2016
I worked on weekends, holidays, and overtime in a Museum setting. I provided excellent customer service to visitors by greeting them upon arrival, providing information on the history of the museum, and giving directions and brochures. Before and after each shift I was responsible for money management counting money tills, some accounting, and documenting all cash, and credit card payments received. I conducted and sold daily and seasonal passes to guests by using computers, printers, scanners, calculators, ticket printers, badge machines, and copiers. I also used telephones, walkie talkies to verbally communicate with staff in other departments of the Museum. I used physical abilities such as bending, squatting, pushing, pulling, walking, and standing for long periods of time, climbing, and lifting weights of 25-100 lbs. I used carts and pallet jacks. I effectively communicated with customers, I also provided communication efficiently, and effectively with staff, supervisors, and management to build a strong rapports and to complete assigned tasks in a timely manner by using
multitasking skills. I maintained an excellent driving record while commuting back and forth to work.,provided customer service
DEPUTY SHERIFF
Hampton Sheriff Office
Hampton, Virginia
November 2009 - August 2016
I maintained security in a Correctional facility. I worked 12 hour shifts on weekdays, weekends, holidays, and overtime. I maintained exceptional interpersonal communication with staff and inmates using writing, and speaking. I maintained patience and understanding while communicating. I maintained documentation during each shift while using computers, laptops, tablets, and pen and paper. I used activity logs, incident reports, and control logs for networking, and maintaining documentation with word processing, database software, spreadsheet programs proficiency with email and internet
applications.controlling camera's and doors maintaining a controlled environment. I maintained excellent health and was able to conduct physical activities such as bending, squatting, standing, and walking for long periods of time, pushing, conducting defensive tactics, pulling, climbing, sitting, and lifting weights of 25-160 lbs. I had the ability to conduct time studies, complete activities, tasks, and submit documents in a timely manner by processing the skill of multitasking. I have experience working in diverse populations. I worked with individuals that have disabilities, and special needs, psychiatric and medication dependency, mental health, behavioral issues, disabilities, sex offenders, and drug addiction. I have trained in intake booking, CIT, Cpr, First-aid, Aed, Osha, gang related intervention, fire safety, fingerprinting, firearms, court services, civil processing, defensive tactics, maintained a +5 driving record licensed to drive security vehicles such as vans, patrol vehicles, and inmate transport vehicles, firearms certified, collecting and recording confidential documentation submitting it in a timely manner to beat deadlines, providing written, and typed documentation using control logs, activity logs, incident reports, property sheets, receipts for money collection, Vcin experience, fingerprinting, studying and learning of all policies, and proçedures of the department, receiving and releasing of inmates. I am a Certified graduate of the Hampton Roads Criminal Justice training academy.
CONSUMER ASSOCIATE 2
Hampton -Newport news Community Service Board Hampton, Virginia
February 2009 - November 2009
I worked weekends, holidays,and overtime.I provided assistance with daily living for individuals with psychiatric disorders, medication dependency, disabilities, behavioral, and mental health issues with
little or no guidance or reliance on oral or written instructions and planned work schedules.to meet all work assignments and goals. I frequently interacted with clients, and staff to relate information to diverse groups and populations. I assisted clients by Transporting them to Scheduled doctor's visits using wheelchairs, lifts, and medical vehicles with lifts. I companied individuals to their medical appointments and meetings, submitting written records, and documentation by providing case notes, incident reports, and monthly budget reports.
CONSUMER SUPERVISOR
Versability Resources Inc - Hampton, Virginia
September 2002 - December 2008
I worked for this Organization as a Consumer Supervisor. I Supervised 60-80 individuals with special needs, disabilities, and behavioral issues daily. I maintained case notes daily for each individual, provided and maintained payroll for each individual. The Organization provided jobs for jobs in a Supervised Day
program. I conducted annual assessments with Case Managers, Parents, family members, Residential Staff, and Supervisors to conduct and set ISP'S Individual Service Plans.
EDUCATION
REAL ESTATE
Shaffer Realty
Chesapeake, Virginia
February 2015 - February 2015
CORRECTIONS
Hampton Roads Criminal Justice Training Academy Newport News, Virginia
September 2010 - January 2011
EARLY CHILDHOOD EDUCATION
Thomas Nelson Community college Hampton, Virginia
May 2000 - June 2001
MEDICAL ASSISTANT
Commonwealth Business College Hampton, Virginia
September 1992 - June 1994
COSMETOLOGY
Virginia School of Hair Design Hampton, Virginia
July 1990 - May 1992
GOVERNMENT
Phoebus High School
Hampton, Virginia
September 1986 - June 1990
SKILLS
• Casenote writing (10+ years)
• Fingerprinting (10+ years)
• Vcin Networking (10+ years)
• Civil Processing (10+ years)
• Court services (10+ years)
• Ability to communicate effectively (10+ years)
• Basic keyboarding skills (10+ years)
• Excellent writing and oral communication skills (10+ years)
• Ability to manage time effectively and work within timely deadlines (10+ years)
• Ability to be mobile in the community and travel throughout the state (10+ years)
• Valid Virginia state license (10+ years)
• Criminal justice system (6 years)
• Medical Assisting (2 years)
• Assembly management (5 years)
• Warehousing (10+ years)
• Retail Management (10+ years)
• Documentation and Recording (10+ years)
• Inventory Shipping and Receiving (10+ years)
• First-Aid, CPR, CPI, OSHA, AED (10+ years)
• Individual Education Plan Writing (10+ years)
• Corrections Officer (7 years)
• Home Childcare (10+ years)
• Sales Associate (10+ years)
• Assistant Childcare Director (4 years)
• Cashier (10+ years)
• Warehouse Management (8 years)
• Customer Relations (10+ years)
• Strong Customer Service skills (10+ years)
• Customer Service and Problem Solving Skills (10+ years)
• Inventory Control (10+ years)
• Stocking (10+ years)
• Document Confidentiality Management (10+ years)
• Documenting and recording Control (10+ years)
• Assessment (10+ years)
• Industrial programs (9 years)
• Cosmetology (2 years)
• Human Services (10+ years)
• Medical Assistance (2 years)
• Patient Care (10+ years)
• Childcare (10+ years)
• Quality inspection and Control (10+ years)
• Assessment and placement
• Driving and delivery (10+ years)
• CIT / Crisis Intervention Training (10+ years)
• CPI / Crisis Prevention Intervention (10+ years)
• Merchandising (2 years)
• Analyzing and problem Solving (10+ years)
• Client / Patient Assessment (10+ years)
• Promoting Customer satisfaction through appropriate interaction with customer needs (10+ years)
• Preparation of equipment and work areas (10+ years)
• Monitoring of equipment and operation (10+ years)
• Ensures client and customer confidentiality (10+ years)
• Maintains proper sanitation and cleaning practices of equipment (10+ years)
• Ability to read and interpret documents (10+ years)
• Ability to read instructions and procedure manuals (10+ years)
• Ability to count, read numbers, and thermometers (10+ years)
• Ability to work days, evenings, weekends, holidays, and overtime (10+ years)
• Disciplinary policies and procedures (10+ years)
• Working with psychiatric and mental health individuals (10+ years)
• Scheduling pickups and deliveries (7 years)
• Cash handling Skills (10+ years)
• Operation Management (10+ years)
• Criminal Justice Corrections (10+ years)
• Home Health care (10+ years)
• Scheduling Employee work schedules (10+ years)
• ISP'S and IEPS Writing (10+ years)
• Transporting (10+ years)
• Training (10+ years)
• Merchandising (10+ years)
• Med Agent Certification (1 year)
• Sales Experience (10+ years)
• Retail Sales (10+ years)
• Detention Specialist (10+ years)
• Instructional Assistant (10+ years)
• Hype System (1 year)
• Handle With Care (2 years)
• Inventory
• Ensuring the confidentiality and rights of Patients (10+ years)
• Documenting Administration of Medication (MAR) (10+ years)
• Adhering to proper infection control techiques during medication (10+ years)
• Recognizing and Adhering to the six (6) rights of medication administration (10+ years)
• Reporting any adverse patient medication reactions to supervisor (10+ years)
• Compliance of all Facility policies and procedures (10+ years)
• Participation in data collection, medication audits and other performance improvement activities
(10+ years)
• Driving routes for delivery and pickup (10+ years)
• Public Relations (10+ years)
• Hospitality Experience (10+ years)
• MS Office
• Drivers license (10+ years)
• Leadership Experience (10+ years)
• Inventory Clerk (10+ years)
• Microsoft Excel
• FIRST-AID CPR INSTRUCTOR (1 year)
• Corrections officer (9 years)
• Teaching
• American Red Cross First-Aid and CPR AED INSTRUCTOR (10+ years)
• Supervising Experience
• Developmental Disabilities Experience
• Crisis Management
• Ability to access and analyze information (10+ years)
• Special Education
• Behavioral Health
• Intake Experience
• Cash Handling (10+ years)
• Cashiering (10+ years)
• Direct Clinical Services Counseling (10+ years)
• Customer Support
• Stocking and receiving (10+ years)
• Customer Service
• Driving
• English
• Security
• Documentation Review
• Clerical Experience
• Computer literacy
• Law Enforcement
• Case Management
• Climbing
COMPUTER SKILLS
•Sves
•Vcams
•Vacms
•Solq
•Vcin Networking
•Cisco
•Sara Alert
•Global Protect
• Microsoft
•Windiws
•Spreadsheets
•Cas
LANGUAGE
• English - Expert
AWARDS
Perfect Attendance
Employee of the mon
Award for good work and ethics
Award for excellent documentation writing
REFERENCES
Commonwealth of Virginia Department of Health
Mrs Krystal Hunter
*******.******@***.********.***
Supervisor
Wk: 804-***-****
Hm: 757-***-****
City of Hampton Human Services
Sabrina Dickerson-pierce
*******.*********-******@***.********.***
Case Manager
City of Newport news Juvenile Detention Center
Mr kevin Williams
Supervisor
**********@****.***
City of Newport news Juvenile Detention Center
Mr Kevin Hood
Detention Specialist
*****@**.**.***
********@*****.***
City of Newport news Juvenile Detention Center
Mr Paul Branch
Detention Specialist
********@**.**.***
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