Account Management Customer Service

Cynthia Valentin

347-***-**** *******@*****.***

Account Management Implementation Specialist – leveraging 10+ years of experience

Highly dependable, detail oriented and result-driven Account Management Implementation Specialist with over 10 years of experience building strong business relationships and identifying new opportunities. A self-starter with excellent interpersonal and communication skills and a proven track record of great customer service and customer satisfaction.

Skills & Abilities

MS Office

Excellent interpersonal & communication skills

SharePoint

Strong decision-making skills & ability to multitask under pressure

Comtron

Supply Management

LabDaq

Data Entry

Experience

ACCOUNT MANAGEMENT IMPLEMENTATION SPECIALIST

LENCO DIAGNOSTIC LABORATORIES, INC APRIL 2014 – FEBRUARY 2024

Developed and maintained key relationships with accounts, understanding their needs and providing solutions to meet them.

Identified new business opportunities and worked closely with sales staff to recruit and retain accounts.

Assisted sales team on creating and maintain pipelines.

Monitored accounts to ensure satisfaction, and implemented strategies to achieve their goals.

Onboarded new accounts and provided live and online training to key personnel.

Collaborated closely with all lab departments to ensure seamless service and successful outcomes.

Maintained client database by adding and updating client profiles; prepared and distributed weekly reports.

Updated supervisors by consolidating, analyzing, and forwarding daily action summaries.

Actively participated in projects surrounding laboratory marketing and Patient Service Center (PSC) management.

Assisted in recruiting and training of PSC phlebotomists.

Identified issues and worked closely with VP of Operations to create to implement new policies and procedures that increased efficiencies of customer service department.

CLIENT SERVICES & LOGISTICS SUPERVISOR

EMPIRE LABORATORY MAY 2007 – APRIL 2014

Built and maintained strong client relationships with providers and staff.

Managed and prioritized high volume of incoming calls and emails from sales staff and clients.

Resolved client inquiries and complaints in a timely and efficient manner.

Onbarded new accounts and provided online portal training to key personnel.

Established and managed daily routes/schedules of specimen pickups; dispatched calls to couriers and tracked the progress of all pickups.

Assisted technologists in routine operations: called in panic values and faxing results.

Performed accessioning duties during heavy volume days.

Collaborated with the sales team to identify and pursue new opportunities.

Education

AAS IN PARALEGAL STUDIES 2004 INTERBORO INSTITUTE, NEW YORK, NY

CERTIFIED MEDICAL BILLING & CODING SPECIALIST 2005 BROOKLYN, NY

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