Executive Director Customer Service
Resume:
Jennifer Whitmyer
Executive Director
Post Falls, ID 83854
*************@*****.***
Highly personable Administrative Professional with over 12 years of experience in a service-oriented Executive employee with 10 years hands on experience in Senior Care. One with the following knowledge in the latest rules, interactions, and servant leadership in community based care, office management, customer service, and administration within the Marketing and Federal Prison industries as well as a Master in Senior Living and Dementia while upholding state regulatory rules. Willing to relocate to: Dayton, OR - -
Authorized to work in the US for any employer
Work Experience
Executive Director
Pegasus Senior Living-Spokane, WA
April 2024 to November 2024
Managed day to day operations
Assisted with sister community in time of need
Multi level campus of 160 total
Assisted with clinical, staffing and all other clinical needs. Assisted in growing occupancy and revenue.
I was responsible for the community’s associate relations, resident and resident family engagement and connection, financial performance, and regulatory compliance. Executive Director
Brookdale Senior Living-Newberg, OR
August 2022 to March 2024
As an ED I lead the day-to-day operations of our community in Newberg. The community population of 108 units with up to two product lines. I have assisted having the community at 100 percent occupancy as well as grow in our district
I am responsible for the community’s associate relations, resident and resident family engagement and connection, financial performance, and regulatory compliance. I do create and execute our business plan and develop our team to become a preferred senior living community in the market, I have done this all while growing revenue and profitability in partnership with the district team. We have helped to grow Newberg in a positive manner while I assist our district in other communities to help.
I have worked with sales to drive sales results as I believe in a Sales forward approach. I do believe in helping our districts to grow and be together.
Executive Director
Westmont Living-Lincoln City, OR
February 2019 to August 2022
Responsible for the clinical regulatory compliance and daily resident care at an Assisted Living and Memory Care community as well as oversee Independent Living and entire Campus. Responsible for keeping the entire RCF/Memory Care units in compliance with state regulations. Ensure monthly census and financial goals are met. Manage all Human Resource procedures for the entire building, completion of monthly resident, staff and building audits.
Follow-up on resident and staff concerns in a timely manner including investigations of sensitive manner. Dropped overtime and increased employee retention to an acceptable percentage Responsible for resident care and customer satisfaction including residents and families. Responsible for the development and compliance with annual departmental budget. Responsible for hiring, training, coaching, discipline and supervision/monitoring of the direct care staff
(caregivers, medication technicians).
Ensure the enforcement of policies, procedures and programs to meet the needs of the residents and that company goals are met.
Reports to the RDO of the community.
Schedule Adequate personnel to maintain services and care for residents. Maintain a safe workplace and address any safety issues to prevent accidents through in-servicing. Responsible for ensuring care plans are executed by the care team. Assures that a suitable environment is maintained for residents by regular oversight of the cleanliness and safety in the facility.
Establish, maintain and continually build relationships with prospects and current residents and families to accommodate needs, answer questions and/or resolve issues. Regularly exhibits strong commitment to customer services with residents, staff, vendors and guests. Administrator
Clatsop Care Memory Care-Warrenton, OR
February 2018 to February 2019
Current OR Administrator license holder. 32 bed
Not for profit memory care administrator.
Budgets
Staffing
Training
Executive Director
Century Park Associates The Bridge at Garden Plaza-Post Falls, ID November 2016 to February 2018
Administrator for 95 Bed Assisted Living. Keeping building in state compliance with IDA PA Code. Hiring all potential staff. Budgets Ordering Training of staff. Working hand in hand with local doctors for residents. Hold current Idaho Administrators License. Marketing for potential residents. Part of Local Women in Business.
Administrative Assistant
Creekside Inn Memory Care-Coeur d'Alene, ID
July 2015 to November 2016
Responsibilities
AR/AP Payroll, Orientation for new employees
Benefits, Marketing. Assisted Director of Nursing in Many tasks for Nursing Department. Budgets
Filled in for Administrator while out of the building. Family Lesion
Support Group Represented for families.
Events Planning
All billing and ordering for Community
Accomplishments
During our time of losing our Director of Nursing and Marketing. Department assisted in to these different departments to keep the flow of community going. I have assisted the Administrator in many tasks when it was just a two man show. I also brought our A/R up to 100% standing. Skills Used
All Microsoft Programs, Dementia Modules,
Caregiver
Creekside Inn Memory Care-Coeur d'Alene, ID
August 2014 to July 2015
Responsible for day to day care and interaction with residents
Greeting families and assisting with the needs for their loved ones.
Maintain and update accurate charts and records that are in accordance with State codes. Corrections Corporation Of America Florence AZ
Florence Correctional Center
2014-2015
Segregation Officer
California Department of Corrections
2009 to 2010
Responsible for day to day interactions and discipline for high profile inmates.
Worked in Conjunction with California Department of Corrections, US Marshalls, and US Immigration Customs Enforcement.
Assisted inmates with Completion and filing of legal documents and setting educational goals.
First female officer appointed position in six years on shift. Jobs Coordinator
Corrections Corporation of America-Florence, AZ
2008 to 2009
Provided Human Resource assistance for inmates related to Education and job placement.
Responsible for statistical reports monthly for California DOC in regards to California contract.
Handled monthly reports for Us Marshalls Service
Consistently met monthly percentage goals required to maintain all contracts. Records Clerk/Classification Officer
Corrections Corporation of America-Florence, AZ
2007 to 2008
Responsible for all reporting and documentation for inmates.
Handled classification of inmates custody levels to determine housing placement.
Completed and submitted monthly reporting to corporate. Public Relations Specialist
Premier Funding and Financial Service-Mesa, AZ
2006 to 2007
Created and distributed all Press Releases for Publicly Traded Companies.
Managed all aspects of Office Administration
Responsible for all collateral materials necessary for Conference Presentations
Coordinated Phone conferences and all Out of town conferences
Handled all AR and AP
Assistant Office Manager
Preschool Teacher
Country Treehouse Preschool-Descanso, CA
2000 to 2005
Created lesson Plans for teachers
Taught developmental skills to children
Assisted director
Worked with children on personal levels for development. Server
Heuslein House Restraunt-Descanso, CA
1994 to 2000
Bussed Tables
Served patrons
Totaled till at end of shift
Restocked, closed restraunt
Education
Some college
Skills
• budget
• Word
• training
• Strategic Planning
• Financial Management
• Workforce Development
• Memory Care
• Labor Cost Analysis
• Dementia Care
• Adobe Illustrator
• Experience with Children
• Office Management
• Leadership
• Profit & loss
• Presentation skills
• Supervising experience
• Financial management
• Sales
• Marketing
• Human resources
• Customer service
• Training & development
• Property management
• Accounts receivable
• Negotiation
• Senior leadership
• Marketing operations
• Digital marketing
Certifications and Licenses
CPR/First Aid
food handler certificate
Additional Information
Key Strengths
Demonstrated ability to gain customer trust and provide exceptional follow-up
Experience with QuickBooks, ACT, Adobe Photoshop, Illustrator.
Track record of design and implementation of reporting procedures that reduce labor costs and improve customer-satisfaction ratings
Productive in a fast paced environment
Proficient with Microsoft office system and internet application
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