Customer Service Representative
Resume:
Annalese Pasion Lovinaria
Honolulu, HI 96819
Phone: 808-***-****
Email: ***********@*****.***
Objective
I am a self driven individual seeking long term employment career and advancement as a Customer Service Representative . Experienced with providing great customer service, reliably & dependable in working in high acuity settings, also experienced in supervisory positions. With my best foot forward I, always attain to obtaining to patience, trust, understanding and creating a safe place for our working environment . I am built to enforce structure to securing a safe positive working environment and maintaining to uphold to proper work ethics. Qualifications
01/2023 02/2024
Altres Medical (Hawaii State Hospital)
45 710 Keaahala Road
Kaneohe, HI 96744
Supervisor: Emma Wilson
Phone # : 808-***-****
Tasks & Duties:
Para Medical Assistant’s/ Pysch Technician’s objectively have the job of aiding to a unit’s needs of the patient and ensuring that the patient is safe and sought after. Direct Care Services and attainment to awareness & knowledge to mental health are factorial to providing great care. Assisting the unit based on the needs they were called there to do. Agency workers provides the units with 1:1 care, suiting in as a designated staff or Q15 agency or attending a patient’s doctor’s appointment at another hospital or clinic. Experienced with running and assisting to the unit’s main floor. Documentation and detail specification and observation skilled. Attaining to patient’s daily needs and being a guide to guidance with patient’s thoughts and or behavior.
03/2022 11/2022
Straub Medical Hospital OR Dept.
Supervisor: David Torres
88 S. King Street
Honolulu, HI 96813
Phone # : 808-***-****
Tasks & Duties:
Peri Op Techs prepared supplies per case needed in the OR. Serviced to the OR with Medication runs, Blood/Platelets/Pack Cells Pick ups, Returning Blood, Lab Specimens, Decontamination Carts and Case Cart of Instruments, Supply orders and restocking, instrument identification and pick up, aides to the Nurses on the field. Day to day organization, prepping, coordinating and safely materializing essential components per physician’s or nurses’ request. Effectively responding to assisting crucial, time constrained Outpatient Surgery Safety, Ambulatory & Emergency patient’s, Intensive Care Unit individuals, and Critical Care Cased patients and transports. I aided to Pre Op care of assistant and Post Op recovering and or procedural goals. It has been my job to ensure safe patient care and transport. Provide demonstrating direct patient care and cohesively respond to side by side treatment plan to the Surgeons and Nurses orders. 03/2021 03/2022
Straub Medical Hospital Sodexo
Environmental Manager : Andrew Geer
88 S. King Street
Honolulu, HI 96813
Phone # : 352-***-****
Tasks & Duties:
Administrator/ Dispatcher Coordinate, prepare and gather data, create reports, memorandums and forums. Possessing the skills to coordinate and communicate effectively with Staff, Unit Managers, Charge Nurses’, Physicians’ and Team Members . I was designated to manage staff’s Timecards, Vacation and Sick leave. I was dispatching throughout the entire hospital in regards to patient discharge times, patient check in and availability to room designation and cleaning. Change outs of break time and workers on and off. Assertively providing open communication to staff per client’s request and need for transport and assistant services. I am skilled in excel and Microsoft word, determined to successfully prioritize work assignments efficiently, and I was able to provide and complete tasks and duties given to me. I Participated in team huddles and team meetings to manage and plan patient care, create evaluations for monthly review and yearly for employees, provide office support to either an individual or team and is vital for the smooth running of a business, word processing, creating spreadsheets and presentations, and filing.
11/2020 03/2021
Pearl Harbor Navy Shipyard & IMF
Supervisor: Melissa Musser
Pearl Harbor Navy Shipyard Building 1167
Honolulu, HI 96860
Phone: 808-***-**** ext. 2980
Tasks & Duties:
PAS Demonstrate Analyzing problems in identifying significant factors, gather pertinent data, retrieving data, preparing letters, using data bases, plan and organize work, memos, customer service, assisting to individuals with targeted disabilities, proficient note taking, data analysis, facilitate vaccine project throughout shipyard, and providing informational safety and proper data tracking entry.
06/2018 11/2018
City & County of Honolulu City Hall
Manager : Elaine Lamoya
925 Dillingham Blvd
Honolulu, HI 96817
Phone: 808-***-****
Tasks & Duties:
Senior Clerk Communicate effectively orally and writing, front line worker, money handling, balancing, data input, research, 10 key calculator, verification of identification, notary, verification of documents, issuing title, license plates along with registration, answering phones, using and managing data bases, preparing letters, interviewing customers, reports, analyzing problems in identifying significant factors, gathering pertinent information, retrieving data, memos, providing information and questions and providing great customer service. 01/2018 06/2018
City & County of Honolulu MVC
Manager : Steven Wong
1112 Kapahulu Ave
Honolulu, HI 96816
Phone # : 808-***-****
Task & Duties:
Clerk Typist, customer service, taking phone calls, record reports, prepare research for inspectors, tow list, Military research, auditing, maintain district tow and manage list of sale for public auctions. Communicate effectively orally and writing, using and managing data bases, preparing letters, interviewing customers, reports, analyzing problems in identifying significant factors, gathering pertinent information, retrieving data, memos, providing information and questions and providing great customer service.
07/2017 12/2017
City & County of Honolulu Prosecuting Office
Manager : Dana Kubota
1060 Richards Street
Honolulu, HI 96813
Phone # : 808-***-****
Tasks & Duties:
Clerk Typist – Front clerical, filing, inputting data, discoveries, criminal background checks and program, judge exhibits, issuing subpoenas, court runs, and obtaining to confidentiality.
12/2016 07/2017
City & County of Honolulu City Hall MVC
Manager : Elaine Lamoya
925 Dillingham Blvd
Honolulu, HI 96817
Phone # : 808-***-****
Tasks & Duties:
Communicate effectively orally and writing, front line worker, money handling, balancing, data input, research, 10 key calculator, verification of identification, notary, verification of documents, issuing title, license plates along with registration, answering phones, using and managing data bases, preparing letters, interviewing customers, reports, analyzing problems in identifying significant factors, gathering pertinent information, retrieving data, memos, providing information and questions and providing great customer service. 03/2013 10/2016
Windward Digestive Health Center
Physician : JD Panetta
642 Ulukahiki Street
Kailua, HI 96734
Phone # : 808-***-****
Tasks & Duties:
Lead Medical Assistant Front clerical and back clinical duties, taking patients vitals, inputting all medical history, reconciling labs, ordering imaging, giving lab results and imagine results to patients via phone, medication documentation, calling in patients Rx, RCW trained, ensures that the clinic setup is closely monitored to effectively support the needs of the clinic, Possesses a comprehensive knowledge of policies and procedures associated with operational activities that affect the patient flow and patient care, prepping patients before procedures and surgery, assisting physicians clinically, scheduling appointments, answering phones, attaining to HIPAA, organizing front work flow and office and training new employees.
07/2000 05/2007
Cosmetic & Laser Surgery Center
Physician : Gregory Herbich
1001 Bishop Street
Honolulu, HI 96817
Phone # : 808-***-****
Tasks & Duties:
Front clerical and back clinical duties, appointment scheduling, possesses a comprehensive knowledge of policies and procedures associated with operational activities. ICD 9 coding and CPT coding, money handling and secure deposits, call in patients Rx, taking vitals, sterilization of instruments, administer local anesthetics l, contraceptives and microdermabrasion abrasion. Lead Tech, Tattoo laser removal and laser hair removal patients. Assisted physician with consultations, outpatient surgeries and providing great patient care. 07/1998 08/2000
Home Health Care Patient Justina Pasion
POC : Luz Lovinaria
2238 Hiu Street
Honolulu, HI 96819
Phone: 808-***-****
Tasks & Duties:
Clean and bathe patients. Help patient use the toilet and changing of diapers and clothing. Turn, reposition, and transfer patient between bed, wheelchair and vehicle. Listen to and record patients' health concerns and report that information to patients physician. Measure patient’s vital signs, such as blood pressure and temperature and administer medication orally. Education
05/2001
Med Assist School of Hawaii
33 South King Street
Honolulu, HI 96817
Phone # : 808-***-****
* Certificate
12/1998
CNA Training International
319 California Ave.
Wahiawa, HI 96786
Phone # : 808-***-****
* Certificate
06/1998
Wallace Rider Farrington High School
1564 N. King Street
Honolulu, HI 96819
Phone # : 808-***-****
* Diploma
Certification and Skills
* Obtained Certificate Medical Assistant
* Obtained Certified Nurses Aide
* Graduate Diploma
* Epic
* ECW
* 45 wpm
* Microsoft Word
* Microsoft Excel
* CPT and ICD 9 Coding
* Cash Register
* Prodcics Program
* HPD Program/Incident Report/Case Documents
* DUI Evidence Research Database/System
* Traffic Ticket(s) Coding & Assessment
* Notary Certified
* Criminal Database
* Money Management
* Qualified to use Lasers
* Management Skills
* Employee Training Skills
* 1:1 Patient Care
* Assisting Surgery
* Strongly Skilled w/Direct Interaction
* Leadership Skilled
* Independently Skilled in Physical Defense
* Experienced in Front Line Work
* Experienced as a First Responder
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