Data Entry Customer Service
Resume:
D A P H N E E D W A R D S
de
Relationship Building
Conflict Resolution
Active Listening
Data Entry
Confidentiality
My experience in medical settings and the DFR has allowed me to practice confidentiality protocols, de-escalation, and working well under pressure. I thrive on maintaining accuracy, taking accountability, and achieving a job well done. Whether it's a self-motivating or team building environment, I am adaptable and open to new experiences. I believe my loyalty and dedication are a great asset. My goal is obtain a full time position where I can allow my skills in customer service, data entry, and communication to strengthen my own position as well as strengthen the team that welcomes me aboard!
S K I L L S
Introduction
E D U C A T I O N
University of Pheonix
2012-2014
ASSOCIATE IN HUMAN SERVICE
MANAGEMENT
American InterContinental University
2013 - 2015
CRIMINAL JUSTICE
E X P E R I E N C E
Lake County Division of Family Resources
Americall Corporation
2008 - Present
2000-2007
ELIGIBILITY SPECIALIST
Process and update SNAP and Medicaid cases/applications Caller Authentication, document processing, interview scheduling Training and team lead/supervisory tasks
Handle delicate and confidential information with care TELEMARKETER
Maintain call control (both inbound and outbound)
Manage high volume calls daily
Resolve customer issues and concerns
Provide extensive product knowledge to clients
Griffith, IN
C E R T I F I C A T I O N S
Brown Mackie college
2005-2006
MEDICAL ASSISTING
WorkOne
2005-2006
MEDICAL BILLING AND CODING
www.linkedin.com/in/daphne-
edwards-5567502a9/
WorkOne
2005-2006
MEDICAL INTERNSHIP
Data entry and patient intake
Posting patient payments
Performing administrative assistance
Facilitating doctor - patient communication
Completed 90 credit hours toward bachelor’s
Contact this candidate