User Experience Quality Control

SAI SRAVANI PILLARISETTY

+1-617-***-**** ************.*@************.*** https://www.linkedin.com/in/sai-sravani-pillarisetty Fort Worth,TX EDUCATION

Northeastern University Boston, MA

Master of Science, Information Systems May 2024

Related Courses: Application Engineering and Development, Web Design and User Experience Engineering, Data Management and Database Design, Data Science and Engineering Methods, User Experience Design/Testing, Network Structures and Cloud Computing, Cryptocurrency and Smart Contracts, Software Quality Control and Management

Gitam University Andhra Pradesh, India

Bachelor of Technology, Computer Science and Engineering May 2021 Related Courses: Object Oriented Programming, Data Structures and Algorithms, Operating Systems, Computer Networks, Database Management Systems, Data Communications, UNIX Programming, Software Engineering, Design and Analysis of Algorithms, Cloud Computing, Cryptography and Network Security, Operations and Supply Chain Management, Data Mining and Data Warehousing, Web Technologies, Real-Time Systems WORK EXPERIENCE

ACCENTURE PVT. LTD Hyderabad, India

Application Development Associate June 2021 - July 2022

Resolved 200+ trouble-shooting tickets for international clients by formulating efficient solutions within SLA (Service Level Agreement) by supervising pricing and invoice delivery-related activities with SAP

Monitored and maintained individual KSL and KM status by solving 85% of related maintenance issues resulting in a consistent green status and fostering sustained operational excellence

Facilitated ticket processing updates to 100+ clients along with proposals of methods for individual issues

Mentored, trained and explained company policy and regulations to 4 new hires of the Operations and Management department

Applied 400+ previous client tickets to create training documents for department-wide onboarding TECHNICAL KNOWLEDGE

Languages: C, C++, Python, SQL, JavaScript, C++, HTML, CSS, SCSS, R, Rust, Bash/Shell, NoSQL, XML, JSON Frameworks: Bootstrap, Numpy, Pandas, React, Node.js, TensorFlow, PyTorch, Scikit-learn, ExpressJS, Bootstrap, REST Tools: Github, IntelliJ, Eclipse, Jupyter, MySQL, Visual Studio Code, MongoDB, NoSQL, Postman, Docker, Kubernetes, Figma, AWS Cloud, PyCharm, MySQL Workbench, Oracle SQL Developer, AWS Lambda, Pulumi PROJECTS

CI/CD OF WEB APPLICATIONS Northeastern University, Boston, MA Network Structures and Cloud Computing September 2023 - December 2023

Upgraded efficiency by 25% through the development of a Node.js web application, resulting in increased user satisfaction and application responsiveness

Eliminated resource provisioning time by 20% by implementing an AWS and Pulumi cloud infrastructure, leading to a 40% improvement in system reliability and deployment speed

Systematized application management with a system file, achieving a 20% increase in operational efficiency and streamlined process

Revitalized server performance and resource utilization by 30% through successful implementation of Autoscaling, resulting in optimized server loads and increased operational efficiency

Utilized Load Balancer and CloudWatch to seamlessly replace instances upon failure to health checks, resulting in uninterrupted service and enhanced user experience

THE GLAM, UX DESIGN Northeastern University, Boston, MA User Experience Design/Testing September 2023 - December 2023

Executed comprehensive wireframes using Figma, transforming design concepts into visually stunning representations that resulted in a 20% growth in user activity

Incorporated a systematic approach to affinity mapping that resulted in a 30% reduction in time spent on data analysis, allowing for more time dedicated to project ideation and development

Conducted in-depth user interviews and generated comprehensive user personas, providing valuable insights into user needs and preferences to guide product development strategy

PROPERTY MANAGEMENT SYSTEM Northeastern University, Boston, MA Data Management and Database Design February 2023 - May 2023

Developed a centralized property database enabling property management companies to store, retrieve and manipulate property system data with 90% strengthened efficiency

Directed careful initialization of 10 tables, 7 views, functions, stored procedures, and packages. These contributions encouraged improved data interaction and user experiences

Built a strong framework for handling exceptions within database architecture to guarantee both system stability and 80% data integrity MENTAL HEALTH WEB APPLICATION Northeastern University, Boston, MA Web Design and User Experience December 2022 - December 2022

Designed an innovative web application that facilitated daily affirmations and mental wellness tracking, resulting in a 35% increase in user engagement and retention utilizing Redux and React.

Implemented Node.js for server-side functionality, leading to a 30% reduction in server response time and improving overall system performance

Managed MongoDB for database management, ensuring data integrity and reducing data retrieval time by 40%

Strategically executed the Quotable API to provide consistent motivational quotes, resulting in 40% increase in user satisfaction and fostering a culture of inspiration within the product

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