Customer Engagement Strategic Marketing

TIM SCOTT

904-***-**** ***************@*****.*** 376 West Tropical Trace Jacksonville, FL 32259 CAREER PROFILE

Dynamic and results-driven professional with extensive experience in sales management, operations oversight, and strategic marketing across diverse industries. Proven track record of exceeding sales targets and driving revenue growth through innovative marketing strategies and exceptional customer engagement. Adept at analyzing market trends and leveraging data to inform business decisions, optimize performance, and enhance client relationships. A strong leader with a collaborative approach, dedicated to fostering high-performing teams and achieving operational excellence. Committed to delivering exceptional service and solutions that meet client needs and contribute to organizational success. AREAS OF EXPERTISE

Sales Strategy

Customer Engagement

Market Analysis

Operational Efficiency

Team Leadership

Performance Metrics

Data Analytics

Brand Development

Client Retention

Inventory Management

Budget Oversight

Strategic Marketing

Relationship Building

Problem Solving

Sales Forecasting

Product Knowledge

Negotiation Skills

Communication Skills

Project Management

Process Improvement

Technical Solutions

Compliance Standards

Training Development

Digital Marketing

ACHIEVEMENTS

Expertise in strategic sales planning, driving growth through effective marketing campaigns and targeted client engagement strategies.

Proven ability to analyze financial performance, utilizing P&L management to optimize budgets, control expenses, and improve profitability.

Skilled in inventory management and loss prevention, ensuring accurate stock levels while minimizing shrinkage and waste across operations.

Strong leadership capabilities in managing large teams, fostering collaboration, and enhancing productivity while maintaining a focus on business objectives.

Proficient in cross-functional communication, serving as a liaison between corporate and field management to align business goals and operational execution.

Adept at process optimization in sales environments, improving workflow efficiency and ensuring adherence to best practices for achieving targets.

Extensive experience in employee development and retention, overseeing performance reviews, disciplinary actions, and creating strategies to reduce turnover.

PROFESSIONAL EXPERIENCE

ADT Security Services May 2023 - Present

Sales Associate

Assist customers in assessing their security needs and recommend tailored solutions, enhancing customer satisfaction and trust in the brand.

Conduct product demonstrations and presentations to effectively communicate the features and benefits of security systems, leading to higher conversion rates.

Collaborate with the sales team to develop promotional campaigns that effectively highlight new products and service offerings, contributing to overall sales growth.

Maintain up-to-date knowledge of industry trends and competitive products to provide informed recommendations and enhance customer service.

Dunn and Bradstreet 2022 - 2023

Business Sales Consultant

Identified and engaged potential clients to understand their business needs, providing tailored solutions that enhanced their operational efficiency and drove growth.

Developed and maintained strong relationships with key decision-makers, resulting in increased client retention and a significant boost in sales revenue.

Analyzed market trends and the competitive landscape to inform strategic sales initiatives, ensuring alignment with customer demands and company objectives.

Ovation Credit Services / Lending Tree 2016 - 2022 Sales Manager

Developed and implemented local and regional marketing initiatives, leading to increased customer acquisition.

Coordinated public relations events, enhancing brand visibility and contributing to significant growth in positive media coverage.

Executed corporate and local sales goals, consistently surpassing quarterly targets through targeted outreach and effective team collaboration.

Analyzed market trends and consumer feedback to refine marketing strategies, resulting in improved campaign effectiveness and customer engagement.

Trained and mentored a team of sales associates, fostering a high-performance culture that improved overall team productivity.

Florida Pest Control 2012 - 2016

Branch Manager

Oversaw daily branch operations, ensuring compliance with company policies and state regulations while achieving high customer satisfaction ratings.

Developed and implemented effective marketing strategies that increased branch revenue and expanded the customer base within the local community.

Managed branch budgets and expenses to maintain profitability, optimizing resource allocation and operational efficiency.

Analyzed branch performance metrics to identify areas for improvement, leading to enhanced service delivery and customer engagement.

YP 2006 - 2012

Area Sales Manager

Directed sales initiatives across multiple regions, consistently exceeding sales targets and contributing to overall company growth.

Cultivated strong relationships with clients and stakeholders, enhancing customer loyalty and driving repeat business through tailored solutions.

Implemented data-driven strategies to analyze market trends and competitive landscape, informing sales tactics and improving team performance.

Collaborated with cross-functional teams to develop promotional campaigns that effectively increased brand visibility and market share in the area.

Alltel Communications, Jacksonville, Fl 2003 - 2006 Store Manager

Managed the operations of three retail stores and four kiosks, ensuring smooth daily operations and a consistently high level of customer satisfaction through effective team leadership.

Increased store sales by implementing targeted marketing strategies tailored to local markets, which successfully attracted new customers and enhanced overall revenue.

Analyzed sales data and customer feedback to optimize inventory management, ensuring the availability of high-demand products and minimizing excess stock.

Established strong relationships with customers and the community, enhancing brand loyalty and driving repeat business through personalized service and engagement initiatives. REFERENCE

Available on demand!

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